---
title: 'Customer Service Agent Scandinavia at Pergolux'
canonical: 'https://feeny.ai/job/customer-service-agent-scandinavia-pergolux-berlin-qf6a0k4agvqg'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Service Agent Scandinavia at Pergolux

- **Company:** Pergolux
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/pergolux/cb9cece5-8c78-4323-8dc9-90afcba5ab2d

## Job description

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America. If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place! We make the dream possible. Be part of our dream team!

What You’ll Do:

- Professional advice and support for our customers via phone, email, and (video) chat
- Processing orders, including all payment related topics, etc
- Supporting customer for technical product and assembly questions.
- Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.
- Coordinating and communicating with transport service providers to ensure smooth delivery processes.
- Data maintenance and process optimization to increase efficiency and service quality.

What We’re Looking For:

- Fluently in any Scandinavian and English Languages to communicate confidently with our customers.
- Experience in customer service (at least 3 years), ideally in e-commerce or a similar industry.
- Strong communication skills, along with a solution-oriented and empathetic working style.
- Enjoyment of working in a dynamic team and a strong customer service mindset.
- Good self-organization and time management skills to work efficiently.
- IT affinity and the ability to quickly adapt to new systems and tools.
- Willingness to occasionally work evening and weekend shifts
- Residence in Frankfurt or the surrounding area

What we offer:

- A dynamic international work environment in a rapidly growing company with many growth opportunities
- Hybrid work model (80% on-site | 20% remote)
- Employee events (summer party, Christmas party, after-work gatherings)
- Access to the Corporate Benefits portal
- Employee discounts on PERGOLUX products
- Strong focus on professional development and skill-building
- Employee pension plan
- Bike Leasing benefit
- Employee referral program

We look forward to receiving your application and resume! For more exciting insights into the PERGOLUX culture visit our Linkedin page! [www.linkedin.com/company/pergolux](http://www.linkedin.com/company/pergolux)

## About Pergolux

## Company Overview
- **One-liner**: Pergolux sells aluminum pergolas and winter gardens directly to consumers, aiming to transform outdoor living spaces globally.
- **Entity Type**: Private (Funding not publicly disclosed)
- **Headquarters**: Berlin, Germany
- **Founded**: 2021
- **Founders**: Johannes Lauchenauer (Co‑founder & Chief Executive Officer)

## Core Business
- **Primary industry/industries**: Online and Mail Order Retail / E‑commerce for outdoor living products
- **Target customers**: B2C (homeowners and property owners looking for premium, easy‑to‑assemble pergola and winter garden solutions)
- **Mission or purpose statement**: “We increase people’s quality of living by providing the best outdoor living experience in the world!” [pergolux.de](https://pergolux.de/pages/ueber-uns)

## Products & Services
- **Aluminum Pergolas**: Modular, DIY‑friendly pergola systems available in multiple sizes and styles, designed for durability and easy assembly.
- **Winter Gardens**: Enclosed outdoor extensions that enable year‑round use of outdoor spaces.
- **Accessories & Add‑ons**: Optional side panels, lighting, heating, and other components to customise the outdoor space.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Headcount of 152 employees (+78.2% YoY); total funding or annual revenue not publicly reported, but company states it is “on the Autobahn to a billion EUR yearly revenue”. [pergolux.careers](https://pergolux.careers/)
- **Notable Investors/Partners**: No external investors or strategic partners publicly named.
- **Growth Signals**:
  - Workforce grew 78.2% year‑over‑year (from 59 to 152 employees). [linkedin.com/company/pergolux](https://www.linkedin.com/company/pergolux)
  - Monthly web traffic increased 159.1% year‑over‑year (210,902 monthly visits). [linkedin.com/company/pergolux](https://www.linkedin.com/company/pergolux)
  - Active job postings: 28 (down 26.3% month‑over‑month, but up 16.7% year‑over‑year). [linkedin.com/company/pergolux](https://www.linkedin.com/company/pergolux)
  - Headquartered in Berlin with offices in 14 countries including the US, UK, Canada, Chile, Norway, and Australia. [linkedin.com/company/pergolux](https://www.linkedin.com/company/pergolux)

## Competitive Advantages
- **Norwegian design heritage** combined with a direct‑to‑consumer e‑commerce model that keeps prices fair.
- **DIY‑friendly assembly** – products are engineered for customers to build themselves, reducing installation costs.
- **Global scale with local hubs** – physical offices in key markets allow for rapid customer support and logistics.
- **High growth momentum** – fast‑scaling team, rising web traffic, and ambitious revenue targets signal a strong market position.

