---
title: 'Customer Service Agent (Remote) at Jerry.ai'
canonical: 'https://feeny.ai/job/customer-service-agent-remote-jerry-ai-atlanta-zg6c1fcbtjdv'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Service Agent (Remote) at Jerry.ai

- **Company:** Jerry.ai
- **Location:** Atlanta, GA
- **Compensation:** $19–$21/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/jerry.ai/bc34318f-085e-4bae-815b-b2cd9318d7d7

## Job description

The Opportunity:

More than 80% of Americans own a car and see it as one of their biggest financial commitments, yet managing one still means paperwork, phone holds, and switching between apps that don't talk to each other. Jerry.ai http://Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs) and since launching in 2019, we've grown to over 5M customers.

Every one of those customers holds an active policy with one of Jerry's 55+ insurance carrier partners, and their needs don't stop the day they sign up: cars get added, drivers move out, lienholders change. As a Customer Service Agent, you're the person who takes that call, makes the change, and keeps the policy (and the customer) with Jerry.

How you will make an impact:

- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Who you are:

- You can multitask and manage multiple competing priorities
- You are passionate about helping others
- You have 2+ years of experience working in a call center environment

Compensation and perks:

- Hourly wage: $19.00 - 21.00
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

While we appreciate your interest and application, due to the volume of applications we receive, only applicants under consideration will be contacted.

Please note: Jerry.ai http://Jerry.ai is only able to hire full-time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada, and full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing elsewhere at this time.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

## About Jerry.ai

Jerry is building the first AI-powered advisor to manage all your physical assets.

Your car, home, and motorcycle aren't just purchases, they're the physical embodiment of the life you've worked hard to build. Yet the experience of owning them is stuck in the 90s. Every step of the journey — buying, insuring, maintaining, repairing, selling — is fragmented, complicated, and expensive.

Imagine having a trusted friend in your pocket who takes care of everything: they find you the right car or home at the right price, lock in the best insurance rate without you lifting a finger, remind you before that service appointment turns into an expensive repair, and help you sell at the best price when the time is right. That friend is Jerry.

We started with car insurance in 2019, became one of the top 3 brokers in the U.S., then added driving insights, diagnostics, and a repair marketplace. We've reached 5M+ customers, raised $240M+, and have been profitable since 2024. We're now expanding into home, motorcycle, RV, and beyond.

Led by serial entrepreneurs and backed by Y Combinator, our team comprises talented and big-hearted leaders from places like Nvidia, Meta, Amazon, BCG, McKinsey, Bain, and GEICO. Our culture is the #1 reason people join Jerry and stay — we are a small and mighty team of competitive but kind people who think and act like owners, care deeply about the quality and impact of our work, and are relentless in our pursuit of learning and mastery over our craft.

We are proud to consistently rank as one of Y Combinator's Top Companies, Forbes and Statista's Best Startup Employers, and to have received other accolades in fintech and insurtech innovation, workplace culture, and leadership.

We are a remote-first company, but if you prefer in-person or hybrid, we also have offices in Palo Alto, New York City, Chicago, and Toronto.

## About Jerry.ai

## Company Overview
- **One-liner**: Jerry is an AI-powered AllCar™ app that helps drivers save money on insurance, refinancing, maintenance, and repairs by comparing real quotes from over 100 insurers and providing proactive car care tools.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2017
- **Founders**: Art Agrawal, Musawir Shah, Lina Zhang

## Core Business
- **Primary industry**: Insurance technology (InsurTech) / Automotive services
- **Target customers**: B2C – individual car owners and drivers in the United States
- **Mission**: To make car ownership affordable and accessible.

## Products & Services
- **Jerry Insurance Marketplace (PriceProtect™)**: A digital platform that compares real quotes from 100+ insurers for auto, home, motorcycle, and renters policies. Users can buy, bundle, or switch policies directly in the app. Licensed broker in all 50 states and D.C.
- **DriveShield™**: A telematics-based driver safety program that rewards safe driving habits with savings.
- **GarageGuard™**: Car care suite including maintenance reminders, repair estimator, shop finder, and recall alerts.
- **Refinancing**: Helps users find better rates on auto loans.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: Total funding of approximately $11.1M (per LinkedIn estimate) – note: this figure may be outdated; the company has grown significantly since.
- **Notable Investors/Partners**: Y Combinator (Top Companies list), backed by undisclosed venture investors. Partners with 100+ insurance carriers.
- **Growth Signals**: Served 5 million customers by 2024 (up from 1 million in 2021). Rated 4.8 on Trustpilot. Headcount of 146 employees (as of mid-2026, -11.5% YoY, though active hiring across many roles). Named to Forbes America’s Best Startup Employers (2022), LinkedIn Top Startups (2021), and Comparably’s Best Company Culture (2022).

## Competitive Advantages
- **AllCar™ platform**: Combines insurance, refinancing, driver safety, and car care in a single app – a unique vertical integration.
- **Licensed broker with bank-level security**: No spam, no data sharing with third parties for marketing.
- **PriceProtect™**: Continuously re-shops policies at renewal to ensure customers always have the best rate.
- **High customer trust**: 4.8 Trustpilot rating and over 5 million users.
- **Strong engineering and data culture**: Emphasis on AI agents and platform development (multiple product roles focused on agentic AI).

## Strategic Focus
- Expanding the AllCar ecosystem beyond insurance into comprehensive car ownership management (maintenance, safety, repairs).
- Investing heavily in AI agents and platform capabilities (multiple open roles for AI product managers and engineers).
- Scaling remote-first hiring across the U.S. and Canada while maintaining hubs in Palo Alto, Los Angeles, New York, and other cities.
- Continuing to grow the licensed insurance agent team to support customer service and sales.

## Why Work Here
- **Culture**: Values include Pursuit of Excellence, Sense of Urgency, and Truth Seeking. Employees are given full ownership and encouraged to question the norm. Described as “energetic, diverse, and passionate.”
- **Remote/Hybrid**: Most roles have the option to work remotely; offices in Palo Alto, Los Angeles, New York, Nashville, and other U.S. cities.
- **Awards**: Recognized as a top workplace by Forbes, Comparably, and Inspiring Workplaces.
- **Engineering & Data**: Strong focus on AI, data science, and product ownership. Open roles for data scientists, AI platform managers, and product designers.
- **Perks**: Not specified in detail, but the careers page emphasizes impact, growth, and a supportive team environment.

## Sources
1. [jerry.ai/about](https://jerry.ai/about/)
2. [jerry.ai/careers](https://jerry.ai/careers/)
3. [jerry.ai/job-openings](https://jerry.ai/job-openings/)
4. [jerry.ai](https://jerry.ai/)
5. [LinkedIn - Jerry](https://www.linkedin.com/company/jerryinc)

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