--- title: 'Customer Service Associate at Lalamove' canonical: 'https://feeny.ai/job/customer-service-associate-lalamove-tokyo-twesnpbj5jad' type: 'job' last_seen: '2026-10-18' --- # Customer Service Associate at Lalamove - **Company:** Lalamove - **Location:** Tokyo, Japan - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-08 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.lever.co/lalamove/b8e7d125-e687-4c8b-86d6-aaf32abd15c5 ## Job description Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform that redefines logistics through technology. Driven by our mission to "empower local communities by making delivery fast and affordable," we are a global unicorn operating across markets in Asia, Latin America, Europe, and the Middle East. We seamlessly connect people, vehicles, and freight to support city infrastructure. As a Customer Service Associate, you will assist customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and work as part of a team will be essential to your success. This role offers a unique opportunity to have a measurable impact on our market by supporting the growth of business clients on our platform. ## What you’ll do - Provide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email - Investigate and resolve customer concerns. - Respond to inquiries, guide customers, and ensure first-contact resolution. - Work regularly with our Driver Operations, Sales, and Finance teams. - Record details of inquiries, comments, and complaints. - Support users and drivers by answering their questions proactively, clearly, and efficiently, using the right methods and tools. ## What you’ll need - 1+ year of experience in customer service, a contact center, or BPO. - Native-level written and verbal communication skills in Japanese. - Business-level written and verbal communication skills in English. - Positive, customer-oriented mindset with strong communication skills. - Target-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively. - Willingness to work flexible shift schedules, including weekends and public holidays. - Computer literacy, including familiarity with Google Workspace (e.g., Docs, Sheets) and instant messaging tools. ## Why join Lalamove - Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup. - Impact: You aren't just managing tickets; you are helping shape how Japan moves. - Growth: Opportunities for career advancement as we expand our footprint across Japan. Lalamove fosters an open and dynamic culture. Ready to bring fresh energy to the logistics industry? Apply today and join us as part of #OneLalamove! ## About Lalamove ## Company Overview - **One-liner**: Lalamove is an on-demand delivery technology platform that connects individuals, small businesses, and corporations with a diverse fleet of professional drivers for fast and reliable same-day deliveries across 17 markets. - **Entity Type**: Private (Unicorn, Series F funded) - **Headquarters**: Hong Kong - **Founded**: 2013 - **Founders**: Chow Shing-Yuk (founder), John H.K. Tang (co-founder) ## Core Business - **Primary industries**: On-demand logistics / last-mile delivery, software development (delivery technology) - **Target customers**: Individuals (B2C), small-and-medium businesses (SMB), and large enterprises (B2B) - **Mission**: To empower local communities by making deliveries fast, simple, and affordable ## Products & Services - **On-Demand Delivery Platform (App & Web)**: Mobile-first service that enables users to book deliveries from a fleet of vehicles (motorcycles, sedans, vans, trucks up to 12,000 kg) with real-time GPS tracking and transparent, upfront pricing. - **Business Solutions**: Tailored logistics support for MSMEs and large enterprises, including dedicated account management, pooling options, and API integrations. - **Lalamove Driver App**: Connects driver-partners with delivery and transport requests, providing flexible earning opportunities. ## Market Standing - **Valuation**: Unicorn; total funding raised is approximately $2.476B, with the most recent Series F round (January 2021) led by Hillhouse Investment and HSG at $1.5B (conflicting reports of $1.0B–$1.5B may exist). - **Key Metric**: