---
title: 'Customer Service Associate at Hypebeast'
canonical: 'https://feeny.ai/job/customer-service-associate-hypebeast-hong-kong-q2y4xfpcjpw7'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Service Associate at Hypebeast

- **Company:** Hypebeast
- **Location:** Hong Kong
- **Employment:** part-time
- **Work type:** onsite
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/hypebeast/2cdf0c6d-9cae-4ba8-be56-b49b07dd2985

## Job description

HBX is a curated global online and physical commerce business for established and emerging brands across fashion, footwear, accessories, home, and lifestyle. HBX connects cultural discovery with transactions through a considered assortment, online shopping, a Hong Kong store, and its HBX Pro membership program.

We are seeking a part-time Customer Service Associate to join our Customer Service team! This on-site role is responsible for handling customer returns and exchanges - from receiving and inspecting returned items to updating our systems and resolving any issues directly with customers. Accuracy, a keen eye for detail, and a customer-centric mindset are essential. An understanding of how the e-commerce business operates will be beneficial, and the ability to work closely with the wider Customer Service team will be crucial. So if you are a detail-oriented individual with a strong work ethic looking for a flexible part-time opportunity in e-commerce, then we want to meet you!

Responsibilities:

- Receive, unpack, and process incoming customer returns and exchanges in a timely and organised manner.
- Inspect returned items thoroughly for condition, completeness, and eligibility against company return policies.
- Accurately update internal systems and records to reflect the status of each return and exchange, ensuring data integrity for cross-team awareness.
- Proactively communicate with customers to resolve any issues arising from returns or exchanges (e.g. missing items, condition discrepancies, damaged goods) with a high level of professionalism.
- Liaise closely with other members of the Customer Service team to ensure cases are handled consistently and efficiently.
- Maintain a high level of service awareness and attention to detail at all times.
- Support the reporting manager with ad-hoc tasks and duties.

Requirements:

- High Diploma, or Associate Degree holder.
- Experience in customer service, returns/logistics, or related fields is highly preferred. Experience in the e-commerce industry will be a plus.
- Fluent in Chinese and English for both spoken and written communication.
- Strong attention to detail with the ability to inspect and assess product condition accurately.
- Experience with order management tools is preferred.
- Good interpersonal and communication skills, with the ability to handle customer concerns tactfully.
- Possess a proactive solutions mindset; organised and methodical with strong time management skills.
- Comfortable with hands-on processing tasks, including unpacking and handling merchandise.
- Proficient in basic administrative office suite software, e.g. MS Office, Google Drive.
- Available to work on-site on scheduled weekdays, including during peak/busy periods.

## About Hypebeast

## Company Overview
- **One-liner**: Hypebeast is a leading global platform for contemporary culture and lifestyle, operating editorially-driven media, a creative agency, and an e-commerce destination.
- **Entity Type**: Public (Hong Kong Stock Exchange: 0150.HK)
- **Headquarters**: Tsuen Wan, Hong Kong
- **Founded**: 2005
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Digital Media, Fashion, E-commerce, Creative Agency Services
- **Target customers**: B2B (brands seeking creative agency and media partnerships) and B2C (consumers interested in streetwear, sneakers, art, design, music, and lifestyle)
- **Mission or purpose**: To share the most authentic aspect of culture around the globe and drive culture forward.

## Products & Services
- **[Hypemedia](https://hypebeast.com/about)**: Umbrella of online editorial and social media platforms (including Hypebeast, Hypebae, Hypegolf) delivering trendsetting content and connecting creators with audiences.
- **[Hypemaker](https://hypebeast.com/about)**: Global, award-winning full-service creative agency providing insights, creative production, content, and experiences for brands.
- **[HBX](https://hypebeast.com/about)**: Global e-commerce platform and retail destination for menswear, womenswear, and lifestyle goods, shipping to over 80 markets with a physical retail store in Hong Kong.
- **[Hyperoom](https://hypebeast.com/about)**: Platform offering strategic brand building, distribution, and merchandising services for fashion brands seeking global presence.
- **[Hypebeans](https://hypebeast.com/about)**: Coffee shop concept serving high-quality brews in a space designed for community and conversation.

## Market Standing
- **Valuation/Market Cap**: USD $449.9 million (as of October 29, 2024) [linkedin.com](https://linkedin.com/company/hypebeast)
- **Key Metric**: Annual Revenue of USD $666.5 million (latest available) [linkedin.com](https://linkedin.com/company/hypebeast)
- **Notable Investors/Partners**: Not publicly disclosed in available sources; parent company is Iron Spark I Inc. [linkedin.com](https://linkedin.com/company/hypebeast)
- **Growth Signals**: 
  - Expanded into multiple business lines (agency, e-commerce, distribution, coffee).
  - Operates in 6 countries with 11 offices globally.
  - Acquired The Berrics (skateboarding media) in 2018.
  - Headcount of 326 employees (LinkedIn data) with a yearly decline of 3.6%; another source reports 604 total employees (Built In) – conflicting reports [builtin.com](https://builtin.com/company/hypebeast) [linkedin.com](https://linkedin.com/company/hypebeast)

## Competitive Advantages
- **Editorially-driven commerce**: Combines authentic cultural journalism with a curated e-commerce platform, creating a trusted voice that directly drives sales.
- **Multi-division ecosystem**: Media, creative agency, retail, distribution, and coffee – allowing cross-pollination of audiences and services.
- **Global reach**: Strong presence in North America, Asia Pacific, Europe with localized content and partnerships.
- **Long-standing brand authority**: Founded in 2005, Hypebeast is one of the most recognized names in streetwear and contemporary culture.

## Strategic Focus
- **Expanding global footprint**: Opening offices in key markets (US, UK, Japan, Korea, China) and hiring for brand partnerships roles across regions.
- **Deepening commerce and content integration**: Leveraging HBX and Hypemedia to create seamless shopping experiences from editorial.
- **Agency growth**: Hypemaker continues to win brand partnerships, serving as a full-service creative partner.
- **Diversification**: New ventures like Hypebeans coffee shops and Hyperoom distribution services to capture adjacent lifestyle markets.

## Why Work Here
- **Culture**: A hybrid work model (flexible on-site/remote) with offices in Hong Kong, New York, Los Angeles, London, Seoul, Tokyo, and more.
- **Perks**: Employee discounts, generous parental leave, health insurance, generous PTO, and a remote work program [builtin.com](https://builtin.com/company/hypebeast).
- **Engineering & Tech**: Uses PHP and JavaScript; open roles include Software Engineer, Creative Producer, and Brand Director.
- **Talent Community**: Alumni often go to major brands like Nike, Complex NTWRK, Highsnobiety, Vogue, and Condé Nast – indicating a strong network and career mobility [linkedin.com](https://linkedin.com/company/hypebeast).

## Sources
1. [hypebeast.com/about](https://hypebeast.com/about)
2. [jobs.lever.co/hypebeast](https://jobs.lever.co/hypebeast)
3. [builtin.com/company/hypebeast](https://builtin.com/company/hypebeast)
4. [linkedin.com/company/hypebeast](https://linkedin.com/company/hypebeast)
5. [cbinsights.com/company/hypebeast](https://www.cbinsights.com/company/hypebeast)

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