--- title: 'Customer Service and Product Support Specialist at Alpinestars' canonical: 'https://feeny.ai/job/customer-service-and-product-support-specialist-alpinestars-torrance-nwk4v8qxgqe2' type: 'job' last_seen: '2026-09-11' --- # Customer Service and Product Support Specialist at Alpinestars - **Company:** Alpinestars - **Location:** Torrance, CA - **Compensation:** $18–$20/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-07-03 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/alpinestars/8ab1c2cc-246b-419d-9ae0-6f04748c8449 ## Job description Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports. Our mission is to provide top-tier performance and safety products for both elite athletes and everyday riders. Behind every product we deliver is a commitment to service, integrity, and excellence. We are currently seeking a Customer Service & Product Support Specialist to join our eCommerce division. This position focuses on ensuring customer satisfaction through responsive communication, product support, and claims resolution related to Alpinestars' technical gear and apparel. Position Overview - In this role, you will be the voice of Alpinestars to our online customers and retail partners. You will handle inquiries related to product performance, fitment, usage, and warranty claims, while helping maintain a seamless customer journey. You’ll work closely with internal teams to process service cases, resolve escalations, and ensure accurate product data across our eCommerce platforms. - This position is ideal for a detail-oriented individual who thrives on delivering empathetic, efficient service and can confidently manage customer issues involving technical or performance-based products. ## Key Responsibilities - Provide professional, timely responses to customer and dealer inquiries via phone, email, and Salesforce with a focus on product-related issues, warranty claims, and post-purchase support. - Intake and resolution of product support cases, including quality concerns, fit issues, and performance feedback. - Exhibits strong ownership and follow-through, managing cases from initiation to resolution while maintaining high customer satisfaction. - Accurately document claims, track case progress, and coordinate with internal departments (warranty, returns, sales, logistics) for resolution. - Assist customers with returns, exchanges, and order corrections using Shopify and other internal systems. - Collaborate with product, marketing, and service teams to stay up to date on product specifications, updates, and known issues. - Proactively identify trends in customer feedback and escalate concerns that may impact broader product performance or customer satisfaction. - Generate and maintain service and claims reports to assist team leaders in continuous process improvement. ## Qualifications - Minimum 1 year of experience in a customer service or product support role, preferably in consumer goods or technical equipment. - Highly proficient in Microsoft Excel, Word, and Outlook; experience with CRM tools (Salesforce). - Highly proficient with Ecommerce tools (Shopify, Gorgias), and ERP systems (Full Circle). - Strong communication and writing skills with the ability to explain technical product issues clearly and professionally. - High attention to detail with the ability to manage sensitive cases empathetically and diplomatically. - Strong organizational skills and the ability to manage multiple priorities simultaneously. - Collaborative mindset with the initiative to work independently when needed. - Familiarity with product claims, warranty processes, or technical troubleshooting. - A passion for motorsports, technical gear, or action sports is strongly desired, as it helps connect with our customer base. ## About Alpinestars ## Company Overview - **One-liner**: Alpinestars is a world-leading manufacturer of professional racing products, motorcycling airbag protection, high-performance apparel, and technical footwear. - **Entity Type**: Private (Privately Held) - **Headquarters**: Asolo, Veneto, Italy (with major offices in Torrance, California, USA and Bangkok, Thailand) - **Founded**: 1963 - **Founders**: Sante Mazzarolo (founder); Gabriele Mazzarolo (son, established Alpinestars USA in 1986) ## Core Business - **Primary Industry**: Retail Apparel and Fashion, specifically motorsports protection gear and performance apparel. - **Target Customers**: B2C (motorcyclists, racers, mountain bikers, casual riders) and B2B (professional racing teams, MotoGP, Formula 1, NASCAR, World Rally, etc.). - **Mission / Purpose**: “One Goal. One Vision.” – to share the same goal and vision as champion athletes, constantly innovating to produce the safest products for riders and drivers of all skill levels. ## Products & Services - **Tech Air Airbag System**: Motorcycling airbag protection introduced to MotoGP in 2009, now used by the majority of racers in MotoGP and Dakar. - **Motocross Boots & Road Racing Boots**: The original product line that established the company. - **Racing Leather Suits**: High-performance road racing suits used by MotoGP and Superbike champions. - **Technical Apparel & Footwear**: Jackets, pants, gloves, and shoes for commuting, touring, adventure riding, and urban riding. - **Helmets**: Full-face and off-road helmets (recent addition to the product line). - **Mountain Bike Gear**: Protection and footwear developed in partnership with Honda World Cup teams. - **Casual Sportswear**: Lifestyle apparel line launched in 2004 from the Los Angeles office. - **Auto Racing Gear**: Suits, gloves, and shoes for Formula 1, IndyCar, NASCAR, and rally drivers. