--- title: 'Customer Service Associate at Fresh Prints' canonical: 'https://feeny.ai/job/customer-service-associate-fresh-prints-philippines-kbjpn4ntbgyk' type: 'job' last_seen: '2026-09-14' --- # Customer Service Associate at Fresh Prints - **Company:** Fresh Prints - **Location:** Philippines - **Work type:** remote - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.greenhouse.io/freshprints/jobs/6186251004 ## Job description Support a multi-million dollar business' supply-chain & logistics team Fresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools. The Customer Experience Associate (what we call the role internally) is responsible for providing timely, accurate, and professional support to customers across multiple communication channels like email, text, chat, and call. This role focuses on resolving incoming client inquiries efficiently while maintaining high-quality service standards and contributing to a positive overall customer experience. Performance Expectations A successful associate will: - Consistently meet productivity and quality benchmarks - Demonstrate strong attention to detail in documentation and communication - Apply feedback to reduce repeat errors - Show ownership of tickets from start to resolution - Prioritize customer-first decision-making - Maintain reliability and accountability during assigned shifts ## Key Responsibilities - Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner - Resolve customer issues accurately while adhering to company policies and service standards - Maintain detailed and accurate documentation in tickets and internal systems - Ensure proper ownership of customer conversations, including follow-ups and handoffs - Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift) - Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs - Maintain professionalism and brand standards in all client-facing communication - Contribute to process improvements by identifying recurring issues or inefficiencies Eligibility and Qualifications - At least 1.5 years of experience in customer support, client services, or a similar customer-facing role - Comfortable working in a fast-paced, metrics-driven environment - Strong written communication skills with the ability to maintain a professional brand voice ## Skills and Competencies - Strong written and verbal communication skills - Attention to detail and organizational ability - Problem-solving and critical thinking skills - Ability to manage multiple conversations simultaneously - Basic data and system navigation skills (CRM, ticketing systems, spreadsheets) - Ability to work independently while knowing when to escalate Job Location: Work From Home / Remote Working Hours (after training period): 5:00 AM to 2:00 PM Philippine Time, Monday to Friday IMPORTANT NOTE: Training period will take around 1-2 months, with the timings of 9:00 PM - 6:00 AM Philippine Time, Monday to Friday Monthly Salary: Between $550 to $700 base (depending on experience) At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees. Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real. Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply. ## About Fresh Prints ## Company Overview - **One-liner**: Fresh Prints is a custom apparel company that designs and prints merchandise for collegiate organizations, schools, and businesses, operating through a network of student campus managers. - **Entity Type**: Private (bootstrapped, acquired by founders for $16,000) - **Headquarters**: New York, NY, USA (with offices in Manila, Philippines and Hyderabad, India) - **Founded**: 2009 - **Founders**: Originally co-founded by Jason Israel and Sasha Sherman; later acquired and led by Jacob Goodman, Josh Arbit (CEO), and Jolijt Tamanaha (co-owner) ## Core Business - **Primary industry**: Custom apparel / collegiate merchandise - **Target customers**: B2B (Greek organizations, student clubs, university departments, companies) and B2C (through campus managers) - **Mission or purpose statement**: Not publicly stated, but the company emphasizes "living and working with purpose," meritocracy, and investing in individual development. ## Products & Services - **Custom Apparel**: T-shirts, sweatshirts, sweatpants, bottles, hats, and other merchandise – designed and printed for student organizations, Greek societies, corporate clients, and events. (Service-oriented, design + printing) - **In-House Apparel Line**: Launched in 2021, a matching sweat set (sweatshirt and sweatpants) sold directly. (Retail product) - **Campus Manager Program**: A network of student representatives (380+ active) who sell to their campus communities, supported by training, design tools, and order financing. (Sales channel / internship program) ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Revenue reported as $40 million (2022) per Wikipedia; LinkedIn estimates $6.3M (possibly a different calculation). Conflicting reports – both cited. - **Notable Investors/Partners**: Bootstrapped; no external investors. Licensed vendor for Affinity Licensing (Greek organizations) and Collegiate Licensing Company (universities). - **Growth Signals**: - 380+ active campus managers, up from 120 in 2016 and 625 in 2022 (Wikipedia). - 400+ total team members, 928 employees on LinkedIn (including campus managers?). - Expanded into new verticals via "Frontier" division (real estate, luxury travel, jewelry, fintech). - Operating in 486+ schools, 16,566,500+ orders placed. ## Competitive Advantages - **Unique sales model**: A distributed network of college students (Campus Managers) who act as local brand ambassadors – low cost, high-touch, and scalable. - **Meritocracy**: Promotes a culture where "your voice is as loud as the quality of your input, not your title." - **Vertical integration**: In-house design, printing, and logistics across multiple countries. - **Strong brand affinity**: Trusted by major universities (e.g., University of Virginia, University of Florida, University of Pennsylvania). ## Strategic Focus - **Diversification beyond apparel**: The "Frontier" division is building new businesses in travel, real estate, jewelry, banking, and fintech staffing. - **Global expansion**: Operations in the US, India, and Philippines – with remote-first roles across these hubs. - **Talent development**: Heavy investment in internal training and career growth; 99% of campus managers say Fresh Prints helped them get jobs, and 87% say skills developed helped their career grow. ## Why Work Here - **Culture**: Meritocratic, purpose-driven, with a focus on individual development. The company values "ambitious" people who want to "live and work with purpose." - **Remote/Hybrid policy**: Multiple roles are remote (India, Philippines, US), though New York HQ is in Manhattan. Offices in Hyderabad and Manila. - **Perks**: Not detailed, but the company offers scholarships and a strong emphasis on growth and ownership. - **Engineering culture**: Growing tech team (Full Stack Engineer, ML Engineer, etc.) working on internal tools, signal processing, and e-commerce support. ## Sources 1. [freshprints.com](https://www.freshprints.com/about-us) 2. [greenhouse.io](http://job-boards.greenhouse.io/freshprints) 3. [wikipedia.org](https://en.wikipedia.org/wiki/Fresh_Prints) 4. [linkedin.com](https://www.linkedin.com/company/fresh-prints) 5. [apply.freshprints.com](https://apply.freshprints.com/careers-page/) ## Other roles at Fresh Prints - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-fresh-prints-philippines-1z71wp61ppxh) — Philippines - [Account Executive - Sales](https://feeny.ai/job/account-executive-sales-fresh-prints-philippines-mb3p84zffwnv) — Philippines - [Sales Operations Coordinator](https://feeny.ai/job/sales-operations-coordinator-fresh-prints-india-philippines-vzw9an53frbc) — India / Philippines - [Customer Support Associate](https://feeny.ai/job/customer-support-associate-fresh-prints-philippines-a3pxwsxk9185) — Philippines - [Campus Recruiter](https://feeny.ai/job/campus-recruiter-fresh-prints-hyderabad-yqevxxhy4j2f) — Hyderabad, India - [Training Associate](https://feeny.ai/job/training-associate-fresh-prints-hyderabad-qwgvk95mc9t7) — Hyderabad, India - [Catalog & Content Operations Lead](https://feeny.ai/job/catalog-content-operations-lead-fresh-prints-philippines-kndpr9j0m74c) — Philippines - [Operations & Administrative Coordinator](https://feeny.ai/job/operations-administrative-coordinator-fresh-prints-philippines-y3rs6yqnr5jk) — Philippines - [Executive Assistant](https://feeny.ai/job/executive-assistant-fresh-prints-india-philippines-d6t2m9ne93qy) — India / Philippines - [HR Associate (Full Time, Remote)](https://feeny.ai/job/hr-associate-full-time-remote-fresh-prints-india-philippines-8wkcb6vw65tc) — India / Philippines