--- title: 'Customer Service Analytics Analyst at Majority' canonical: 'https://feeny.ai/job/customer-service-analytics-analyst-majority-colombia-cfsm7z6pbyye' type: 'job' last_seen: '2026-09-15' --- # Customer Service Analytics Analyst at Majority - **Company:** Majority - **Location:** Colombia - **Posted:** 2026-05-28 - **Last confirmed live:** 2026-09-15 - **Apply:** https://job-boards.greenhouse.io/rebtel/jobs/8567683002 ## Job description Bogotá, Colombia | On-site At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation. This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights. ## What you'll do - Own and develop analytics for our Customer Service organization. - Build dashboards and reporting for key CS metrics and KPIs. - Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses. - Partner with CS leadership to turn data into clear recommendations and business decisions. - Explore AI, automation, and new analytical tools to improve operational visibility and efficiency. ## What we're looking for - Strong experience in data analytics, business analytics, operations analytics, or a similar role. - Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting. - Advanced Google Sheets or Excel skills and experience with BI tools. - High level of autonomy, ownership, curiosity, and ability to communicate insights clearly. - Fluency in Spanish and English and a bachelor's degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field. ## Nice to have - Experience in fintech, technology, or high-growth companies. - Experience working with Customer Service or Customer Operations data. - Experience with Looker, Intercom, or similar tools. ## What we offer - Direct impact on the development of a global Customer Service organization. - High exposure to leadership, Product, Operations, Data, and Technology. - Competitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine. We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. ## About Majority ## Company Overview - **One-liner**: Majority provides an all-in-one mobile banking platform designed to help migrants and global citizens open a US bank account, send money internationally, and make affordable international calls. - **Entity Type**: Private (Series B funding stage) - **Headquarters**: Miami, Florida, United States - **Founded**: 2019 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Financial Services (Fintech, Mobile Banking, Money Transfers) - Target customers: B2C – migrants, internationals, and global citizens living or moving to the United States - Mission or purpose statement: “To give you the tools, resources, and support to thrive in a new country. We believe that everyone should be valued for their positive impact on the world and not judged by their country of origin.” [majority.com](https://majority.com/en/company) ## Products & Services - **Majority Mobile Banking App**: A mobile app that allows users to open a US bank account (with a debit card issued by a partner bank, FDIC-insured up to $250,000) using only a passport or valid ID from their home country. Includes a US routing and account number. [majority.com](https://majority.com/en) - **Money Transfers**: Low-cost international money transfers to multiple countries. - **International Top-ups & Calls**: Ability to top up mobile phones abroad and make international calls directly from the app. - **Majority Payment Card**: A debit card for everyday spending, with eligibility based on income and account standing. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding = $113.25M (across 6 rounds: Seed, Series A, two Series B tranches, and debt financing). Latest Series B closed in May 2024 for $12.5M. [linkedin.com](https://www.linkedin.com/company/majorityofficial) - **Notable Investors/Partners**: Valar Ventures (lead in Seed, Series A, and first Series B), Hjalmar Winbladh, Victor Jacobsson (lead in second Series B). [linkedin.com](https://www.linkedin.com/company/majorityofficial) - **Growth Signals**: Headcount of 123 employees (+12.2% YoY); operates in 5 countries (US, Sweden, Colombia, Turkey, Brazil); 5 offices globally; active job postings increased 340% year-over-year. [linkedin.com](https://www.linkedin.com/company/majorityofficial) ## Competitive Advantages - **Immigrant-First Design**: No need for a US Social Security number or credit history to open an account – a key differentiator for newcomers. - **All-in-One Platform**: Combines banking, remittances, and communication (calls/top-ups) in a single app, reducing the need for multiple services. - **Regulatory & Compliance Maturity**: Holds regulatory licenses, has a dedicated compliance team, and partners with an FDIC-insured bank, inspiring trust in a high-risk user segment. - **Diverse, Multicultural Team**: Employees from over 40 nationalities, providing deep understanding of the target market’s needs. [majority.com](https://majority.com/en/company) ## Strategic Focus - **Geographic Expansion**: Growing sales presence in US cities (Miami, Houston, Chicago, Dallas, Atlanta, New York) and hiring in Colombia and Sweden. - **Product Development**: Continued investment in tech roles (Senior iOS Developer, AI Creator) and product design to improve the mobile experience. - **Compliance & Licensing**: Expanding regulatory capabilities to support new markets and products (Licensing and Regulatory Affairs, BSA/AML Officer). [majority.com](https://majority.com/en/company/career) - **Revenue Growth**: Scaling a $10M annual revenue base through customer acquisition and cross-selling financial services. ## Why Work Here - **Culture**: A proudly diverse team of “proud migrants from over 40 different countries” working to “bridge cultural and geographic distances.” Values include inclusivity and merit over origin. [majority.com](https://majority.com/en/company) - **Work Environment**: Hybrid/office presence in Miami (HQ), Stockholm, and Bogotá. Many roles (e.g., Sales Advisors, Customer Service) are location-specific, while tech roles may offer flexibility. - **Notable Perks & Engineering Culture**: Not explicitly detailed, but the company invests in modern tech stacks (iOS, AI) and emphasizes product quality. Employer rating on LinkedIn is 3.6/5, with culture scored 3.9/5. [linkedin.com](https://www.linkedin.com/company/majorityofficial) - **Growth Opportunities**: High headcount growth (+12.2% YoY) and rapid hiring indicate a scaling company with potential for career advancement. ## Sources 1. [majority.com](https://majority.com/en/company) 2. [majority.com](https://majority.com/en/company/career) 3. [linkedin.com](https://www.linkedin.com/company/majorityofficial) 4. [job-boards.greenhouse.io/rebtel](https://job-boards.greenhouse.io/rebtel/jobs/8400341002) 5. [majority.com](https://majority.com/en) ## Other roles at Majority - [Telesales Manager Bogota](https://feeny.ai/job/telesales-manager-bogota-majority-colombia-ms4778xqfvmt) — Colombia - [Bilingual Customer Service Agent](https://feeny.ai/job/bilingual-customer-service-agent-majority-colombia-paqtwzvkn05e) — Colombia - [Advisor Ejecutivo - Por Horas](https://feeny.ai/job/advisor-ejecutivo-por-horas-majority-united-states-ee445e6t1t7h) — United States - [Asesor de Ventas (Sales Advisor) - Por Horas](https://feeny.ai/job/asesor-de-ventas-sales-advisor-por-horas-majority-united-states-0qbappa7x9ye) — United States - [Asesor de Ventas (Sales Advisor)](https://feeny.ai/job/asesor-de-ventas-sales-advisor-majority-united-states-m17knb00bzv2) — United States - [People and Office Manager](https://feeny.ai/job/people-and-office-manager-majority-united-states-tzx26btrrvc7) — United States - [Editor de Video Creativo / Creative Producer](https://feeny.ai/job/editor-de-video-creativo-creative-producer-majority-colombia-x9mwjpknzp3h) — Colombia - [Vendor Manager](https://feeny.ai/job/vendor-manager-majority-colombia-sweden-sz5p1n2a23jf) — Colombia / Sweden - [Customer Service Team Leader, Bogota](https://feeny.ai/job/customer-service-team-leader-bogota-majority-colombia-njd59nf0kv57) — Colombia - [BSA AML Officer](https://feeny.ai/job/bsa-aml-officer-majority-united-states-g50gv9k0wpvq) — United States