---
title: 'Customer Service Associate at Proconex'
canonical: 'https://feeny.ai/job/customer-service-associate-proconex-royersford-akym9x57vp7q'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Service Associate at Proconex

- **Company:** Proconex
- **Location:** Royersford, PA
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/proconex/jobs/6218641004

## Job description

Proconex is the exclusive [Emerson Impact Partner](https://www.proconexdirect.com/getmedia/0d6e7f34-2397-4d62-bb73-3cda6e3c6a43/BROCHURE_Emerson-Impact-Partners-Network.pdf) for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

Job Overview

The Customer Service Associate serves as the primary point of contact for customers, visitors, vendors, and internal stakeholders. This role is responsible for delivering responsive customer support, coordinating communication across departments, managing service requests, and supporting sales and business operations throughout the order lifecycle. The Customer Service Associate plays a key role in ensuring accurate information flow, timely issue resolution, effective project coordination, and a positive customer experience while supporting operational efficiency and on-time delivery.

## Key Responsibilities

Customer Support & Communication

- Serve as the primary point of contact for incoming customer calls, visitors, and general inquiries.
- Answer and route phone calls while accurately collecting and recording call information.
- Respond to customer inquiries, concerns, order status requests, and invoicing questions.
- Resolve customer issues and complaints in a timely manner and ensure appropriate follow-up.
- Identify recurring customer concerns and escalate issues when appropriate.
- Maintain positive and professional communication with customers and internal teams.

Sales & Order Support

- Support sales operations and outside sales teams with administrative and customer service activities.
- Assist with customer satisfaction and on-time delivery throughout the sales and order lifecycle.
- Coordinate customer return and cancellation requests.
- Expedite critical orders to meet customer deadlines.
- Work cross-functionally to ensure accurate communication and efficient order execution.

Project Coordination & Document Control

- Provide project coordination support for quotations and customer orders.
- Request, track, and maintain documentation from customers, vendors, and other external parties.
- Coordinate deliveries and related logistics activities.
- Maintain accurate records and documentation throughout the order and project lifecycle.

Ticket & System Management

- Review, update, and close customer and employee tickets within the digital ticketing system.
- Ensure ticket information is complete, accurate, and properly documented.
- Utilize CRM, ERP, and other business systems to support customer and operational requirements.

Vendor & Visitor Relations

- Interface with vendors, principals, shipping companies, and customers through phone, email, and other communication channels.
- Greet visitors at the front desk and coordinate communication with internal contacts.
- Support positive working relationships with internal and external stakeholders.

## Basic Qualifications

- High school diploma required.
- 2+ years of experience in customer service, sales support, order fulfillment, or a related role.
- 2+ years of experience supporting customers in a fast-paced business environment.
- 2+ years of experience using Microsoft Office applications.
- 2+ years of experience working with CRM, ERP, ticketing, or similar business systems.

## Preferred Qualifications

- Associate's or Bachelor’s Degree
- Experience supporting sales operations, quotation activities, order processing, or project coordination.
- Experience working in an industrial, manufacturing, distribution, or technical products environment.
- Experience coordinating with customers, suppliers, and logistics partners to support order execution and customer satisfaction.

Physical Requirements

- Ability to lift up to 25 pounds.

Safety Requirements

- Ability to comply with all company and customer safety policies and procedures.

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net.  Any other domains are impersonations and should be ignored.

Candidates must be legally eligible to work in the United States without company sponsorship.  Also, we are not interested in working on a corp-to-corp basis with other companies at this time.

Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.

## About Proconex

## Company Overview
- **One-liner**: Proconex is a full-service industrial automation and process control solutions provider, serving as the exclusive Emerson Impact Partner for the Mid-Atlantic region.
- **Entity Type**: Private (Bootstrapped/Privately Held)
- **Headquarters**: Exton, Pennsylvania, USA
- **Founded**: 1948
- **Founders**: Not publicly available

## Core Business
- **Primary Industries**: Industrial automation, process control systems, valve and control device distribution, lifecycle services, and engineering integration.
- **Target Customers**: B2B, primarily serving critical industries including chemical, data center, food and beverage, life sciences, metal and glass, oil and gas, power and energy, pulp and paper, refining and upgrading, and water/wastewater.
- **Mission or Purpose Statement**: Helping customers achieve safer, smarter, and more profitable operations through deep expertise and a safety-first culture [proconexdirect.com](https://www.proconexdirect.com/about-us/).