## Strategic Focus
- **Global expansion**: Already operating in 14 countries, with continued hiring across sales, marketing, and operations to penetrate new markets.
- **Operational scaling**: Investing in logistics, warehousing, and order management to support rapid order volume growth.
- **Product innovation**: Iterating on pergola designs and accessories to maintain a competitive edge in outdoor living.

## Why Work Here
- **Culture**: “Move fast, break things” – a dynamic, fast‑paced environment where change is constant and employees are encouraged to take ownership and iterate quickly. [pergolux.careers](https://pergolux.careers/)
- **Work policy**: Predominantly onsite – 4 days per week in the office (8:30am – 5:00pm). Some teams/locations offer flexible hybrid or remote options (e.g., one week per year working from anywhere). [pergolux.careers](https://pergolux.careers/)
- **Visa/relocation**: The company does not offer work visa sponsorship or relocation assistance at this time. [pergolux.careers](https://pergolux.careers/)
- **Perks & benefits**: Team breakfasts, vibrant workplace, competitive compensation, and the chance to contribute to a business targeting €1B in revenue.
- **Hiring philosophy**: “We hire based on talent, not on experience.” Emphasis on drive, versatility, and adaptability over domain knowledge (e.g., “As long as you can spell pergolas, we can teach you the rest”). [pergolux.careers](https://pergolux.careers/)
- **Employee rating**: 4.3/5.0 (13 reviews) – Culture: 4.4, Career: 4.3, Compensation: 4.0, Work‑Life: 3.9. [linkedin.com/company/pergolux](https://www.linkedin.com/company/pergolux)

## Sources
1. [pergolux.careers](https://pergolux.careers/) – Careers site with FAQ, culture, and hiring process.
2. [linkedin.com/company/pergolux](https://www.linkedin.com/company/pergolux) – Company profile with employee count, growth, offices, and tech stack.
3. [builtin.com/company/pergolux](https://builtin.com/company/pergolux) – Job listings and office details.
4. [pergolux.de/pages/ueber-uns](https://pergolux.de/pages/ueber-uns) – About page with mission and values.
5. [pergolux.de](https://pergolux.de/) – Homepage with product overview.

## Other roles at Pergolux

- [Founder’s Associate Intern](https://feeny.ai/job/founder-s-associate-intern-pergolux-berlin-dd0094sz3zmd) — Berlin, Germany
- [Werkstudent:in – Talent Acquisition (m/w/d)](https://feeny.ai/job/werkstudent-in-talent-acquisition-m-w-d-pergolux-berlin-h8gntj0h1f6z) — Berlin, Germany
- [Professional Customer Support - Casual Hours](https://feeny.ai/job/professional-customer-support-casual-hours-pergolux-sydney-ftvza6vw2twk) — Sydney, Australia / Ingleburn, Australia
- [Customer Service Agent](https://feeny.ai/job/customer-service-agent-pergolux-sydney-6q2tnegka0nt) — Sydney, Australia / Ingleburn, Australia
- [Content Marketing Manager](https://feeny.ai/job/content-marketing-manager-pergolux-berlin-66rmwk9sn0m6) — Berlin, Germany
- [Commercial Expansion Intern](https://feeny.ai/job/commercial-expansion-intern-pergolux-berlin-e6ttqxhmtvh8) — Berlin, Germany
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-pergolux-vancouver-khkspnsqhnjb) — Vancouver, Canada
- [Técnico de Bodega y Transporte](https://feeny.ai/job/tecnico-de-bodega-y-transporte-pergolux-warehouse-rbe6dyhn2ntw) — Warehouse, Chile
- [Talent Acquisition Specialist](https://feeny.ai/job/talent-acquisition-specialist-pergolux-vancouver-1w7vxrt3e5tj) — Vancouver, Canada
- [Associate Inbound Sales UK](https://feeny.ai/job/associate-inbound-sales-uk-pergolux-chalgrove-office-kav50p00rfhj) — Chalgrove Office, United Kingdom