---
title: 'Customer Service Associate Returns - Shopify at DNAM Brands'
canonical: 'https://feeny.ai/job/customer-service-associate-returns-shopify-dnam-brands-beverly-hills-q6zmf05jyk46'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Service Associate Returns - Shopify at DNAM Brands

- **Company:** DNAM Brands
- **Location:** Beverly Hills, CA
- **Compensation:** $20–$25/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/silhouette/de2188e2-cf40-43c6-8d94-bf72bb54d838

## Job description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are seeking an organized and detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. This position is responsible for receiving returned shipments from carriers such as UPS, USPS, and FedEx, verifying package and tracking information, inspecting returned merchandise, and accurately processing returns through platforms including Shopify, TikTok Shop and Whatnot. The ideal candidate is dependable, comfortable working with physical shipments, and able to maintain accuracy in a fast-paced e-commerce environment.

## Responsibilities

- Receive, sort, and inspect incoming customer returns
- Verify packages against tracking, order, and customer information
- Process returns and update records across e-commerce platforms
- Document and escalate damaged, missing, incorrect, or ineligible items
- Prepare approved merchandise for restocking, transfer, or further review
- Maintain an organized returns area and meet processing timelines
- Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments
- Assist with basic returns reporting and other related duties as assigned

## Qualifications

- 1 year or less previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred
- Shopify experience is preferred
- Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus
- Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred
- Strong attention to detail and ability to match packages with tracking and order information
- Moderate computer skills and comfort learning new platforms and internal systems
- Strong organizational, time-management, and problem-solving skills
- Ability to work independently while communicating effectively with cross-functional teams
- Dependable, punctual, and able to work efficiently in a fast-paced environment
- Ability to safely open, move, and organize packages and perform physical tasks associated with processing returns
- Ability to be able to lift up to 50 pounds

## About DNAM Brands

## Company Overview
- **One-liner**: DNAM Brands is a global fashion group specializing in end-to-end manufacturing, brand licensing, e-commerce, and distribution for a portfolio of premium apparel and accessories.
- **Entity Type**: Private (family-owned)
- **Headquarters**: Beverly Hills, California, United States
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Retail Apparel and Fashion
- **Target customers**: B2B (wholesale accounts, major department stores, independent retailers), B2C (direct-to-consumer e-commerce), and brand licensing partners
- **Mission**: To combine global reach with boutique-level service, delivering elevated collections with precision and consistency across design, production, and distribution.

## Products & Services
DNAM Brands offers a vertically integrated suite of services and manages a portfolio of owned and licensed brands.

- **Creative & Design**: In-house team delivering brand identity, visual direction, and concept-to-collection development for apparel, accessories, and lifestyle products.
- **Sampling & Production**: Global sampling and full production runs across categories, managed from prototype to final delivery.
- **Licensing**: Strategic licensing programs that amplify brand reach while protecting commercial integrity and creative control.
- **Fulfillment & Logistics**: Global logistics infrastructure managing inventory, warehousing, freight, and tracking for both DTC and wholesale models.
- **Sales & Distribution**: Direct connection to a global retail network, including high-visibility department stores and independent retailers, with dedicated account management.
- **Brand Portfolio**: Includes Clergerie Paris, Ed Hardy, Von Dutch, Valentino Orlandi, Kendall + Kylie, Badgley Mischka, Trina Turk, Gilda Paris, Natasia Swim, West Coast Blends, Forever USA, Spyzone Exchange, and J. Dawt.

## Market Standing
- **Valuation**: Not disclosed (private, family-owned)
- **Key Metric**: Employee headcount ~7 (LinkedIn, 2026), with +44.4% year-over-year growth; LinkedIn followers ~334 with +307.3% yearly growth
- **Notable Partners**: 15 international distributors; major department stores and independent retailers globally. Recent addition of Von Dutch brand.
- **Growth Signals**: Expansion into new brand licensing (Von Dutch), headcount growth, increase in social following, and global office presence (Beverly Hills, Madrid, Paris, London, Dongguan, New York).

## Competitive Advantages
- **Vertically integrated model**: Owns the full supply chain from design and production to fulfillment and sales, ensuring quality control and speed to market.
- **Diverse brand portfolio**: Manages both owned legacy brands (Ed Hardy, Von Dutch) and licensed collaborations (Kendall + Kylie, Badgley Mischka), reducing reliance on any single brand.
- **Global infrastructure**: Offices and distribution in the U.S., Europe, and Asia enable seamless cross-border operations and rapid scaling.

## Strategic Focus
- Scaling wholesale and direct-to-consumer channels, particularly through the reintroduction of Von Dutch for a new generation.
- Strengthening operational infrastructure (as evidenced by Director of Operations hiring) to support growth across e-commerce, wholesale, and international supply chain.
- Expanding licensing partnerships and leveraging existing brand equity to enter new categories.

## Why Work Here
- **Culture**: Family-owned and operated environment emphasizing collaboration, high-touch service, and cross-functional teamwork. Job postings highlight partnership with executive leadership and cross-departmental alignment.
- **Work Policy**: Not explicitly stated, but roles in Beverly Hills and New York suggest a hybrid/in-office expectation. Travel required for sales roles (1 week/month to NYC).
- **Perks & Engineering Culture**: Exposure to multiple globally recognized fashion brands; opportunity to work across the entire fashion supply chain from design to logistics. Emphasis on innovation, quality, and growth.

## Sources
1. [dnambrands.com](https://dnambrands.com)
2. [linkedin.com/company/dnambrands](https://linkedin.com/company/dnambrands)
3. [jobs.lever.co/silhouette - Director of Operations](https://jobs.lever.co/silhouette/96d75b8f-9b7a-40c2-b0c4-7543acf7fbb0)
4. [jobs.lever.co/silhouette - Sales Account Executive](https://jobs.lever.co/silhouette/33736919-0329-4317-b8ab-4e45faebf145)
5. [jobs.lever.co/silhouette - Company Landing Page](https://jobs.lever.co/silhouette)

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