--- title: 'Customer Service Analyst (Mid-Level) at PDI Technologies' canonical: 'https://feeny.ai/job/customer-service-analyst-mid-level-pdi-technologies-united-states-23859wzymvjm' type: 'job' last_seen: '2026-11-03' --- # Customer Service Analyst (Mid-Level) at PDI Technologies - **Company:** PDI Technologies - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-11-03 - **Apply:** https://jobs.lever.co/pditechnologies/7d492b3e-9d18-4f96-891f-4b816fa7af1e ## Job description At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. We are recruiting for exceptional software customer support to add to our team. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service.  Support Analysts provide sustained support to customers experiencing software and hardware issues. ## Key Responsibilities - Assist customers with PDI Enterprise software issue resolution - Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately - Work closely with SMEs and Software Engineers to create knowledgebase content - Participate in ongoing training and development, and assist with software quality assurance - Create change requests for software enhancements based on customer feedback and issues - Occasionally instruct classes on PDI products or industry best practices for internal and external customers - Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated - Provide on-call (after hours) support for evenings, weekends, and holidays as required ## Qualifications - Requires top-notch customer service skills and ability to build rapport - Demonstrable ability to troubleshoot complex software issues and test software applications - Exceptional written and verbal communication and ability to translate complex technical issues into layman’s terms - Ability to multi-task and prioritize issues in a fast-paced work environment - Desire and ability to support and train customers via phone, remote connections, or in person - Proficiency with MS Office Suite ## Preferred Qualifications - Proficiency with Microsoft SQL preferred - Prior experience as end user, or supporting PDI Enterprise preferred PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all. ## About PDI Technologies ## Company Overview - **One-liner**: PDI Technologies provides enterprise software and payments solutions that power the convenience retail and petroleum wholesale ecosystem globally. - **Entity Type**: Private (acquired by Luminate Capital in 2015, with strategic investment from TA Associates) - **Headquarters**: Alpharetta, Georgia, United States - **Founded**: 1983 - **Founders**: Greg Gilkerson ## Core Business - Primary industry/industries: Convenience retail & petroleum wholesale software, payments, data analytics, and cybersecurity. - Target customers: B2B – fuel wholesalers, convenience store chains, and petroleum retailers of all sizes (SMB to enterprise). - Mission or purpose statement: “Connecting Convenience” – helping businesses modernize operations, converge systems, and deliver exceptional customer experiences. ## Products & Services - **PDI Enterprise (ERP)**: Comprehensive enterprise resource planning for convenience retail and petroleum wholesale, covering accounting, inventory, supply chain, and back-office operations. - **PDI Logistics**: Fuel supply chain management and distribution optimization. - **PDI Loyalty & Marketing Cloud**: Customer loyalty programs, coalition marketing, and real-time promotions. - **PDI Payments**: Secure payment processing solutions for in-store and fuel transactions. - **PDI Security & Cybersecurity**: Managed security services and data protection for retail networks. - **PDI Analytics Cloud**: Data and insight solutions for business intelligence and consumer behavior analysis. - **PDIQ (AI Platform)**: Embedded AI into trusted workflows to accelerate decision-making and innovation. - **Fuel Pricing Software**: Dynamic pricing and competitor analysis for fuel retailers. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue of approximately $112 M (LinkedIn estimate) – or **Total Funding**: Not disclosed beyond early private equity rounds (Luminate Capital, TA Associates). - **Notable Investors/Partners**: Luminate Capital (acquirer in 2015), TA Associates (growth investment in 2017). - **Growth Signals**: - Headcount: 1,419 employees (+1.0% YoY) per LinkedIn; another source (Built In) reports 1,905 total employees – conflicting reports. - Operates in 7 countries (including Austria, Thailand, Slovakia, New Zealand, United Kingdom) with workforce across 26 countries. - Serves over 200,000 convenience and petroleum wholesale sites in more than 60 countries. - Released 2024 ESG Report, highlighting sustainability commitments. ## Competitive Advantages - **40+ years of domain expertise** in the convenience retail and petroleum wholesale vertical. - **End-to-end ecosystem**: ERP, logistics, loyalty, payments, analytics, and cybersecurity – all integrated. - **Large, sticky customer base** with high switching costs due to deep operational integration. - **AI-first innovation** through the PDIQ platform, embedding intelligence into existing workflows. - **Global reach** with localized support across North America, EMEA, and APAC. ## Strategic Focus - **AI & Automation**: Expanding PDIQ to embed AI across all product lines to improve productivity and decision-making. - **Sustainability**: Helping customers meet environmental goals while advancing own ESG metrics. - **Cloud & SaaS Migration**: Continuing to shift legacy on-premise solutions to modern cloud/SaaS platforms. - **Global Expansion**: Growing presence in Europe, Asia, and other regions outside the core U.S. market. ## Why Work Here - **Culture**: Values-driven environment emphasizing integrity, curiosity, adaptability, courage, collaboration, and accountability. - **Work Model**: Hybrid and fully remote options available; Alpharetta HQ serves as a central hub. - **Benefits**: Competitive salary, health coverage, retirement plans, paid time off, quarterly perks, and flexible work arrangements. - **Growth**: Continuous learning opportunities, professional certifications, leadership development, and internal mobility. - **Diversity & Inclusion**: Committed to building a diverse workforce and fostering an inclusive culture. - **Engineering Culture**: Tech roles span application development, backend systems, data management, cybersecurity, and cloud infrastructure; coding challenges may be part of interviews. ## Sources 1. [LinkedIn – PDI Technologies](https://linkedin.com/company/pdi-technologies) 2. [PDI Technologies – Our Story](https://pditechnologies.com/our-story/) 3. [PDI Technologies – Careers](https://pditechnologies.com/careers/) 4. [Built In – PDI Technologies](https://builtin.com/company/pdi-technologies) ## Other roles at PDI Technologies - [Solutions Engineer I](https://feeny.ai/job/solutions-engineer-i-pdi-technologies-alpharetta-hzg01c78fdgx) — Alpharetta, GA - [Solutions Engineer III](https://feeny.ai/job/solutions-engineer-iii-pdi-technologies-alpharetta-p2tjgmrswzm2) — Alpharetta, GA - [Fulfillment Technician](https://feeny.ai/job/fulfillment-technician-pdi-technologies-austin-md8d769b17b8) — Austin, TX - [Member Support Specialist](https://feeny.ai/job/member-support-specialist-pdi-technologies-dallas-qj09tmfx0e0c) — Dallas, TX - [Sales Executive](https://feeny.ai/job/sales-executive-pdi-technologies-new-york-skd779g6ar98) — New York, NY - [Mid-level Product Manager](https://feeny.ai/job/mid-level-product-manager-pdi-technologies-united-states-khexagxc9v3h) — United States - [Manager, Accounting Services (Managed Services)](https://feeny.ai/job/manager-accounting-services-managed-services-pdi-technologies-temple-0h6452pjm4nc) — Temple, TX - [Head of Security & Network Operations](https://feeny.ai/job/head-of-security-network-operations-pdi-technologies-united-states-z6bwfsbyq7s6) — United States - [Network Operations Analyst II](https://feeny.ai/job/network-operations-analyst-ii-pdi-technologies-united-states-2yrhz2z92q6b) — United States - [Software Engineer IV](https://feeny.ai/job/software-engineer-iv-pdi-technologies-hyderabad-0ecv2j541gzn) — Hyderabad, India