---
title: 'Customer Service Associate at Lalamove'
canonical: 'https://feeny.ai/job/customer-service-associate-lalamove-tokyo-3a3egak6dm5a'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Service Associate at Lalamove

- **Company:** Lalamove
- **Location:** Tokyo, Japan
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/lalamove/be94e29b-907b-4078-a752-7e34c4e98bad

## Job description

2013年に香港で創業したLalamove（ララムーブ）は、テクノロジーによって物流のあり方を変革するオンデマンド配送プラットフォームです。「配送を速く、手頃な価格にすることで、地域コミュニティを元気にする」というミッションのもと、アジア、中南米、ヨーロッパ、中東の各市場で事業を展開するグローバル・ユニコーン企業です。人・車両・貨物をシームレスにつなぎ、都市のインフラを支えています。

カスタマーサービスアソシエイト として、当社の製品・サービスに関するお客様からのお問い合わせやクレーム対応を担当していただきます。状況に応じて臨機応変に考え、効果的に問題を解決し、チームの一員として貢献できる力が活躍の鍵となります。本ポジションでは、プラットフォーム上のビジネスクライアントの成長を支えることで、市場に目に見える形でインパクトを与える貴重な機会を得られます。

仕事内容

- ライブチャット、電話、メールを通じた、法人のお客様、個人のお客様、パートナードライバーへの世界水準のカスタマーサービス提供

- お客様の懸念事項の調査および解決

- お問い合わせへの迅速な対応と案内（初回対応での解決 / ファーストコンタクト・レゾリューションの実現）

- ドライバーオペレーション、セールス、ファイナンスなど各チームとの日常的な連携

- お問い合わせ、ご意見、クレーム内容の正確な記録・管理

- 適切な方法やツールを用いた、ユーザーおよびドライバーからの質問への先回りした分かりやすく効率的なサポート

応募資格

- カスタマーサービス、コンタクトセンター、またはBPOでの1年以上の実務経験

- ネイティブレベルの日本語力（読み・書き・会話）

- ビジネスレベルの英語力（読み・書き・会話）

- 前向きでお客様志向のマインドと、高いコミュニケーション能力

- 目標達成志向で適応力があり、スピード感のある環境でマルチタスクをこなしながら効果的に問題を解決できる能力

- 週末・祝日を含むシフト制勤務に柔軟に対応できる方

- PC基本スキル（Google Workspace〔ドキュメント、スプレッドシートなど〕やインスタントメッセージツールの利用経験）

Lalamoveで働く魅力

- グローバルな文化: グローバルなテック企業のエネルギーと、日本国内のスタートアップならではのスピード感・集中力を併せ持つ環境

- インパクト: 単にチケット（問い合わせ）を処理するだけでなく、日本の「物流・移動」のあり方を自ら形作っていく手応え

- 成長の機会: 日本国内での事業拡大に伴う、多様なキャリアアップの機会

Lalamoveはオープンでダイナミックな文化を大切にしています。物流業界に新しい風を吹き込みませんか？ぜひご応募いただき、#OneLalamove の一員として私たちと一緒に働きましょう！

## About Lalamove

## Company Overview
- **One-liner**: Lalamove is an on-demand delivery technology platform that connects individuals, small businesses, and corporations with a diverse fleet of professional drivers for fast and reliable same-day deliveries across 17 markets.
- **Entity Type**: Private (Unicorn, Series F funded)
- **Headquarters**: Hong Kong
- **Founded**: 2013
- **Founders**: Chow Shing-Yuk (founder), John H.K. Tang (co-founder)

## Core Business
- **Primary industries**: On-demand logistics / last-mile delivery, software development (delivery technology)
- **Target customers**: Individuals (B2C), small-and-medium businesses (SMB), and large enterprises (B2B)
- **Mission**: To empower local communities by making deliveries fast, simple, and affordable

## Products & Services
- **On-Demand Delivery Platform (App & Web)**: Mobile-first service that enables users to book deliveries from a fleet of vehicles (motorcycles, sedans, vans, trucks up to 12,000 kg) with real-time GPS tracking and transparent, upfront pricing.
- **Business Solutions**: Tailored logistics support for MSMEs and large enterprises, including dedicated account management, pooling options, and API integrations.
- **Lalamove Driver App**: Connects driver-partners with delivery and transport requests, providing flexible earning opportunities.