Annual Revenue of ~$1.04B (2025 estimate); total funding ~$2.48B ([LinkedIn financials](https://linkedin.com/company/lalamove)). - **Notable Investors/Partners**: Hillhouse Investment, HSG, Shunwei Capital, MindWorks Capital, Crystal Stream Capital, and others across 8 funding rounds. - **Growth Signals**: 1,562 employees (+33.8% YoY), presence in 400 cities across 17 markets (Asia, Latin America, EMEA), strong headcount growth driven by expansion into new geographies like Bangladesh, UAE, Saudi Arabia. ## Competitive Advantages - **Scale & Network Effects**: Operating in 17 markets with a large base of driver-partners and users creates a strong moat in local last-mile delivery. - **Technology Platform**: Proprietary matching algorithm, real-time tracking, and dynamic pricing provide efficiency and reliability. - **Asset-Light Model**: No ownership of fleet—works with professional driver-partners, reducing capital expenditure and enabling rapid scaling. - **Multi-Vehicle Fleet**: Covers small parcels (motorcycles) to heavy freight (trucks), serving a wide range of customer needs. ## Strategic Focus - **Geographic Expansion**: Continued growth in Latin America (Brazil, Mexico) and EMEA (UAE, Saudi Arabia), as well as deepening presence in existing Asian markets. - **Tech & AI Innovation**: Hiring for AI roles (e.g., Senior AI Engineer focusing on OCR/VLM) and investing in Business Intelligence, suggesting a push toward automation and data-driven operations. - **Talent Development**: Launch of Global Trainee Program and Tech Graduate Program to build senior leadership and engineering talent pipelines. ## Why Work Here - **Culture**: Described as fast-paced, dynamic, and challenging—employees work in a “startup unicorn” environment with meaningful impact on local communities. - **Work Policy**: Mixed; roles are often listed as on-site (e.g., Hong Kong, Mexico City) with some regional or hybrid positions. - **Growth Opportunities**: Structured graduate programs (Global Trainee, Tech Graduate) and clear career progression across departments (Operations, Sales, Tech, Marketing). - **Perks**: Not explicitly listed, but the company emphasizes “endless opportunities to learn, advance, and grow” and a culture of overcoming challenges as a team. - **Employer Rating**: 3.5/5 on LinkedIn (based on 954 reviews), with strengths in mission-driven work but room for improvement in career development (2.8/5). ## Sources 1. [Lalamove Career Page](https://www.lalamove.com/careers) 2. [LinkedIn Company Profile](https://linkedin.com/company/lalamove) 3. [CB Insights Company Profile](https://www.cbinsights.com/company/lalamove) 4. [Lalamove Philippines About Page](https://www.lalamove.com/en-ph/about-lalamove) 5. [Lalamove Job Board (Lever)](https://jobs.lever.co/lalamove) ## Other roles at Lalamove - [Satış Temsilcisi](https://feeny.ai/job/sat-s-temsilcisi-lalamove-istanbul-kjsz4ykyegg4) — Istanbul, Turkey - [Driver Operations Associate - UAE (2W/4W)](https://feeny.ai/job/driver-operations-associate-uae-2w-4w-lalamove-dubai-6bb5bt0qb0t0) — Dubai, United Arab Emirates - [Public Affairs Associate](https://feeny.ai/job/public-affairs-associate-lalamove-kuala-lumpur-ygtb3zv3ybd6) — Kuala Lumpur, Malaysia - [Marketing coordinator (Temporary position)](https://feeny.ai/job/marketing-coordinator-temporary-position-lalamove-mexico-city-vbx85j8mevx9) — Mexico City, Mexico - [Account Executive](https://feeny.ai/job/account-executive-lalamove-jakarta-2zk0ggt8r0yr) — Jakarta, Indonesia - [Brand Ambassador (Part Time)](https://feeny.ai/job/brand-ambassador-part-time-lalamove-singapore-w00fd1wyrc71) — Singapore - [Account Management Associate](https://feeny.ai/job/account-management-associate-lalamove-ho-chi-minh-city-dvtaa8za64vj) — Ho Chi Minh City, Vietnam - [Driver Operations Associate (Driver Management)](https://feeny.ai/job/driver-operations-associate-driver-management-lalamove-surabaya-x368n3h0et97) — Surabaya, Indonesia - [Analista de Qualidade](https://feeny.ai/job/analista-de-qualidade-lalamove-sao-paulo-hhmmq8tsp6hp) — São Paulo, Brazil - [Graphic Designer](https://feeny.ai/job/graphic-designer-lalamove-tokyo-4tcnm3r2xmr7) — Tokyo, Japan