---
title: 'Customer Service Analyst (Active Secret Clearance Required) at Seneca Holdings'
canonical: 'https://feeny.ai/job/customer-service-analyst-active-secret-clearance-required-seneca-holdings-3nxyfx3dakw1'
type: 'job'
last_seen: '2026-10-23'
---

# Customer Service Analyst (Active Secret Clearance Required) at Seneca Holdings

- **Company:** Seneca Holdings
- **Location:** Washington, DC
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-23
- **Apply:** https://senecaholdings.com/jobs/?gh_jid=4740558005

## Job description

Clear Creek Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit [the website](https://senecanationgroup.com/) and follow us on [LinkedIn](https://www.linkedin.com/company/seneca-holdings-llc/).

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Clear Creek Federal is seeking a Customer Service Analyst who will be responsible for coordinating customer requests related to on-premises and cloud-hosted infrastructure. This role requires a deep understanding of ticketing systems and the ability to manage complex communications effectively. The Customer Service Analyst will review and resolve rack audit findings, manage service request tickets, assist customers with service requirements, and guide them through the request process. Additionally, the role involves updating stakeholders on milestones, coordinating implementations with technical resources, facilitating data center design and capacity planning, and serving as a liaison between customers and technical staff.

Roles and Responsibilities include, but are not limited to:

- Assist customers define and refine their service request requirements and guide them through the service request process
- Create, route, and manage ServiceNow (SNOW) tickets for tasks such as virtual and physical machine installations, decommissions, moves, and changes
- Act as the main point of contact between customers and technical staff, ensuring services are delivered and customer expectations are met
- Work with various departmental technical resources to coordinate the implementation of customer requests
- Keep all relevant stakeholders informed about service request milestones and schedules
- Identify upcoming changes in physical infrastructure and virtual environments (both on-premises and in the cloud) in collaboration with clients
- Assist in planning and executing clients' physical data center installations
- Manage incoming customer deliveries in coordination with customers and asset management teams
- Conduct thorough reviews of rack audit findings and implement necessary resolutions
- Work directly with customers interested in cloud and cloud-specific application services
- Prepare for and conduct customer onboarding meetings, including presenting onboarding PowerPoint slide decks and facilitating Q&A sessions while serving as the main point of contact for customers throughout the onboarding process
- Document and track action items from meetings
- Develop and maintain subject matter documentation, communication materials, and publications
- Support the management of the Configuration Management Database (CMDB)
- Maintain security and privacy standards by enforcing IT Governance and policies

Basic Qualifications:

- 1-2 Years of strong customer service skills to assist and guide customers through various processes in a primarily information technology environment
- Excellent verbal and written communication skills to manage complex communications effectively
- Ability to coordinate with technical resources and manage implementations
- Proficiency in using and managing ticketing systems such as ServiceNow. Experienced with ServiceNow is preferred
- Ability to create and maintain comprehensive documentation and communication materials
- Understanding of cloud services and concepts. Experience in Azure and AWS is preferred
- Strong problem-solving and critical thinking skills/abilities
- Ability to work independently and part of a team
- Team management skills with the ability to prioritize tasks effectively
- Basic knowledge of managing projects
- Basic knowledge of ITIL framework
- Basic knowledge of Cloud based platforms (Azure, AWS, GCP)
- Active Secret Clearance

Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

## About Seneca Holdings

## Company Overview
- **One-liner**: Seneca Holdings is the investment arm of the Seneca Nation, a federally recognized American Indian Tribe, that builds and manages a diversified portfolio of businesses to generate long-term economic self-sufficiency for the Nation.
- **Entity Type**: Private (wholly owned by the Seneca Nation, not VC-backed)
- **Headquarters**: Buffalo, New York, USA
- **Founded**: 2009
- **Founders**: Formed by the Seneca Nation; founding leadership not individually named

## Core Business
- **Primary industries**: Diversified holding company with businesses in federal government contracting, environmental solutions, corporate/leisure travel management, and sports & entertainment.
- **Target customers**: B2G (federal government agencies), B2B (commercial clients), and B2C (travel and sports fans).
- **Mission statement**: “To build a portfolio of profitable businesses that delivers long-term, sustained income and economic self-sufficiency to the Seneca Nation.”