## Products & Services
- **Automation & Control Systems**: Design, programming, and commissioning of advanced DCS/PLC platforms; system integration for continuous, batch, and safety automation.
- **Valves & Control Devices**: Stock, delivery, and field repair of control, isolation, and safety relief valves from any manufacturer.
- **Lifecycle Services**: Factory-certified service, calibration, repair, and optimization of control valves and devices; asset reliability solutions.
- **Application Engineering**: Custom engineering to optimize manufacturing processes using new and existing technologies.
- **Digital Solutions**: SCADA systems, wireless networks, asset management, and enterprise data integration.
- **Family of Companies**: Includes Atlantic Valve Services, Valspec, Valpro, and Linque, extending reach into specialized valve, validation, and industrial software expertise [proconexdirect.com](https://www.proconexdirect.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Estimated $200 million enterprise; revenue has grown 162% under current CFO leadership [proconexdirect.com](https://www.proconexdirect.com/about-us/leadership/).
- **Notable Investors/Partners**: Emerson Electric (exclusive Impact Partner for Mid-Atlantic region); serves a broad portfolio of brands for valves, actuators, regulators, and process instrumentation.
- **Growth Signals**:
  - Headcount grew from 70 to 400+ employees under President John Otte's leadership.
  - Customer orders effectively doubled during the same period.
  - Recognized as a Philadelphia Inquirer Top Workplace in 2025.
  - Expanded service execution capabilities, created Valpro, and established the AVS Joint Venture.

## Competitive Advantages
- **Exclusive Emerson Partnership**: As an Emerson Impact Partner, Proconex provides access to world-class automation technologies and a broad spectrum of Emerson products, combined with in-house engineering and custom support programs.
- **Deep Regional Expertise**: Three strategically located offices covering Eastern Pennsylvania, southern New Jersey, Delaware, Maryland, and northern Virginia, with a 300+ strong team and a safety-first culture.
- **Comprehensive Service Portfolio**: Full integration of automation, valves, lifecycle services, and digital solutions—offering a single-source solution for complex industrial needs.
- **Long-Standing Reputation**: Founded in 1948, with over 75 years of industry experience and deep relationships across critical industries.

## Strategic Focus
- **Current Priorities**: Expanding service execution capabilities, developing specialized subsidiaries (Valpro, AVS), and aligning with Emerson's digital transformation initiatives.
- **Growth Direction**: Continuing to scale headcount and revenue while maintaining a safety-first, customer-centric culture; investing in business analytics and enterprise system upgrades (IFS).
- **Innovation**: Focus on advanced digital solutions, SCADA systems, and wireless networks to help customers achieve smarter, more profitable operations.

## Why Work Here
- **Culture Highlights**: Recognized as a Philadelphia Inquirer Top Workplace in 2025; emphasizes collaboration, integrity, customer focus, and a "fun follows results" atmosphere [proconexdirect.com](https://www.proconexdirect.com/about-us/careers/).
- **Remote/Hybrid/Office Policy**: Not explicitly stated; roles likely require on-site presence for field service, engineering, and project management positions, with potential for office-based work at three regional locations.
- **Notable Perks**: Premium medical, 401(k) with company match, profit sharing, tuition reimbursement, paid vacation, life insurance, and other unique incentives [proconexdirect.com](https://www.proconexdirect.com/about-us/careers/).
- **Engineering Culture**: Immediate hands-on experience with Emerson technologies and third-party solutions; clear career path from entry-level engineer to senior technical or leadership tracks within a few years.
- **Diversity & Inclusion**: Equal Opportunity Employer committed to a professional environment free of discrimination or harassment; Drug-Free Workplace.

## Sources
1. [proconexdirect.com - About Us](https://www.proconexdirect.com/about-us/)
2. [proconexdirect.com - Careers](https://www.proconexdirect.com/about-us/careers/)
3. [proconexdirect.com - Homepage](https://www.proconexdirect.com/)
4. [greenhouse.io - Jobs at Proconex](http://job-boards.greenhouse.io/proconex)
5. [proconexdirect.com - Leadership](https://www.proconexdirect.com/about-us/leadership/)

## Other roles at Proconex

- [Business Development, Data Centers](https://feeny.ai/job/business-development-data-centers-proconex-royersford-kj9eancczmp3) — Royersford, PA
- [AVS Machinist II](https://feeny.ai/job/avs-machinist-ii-proconex-swedesboro-agwsfmvqj33y) — Swedesboro, NJ
- [AVS Valve Technician](https://feeny.ai/job/avs-valve-technician-proconex-swedesboro-2rc471f0m8c7) — Swedesboro, NJ
- [Driver & Warehouse Associate](https://feeny.ai/job/driver-warehouse-associate-proconex-royersford-e3mk8d26xcpx) — Royersford, PA
- [Systems Engineer - PLC, SCADA, & Ignition](https://feeny.ai/job/systems-engineer-plc-scada-ignition-proconex-non-headquarters-s0bhys1w5gxj) — Non-Headquarters
- [Sales Support Specialist](https://feeny.ai/job/sales-support-specialist-proconex-royersford-jshpbarsn92z) — Royersford, PA
- [Systems Engineer, Site Services](https://feeny.ai/job/systems-engineer-site-services-proconex-non-headquarters-pfpsb5vafk54) — Non-Headquarters
- [Product Manager, AI Platforms - Linque](https://feeny.ai/job/product-manager-ai-platforms-linque-proconex-royersford-my1na7hv376a) — Royersford, PA
- [Inside Sales Engineer](https://feeny.ai/job/inside-sales-engineer-proconex-royersford-j446g1zwr5vv) — Royersford, PA
- [Senior Consultant – Data & Digital Manufacturing](https://feeny.ai/job/senior-consultant-data-digital-manufacturing-proconex-royersford-f6nd74qsnyaq) — Royersford, PA