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue of **$238.2 million** (estimated, based on LinkedIn data); employs approximately **400–700 staff** worldwide (LinkedIn reports 400, company website reports ~700). - **Notable Investors / Partners**: No venture capital or external investors disclosed; company is family-owned. Key partnerships include MotoGP, Formula 1, NASCAR, AMA Supercross/Motocross, Dakar Rally, and World Rally Championship. - **Growth Signals**: 14.7% year-over-year headcount growth (+79 employees); expanding into new categories (helmets, airbag systems); pursuing B-Corp certification for sustainability. ## Competitive Advantages - **Italian Racing Heritage**: Founded in 1963 by a leather craftsman in Asolo, Italy; deep roots in motorsports culture. - **R&D Under Extreme Conditions**: Products are developed and tested with world champion athletes in MotoGP, Formula 1, and other top racing series (“Race on Sunday, Innovate on Monday”). - **Proprietary Airbag Technology**: Tech Air system is a market leader in motorcycling airbag protection, used by the majority of MotoGP riders. - **Broad Product Range**: Covers all riding disciplines (motocross, road racing, adventure, commuting, mountain biking) and auto racing, plus lifestyle apparel. - **Global Presence**: Offices in Italy, USA, Thailand, and distribution in over 24 countries. ## Strategic Focus - **Innovation in Safety**: Continuous improvement of airbag protection and impact-absorbing materials. - **Sustainability**: Actively pursuing B-Corp certification to become a more sustainable company and reduce environmental impact. - **Category Expansion**: Growing helmet line and developing products for new riding segments (e.g., urban commuting, adventure touring). - **Digital Transformation**: Global Digital Transformation Officer appointed (Ernest Debets) to modernize e-commerce and digital marketing. ## Why Work Here - **Culture**: Deeply rooted in motorsports and extreme sports; employees often share a passion for riding and racing. The company fosters a “champion athlete” mindset. - **Work Environment**: On-site positions at multiple global locations (Asolo, Italy; Torrance, CA; Bangkok, Thailand). Roles are largely on-site (as seen in Lever job listings: “On-site — Full-Time”). - **Perks & Benefits**: Not explicitly detailed in search results, but the company invests in high-performance product development and global brand presence. - **Engineering & Design Focus**: Strong technical and design departments (10% of workforce in Design, 5% in Technical). Opportunities for CAD designers, product developers, and supply chain roles. - **Caution**: Employee reviews on LinkedIn are mixed – overall rating **2.4/5** (92 reviews), with low scores for work-life balance (1.9), culture (1.9), and compensation (2.6). Job seekers should consider this feedback, especially regarding on-site demands and management culture. - **Current Openings** (as of search date): HR Recruiter, Recruiter Internship, Sales Developer, Dealer Developer, Sourcing Manager, Technical CAD Designer, Demand Planner, Senior Supply Planner, Merchandiser, and more. ## Sources 1. [Alpinestars Careers Page (Lever)](https://jobs.lever.co/alpinestars) 2. [Alpinestars About Us](https://www.alpinestars.com/pages/about-us) 3. [Alpinestars LinkedIn Profile](https://linkedin.com/company/alpinestars) 4. [Built In Alpinestars Profile](https://builtin.com/company/alpinestars) ## Other roles at Alpinestars - [Videographer/Editor – Motorcycling](https://feeny.ai/job/videographer-editor-motorcycling-alpinestars-torrance-4s6znf9zzzf8) — Torrance, CA - [Field Sales Manager](https://feeny.ai/job/field-sales-manager-alpinestars-torrance-zfa0npn8e0ed) — Torrance, CA - [Helmet Category Manager - Sales](https://feeny.ai/job/helmet-category-manager-sales-alpinestars-torrance-8rfs6crfacev) — Torrance, CA - [Digital Community Specialist](https://feeny.ai/job/digital-community-specialist-alpinestars-torrance-zgt8h4xs7as8) — Torrance, CA - [Junior Graphic Designer](https://feeny.ai/job/junior-graphic-designer-alpinestars-torrance-rdz1z4r84ds2) — Torrance, CA - [Returns Coordinator](https://feeny.ai/job/returns-coordinator-alpinestars-torrance-6171tdf8zypy) — Torrance, CA - [Senior Graphic Designer](https://feeny.ai/job/senior-graphic-designer-alpinestars-torrance-sgahjdzcyq8w) — Torrance, CA - [Videographer/Editor – Motocross Division](https://feeny.ai/job/videographer-editor-motocross-division-alpinestars-torrance-esc2tk2tf2rb) — Torrance, CA