## Products & Services
- **Seneca Nation Group (SNG)**: Federal government contracting services (IT, cybersecurity, professional services, facilities management). SNG holds a CMMC 2.0 Level 2 certification.
- **Seneca Environmental**: Environmental remediation, sustainability, and “Earth healing” energy alternatives.
- **CI Azumano Travel**: Corporate travel management, government travel, and leisure travel services.
- **Rochester Knighthawks**: Professional lacrosse team (National Lacrosse League).
- **Fiber Broadband Network**: In partnership with Seneca Energy, a high-speed fiber network serving homes and businesses on the Cattaraugus Territory of the Seneca Nation.

## Market Standing
- **Valuation**: Not publicly disclosed (private, tribally owned)
- **Key Metrics**:
  - Over 1,300 team members across the U.S. and internationally (as of 2025)
  - 8+ portfolio companies
  - CMMC 2.0 Level 2 certification (DoD cybersecurity standard)
- **Notable Investors/Partners**: Wholly owned by the Seneca Nation; no external investors. Partners include the U.S. Department of Defense (via SNG) and Seneca Energy.
- **Growth Signals**:
  - Expanded into fiber broadband infrastructure on tribal territories
  - Achieved CMMC certification, enabling deeper federal contracting
  - Continued diversification into environmental and travel sectors
  - Active recruitment with over 1,300 employees, indicating steady growth

## Competitive Advantages
- **Unique tribal status**: As a Native-owned entity, Seneca Holdings benefits from federal government contracting preferences (e.g., 8(a) program eligibility), enhanced financing options, and tax immunity.
- **Seventh Generation Principle**: Long-term decision-making focused on sustainability and positive impact for seven generations, differentiating from short-term profit-driven firms.
- **Diversified portfolio**: Spread across government, environmental, travel, and sports reduces risk and creates cross-sector synergies.
- **Deep cultural connection**: Strong ties to the Seneca Nation provide a stable, mission-driven ownership structure.

## Strategic Focus
- **Portfolio diversification**: Continue acquiring and building businesses across non-gaming sectors to reduce reliance on any single revenue stream.
- **Federal market expansion**: Leverage CMMC certification and tribal preferences to win more DoD and civilian agency contracts.
- **Infrastructure investment**: Expand the fiber broadband network to additional tribal territories and potentially beyond.
- **Talent development**: Partner with on-territory programs to train and hire Seneca Nation members, building a pipeline of future leaders.

## Why Work Here
- **Purpose-driven mission**: Every role contributes to the economic self-sufficiency of the Seneca Nation and future generations.
- **Culture**: Collaborative, values-driven (Quality, Teamwork, Integrity, Professionalism, Connection), with a strong emphasis on respect and community.
- **Benefits**: Comprehensive package including affordable medical/dental/vision, HSA with employer contributions, 401K with immediate vesting and match, generous PTO and 11 paid holidays, wellness program, professional development reimbursement, and employee rewards program.
- **Work environment**: Hybrid/office policy not explicitly stated; roles span across the U.S. with some remote possibilities. The culture emphasizes teamwork and connection.
- **Veteran-friendly**: Virginia Values Veterans (V3) certified, actively seeks veteran talent.
- **Growth opportunities**: Professional development reimbursement, internships for Seneca students, and a commitment to promoting from within.
- **Note on scams**: The company has issued a warning about recruitment scams; applicants should only apply through the official careers page (senecaholdings.com/careers).

## Sources
1. [Seneca Holdings – Official Website](https://senecaholdings.com/)
2. [Seneca Holdings – About Us](https://senecaholdings.com/about-us/)
3. [Seneca Holdings – Careers](https://senecaholdings.com/careers/)
4. [Seneca Holdings – Jobs](https://senecaholdings.com/jobs/)
5. [Seneca Holdings – Leadership](https://senecaholdings.com/leadership/)

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