--- title: 'Customer Service Associate at Lalamove' canonical: 'https://feeny.ai/job/customer-service-associate-lalamove-paranaque-ktxqm7gfv248' type: 'job' last_seen: '2026-09-13' --- # Customer Service Associate at Lalamove - **Company:** Lalamove - **Location:** Parañaque, Philippines - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.lever.co/lalamove/b34f7b6f-c0de-4b00-af87-2daca6f34b97 ## Job description Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. About the job: This Customer Service Associate role is one of the most important positions in our company as you have the most touch points with our customers and drivers. You’re expected to answer every call and be our Lalamove ambassador. Our customers and drivers’ excellent experience solely depends on you. This role will require you to be comfortable with answering the customer’s and driver’s queries with an open and patient mind. It is important that you provide excellent customer service in a timely manner. What You'll Do: - Assisting of customer orders, reassigning of transaction, modification etc. for fulfillment rate purposes. - Handle and resolve complaints both for drivers and users in a thoughtful and professional manner. - Submit tickets for escalated concerns such as damaged/missing items, undelivered orders etc. - Performs other duties that may be assigned by management from time to time. What We Seek: - Someone with a passion for helping others by providing excellent customer service - A committed customer service representative who is amenable to working on the assigned shifts What You'll Need: - Has experience in handling voice and chat channels. - For chats experience, agents should have handled multiple concurrencies assisting customers - Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange (PITX) ## About Lalamove ## Company Overview - **One-liner**: Lalamove is an on-demand delivery technology platform that connects individuals, small businesses, and corporations with a diverse fleet of professional drivers for fast and reliable same-day deliveries across 17 markets. - **Entity Type**: Private (Unicorn, Series F funded) - **Headquarters**: Hong Kong - **Founded**: 2013 - **Founders**: Chow Shing-Yuk (founder), John H.K. Tang (co-founder) ## Core Business - **Primary industries**: On-demand logistics / last-mile delivery, software development (delivery technology) - **Target customers**: Individuals (B2C), small-and-medium businesses (SMB), and large enterprises (B2B) - **Mission**: To empower local communities by making deliveries fast, simple, and affordable ## Products & Services - **On-Demand Delivery Platform (App & Web)**: Mobile-first service that enables users to book deliveries from a fleet of vehicles (motorcycles, sedans, vans, trucks up to 12,000 kg) with real-time GPS tracking and transparent, upfront pricing. - **Business Solutions**: Tailored logistics support for MSMEs and large enterprises, including dedicated account management, pooling options, and API integrations. - **Lalamove Driver App**: Connects driver-partners with delivery and transport requests, providing flexible earning opportunities. ## Market Standing - **Valuation**: Unicorn; total funding raised is approximately $2.476B, with the most recent Series F round (January 2021) led by Hillhouse Investment and HSG at $1.5B (conflicting reports of $1.0B–$1.5B may exist). - **Key Metric**: Annual Revenue of ~$1.04B (2025 estimate); total funding ~$2.48B ([LinkedIn financials](https://linkedin.com/company/lalamove)). - **Notable Investors/Partners**: Hillhouse Investment, HSG, Shunwei Capital, MindWorks Capital, Crystal Stream Capital, and others across 8 funding rounds. - **Growth Signals**: 1,562 employees (+33.8% YoY), presence in 400 cities across 17 markets (Asia, Latin America, EMEA), strong headcount growth driven by expansion into new geographies like Bangladesh, UAE, Saudi Arabia. ## Competitive Advantages - **Scale & Network Effects**: Operating in 17 markets with a large base of driver-partners and users creates a strong moat in local last-mile delivery. - **Technology Platform**: Proprietary matching algorithm, real-time tracking, and dynamic pricing provide efficiency and reliability. - **Asset-Light Model**: No ownership of fleet—works with professional driver-partners, reducing capital expenditure and enabling rapid scaling. - **Multi-Vehicle Fleet**: Covers small parcels (motorcycles) to heavy freight (trucks), serving a wide range of customer needs. ## Strategic Focus - **Geographic Expansion**: Continued growth in Latin America (Brazil, Mexico) and EMEA (UAE, Saudi Arabia), as well as deepening presence in existing Asian markets. - **Tech & AI Innovation**: Hiring for AI roles (e.g., Senior AI Engineer focusing on OCR/VLM) and investing in Business Intelligence, suggesting a push toward automation and data-driven operations. - **Talent Development**: Launch of Global Trainee Program and Tech Graduate Program to build senior leadership and engineering talent pipelines. ## Why Work Here - **Culture**: Described as fast-paced, dynamic, and challenging—employees work in a “startup unicorn” environment with meaningful impact on local communities. - **Work Policy**: Mixed; roles are often listed as on-site (e.g., Hong Kong, Mexico City) with some regional or hybrid positions. - **Growth Opportunities**: Structured graduate programs (Global Trainee, Tech Graduate) and clear career progression across departments (Operations, Sales, Tech, Marketing). - **Perks**: Not explicitly listed, but the company emphasizes “endless opportunities to learn, advance, and grow” and a culture of overcoming challenges as a team. - **Employer Rating**: 3.5/5 on LinkedIn (based on 954 reviews), with strengths in mission-driven work but room for improvement in career development (2.8/5). ## Sources 1. [Lalamove Career Page](https://www.lalamove.com/careers) 2. [LinkedIn Company Profile](https://linkedin.com/company/lalamove) 3. [CB Insights Company Profile](https://www.cbinsights.com/company/lalamove) 4. [Lalamove Philippines About Page](https://www.lalamove.com/en-ph/about-lalamove) 5. [Lalamove Job Board (Lever)](https://jobs.lever.co/lalamove) ## Other roles at Lalamove - [People Operations Associate](https://feeny.ai/job/people-operations-associate-lalamove-ho-chi-minh-city-2y63dfd4wseg) — Ho Chi Minh City, Vietnam - [Driver Operations Associate (Visayas and Mindanao Expansion)](https://feeny.ai/job/driver-operations-associate-visayas-and-mindanao-expansion-lalamove-visayas-and-h8q45z9xxc6e) — Visayas and Mindanao, Philippines - [Fleet Associate](https://feeny.ai/job/fleet-associate-lalamove-paranaque-4vd95akq5dav) — Parañaque, Philippines - [Accountant](https://feeny.ai/job/accountant-lalamove-singapore-asdwy2jam0nw) — Singapore - [Digital Marketing Associate](https://feeny.ai/job/digital-marketing-associate-lalamove-paranaque-g7jtvs4r235w) — Parañaque, Philippines - [Senior Data Analyst, Driver Operations](https://feeny.ai/job/senior-data-analyst-driver-operations-lalamove-hong-kong-nmgg1v3wn4ab) — Hong Kong, China - [Sales Executive](https://feeny.ai/job/sales-executive-lalamove-paranaque-54q4dgj8tk43) — Parañaque, Philippines - [Project Coordinator (Hourly Rated)](https://feeny.ai/job/project-coordinator-hourly-rated-lalamove-singapore-20mqaj9bqcfe) — Singapore - [Customer Service Associate](https://feeny.ai/job/customer-service-associate-lalamove-kuala-lumpur-xvgctatbjnwy) — Kuala Lumpur, Malaysia - [Executivo de Vendas Inbound](https://feeny.ai/job/executivo-de-vendas-inbound-lalamove-sao-paulo-j98ckdptwrg5) — São Paulo, Brazil