## Market Standing
- **Valuation**: Unicorn; total funding raised is approximately $2.476B, with the most recent Series F round (January 2021) led by Hillhouse Investment and HSG at $1.5B (conflicting reports of $1.0B–$1.5B may exist).
- **Key Metric**: Annual Revenue of ~$1.04B (2025 estimate); total funding ~$2.48B ([LinkedIn financials](https://linkedin.com/company/lalamove)).
- **Notable Investors/Partners**: Hillhouse Investment, HSG, Shunwei Capital, MindWorks Capital, Crystal Stream Capital, and others across 8 funding rounds.
- **Growth Signals**: 1,562 employees (+33.8% YoY), presence in 400 cities across 17 markets (Asia, Latin America, EMEA), strong headcount growth driven by expansion into new geographies like Bangladesh, UAE, Saudi Arabia.

## Competitive Advantages
- **Scale & Network Effects**: Operating in 17 markets with a large base of driver-partners and users creates a strong moat in local last-mile delivery.
- **Technology Platform**: Proprietary matching algorithm, real-time tracking, and dynamic pricing provide efficiency and reliability.
- **Asset-Light Model**: No ownership of fleet—works with professional driver-partners, reducing capital expenditure and enabling rapid scaling.
- **Multi-Vehicle Fleet**: Covers small parcels (motorcycles) to heavy freight (trucks), serving a wide range of customer needs.

## Strategic Focus
- **Geographic Expansion**: Continued growth in Latin America (Brazil, Mexico) and EMEA (UAE, Saudi Arabia), as well as deepening presence in existing Asian markets.
- **Tech & AI Innovation**: Hiring for AI roles (e.g., Senior AI Engineer focusing on OCR/VLM) and investing in Business Intelligence, suggesting a push toward automation and data-driven operations.
- **Talent Development**: Launch of Global Trainee Program and Tech Graduate Program to build senior leadership and engineering talent pipelines.

## Why Work Here
- **Culture**: Described as fast-paced, dynamic, and challenging—employees work in a “startup unicorn” environment with meaningful impact on local communities.
- **Work Policy**: Mixed; roles are often listed as on-site (e.g., Hong Kong, Mexico City) with some regional or hybrid positions.
- **Growth Opportunities**: Structured graduate programs (Global Trainee, Tech Graduate) and clear career progression across departments (Operations, Sales, Tech, Marketing).
- **Perks**: Not explicitly listed, but the company emphasizes “endless opportunities to learn, advance, and grow” and a culture of overcoming challenges as a team.
- **Employer Rating**: 3.5/5 on LinkedIn (based on 954 reviews), with strengths in mission-driven work but room for improvement in career development (2.8/5).

## Sources
1. [Lalamove Career Page](https://www.lalamove.com/careers)
2. [LinkedIn Company Profile](https://linkedin.com/company/lalamove)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/lalamove)
4. [Lalamove Philippines About Page](https://www.lalamove.com/en-ph/about-lalamove)
5. [Lalamove Job Board (Lever)](https://jobs.lever.co/lalamove)

## Other roles at Lalamove

- [Satış Temsilcisi](https://feeny.ai/job/sat-s-temsilcisi-lalamove-istanbul-kjsz4ykyegg4) — Istanbul, Turkey
- [Driver Operations Associate - UAE (2W/4W)](https://feeny.ai/job/driver-operations-associate-uae-2w-4w-lalamove-dubai-6bb5bt0qb0t0) — Dubai, United Arab Emirates
- [Public Affairs Associate](https://feeny.ai/job/public-affairs-associate-lalamove-kuala-lumpur-ygtb3zv3ybd6) — Kuala Lumpur, Malaysia
- [Marketing coordinator (Temporary position)](https://feeny.ai/job/marketing-coordinator-temporary-position-lalamove-mexico-city-vbx85j8mevx9) — Mexico City, Mexico
- [Account Executive](https://feeny.ai/job/account-executive-lalamove-jakarta-2zk0ggt8r0yr) — Jakarta, Indonesia
- [Brand Ambassador (Part Time)](https://feeny.ai/job/brand-ambassador-part-time-lalamove-singapore-w00fd1wyrc71) — Singapore
- [Account Management Associate](https://feeny.ai/job/account-management-associate-lalamove-ho-chi-minh-city-dvtaa8za64vj) — Ho Chi Minh City, Vietnam
- [Driver Operations Associate (Driver Management)](https://feeny.ai/job/driver-operations-associate-driver-management-lalamove-surabaya-x368n3h0et97) — Surabaya, Indonesia
- [Analista de Qualidade](https://feeny.ai/job/analista-de-qualidade-lalamove-sao-paulo-hhmmq8tsp6hp) — São Paulo, Brazil
- [Graphic Designer](https://feeny.ai/job/graphic-designer-lalamove-tokyo-4tcnm3r2xmr7) — Tokyo, Japan