---
title: 'Customer Service Associate at Salary Finance'
canonical: 'https://feeny.ai/job/customer-service-associate-salary-finance-mumbai-0ax2rtnbddck'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Service Associate at Salary Finance

- **Company:** Salary Finance
- **Location:** Mumbai, India
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/salaryfinance/jobs/8146781

## Job description

## About Salary Finance

Salary Finance is one of the UK’s fastest growing free employee benefits.

Who we are:

Salary Finance has grown from an idea in 2015 to a breakthrough FinTech platform and movement today. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We are a company with 200 brilliant and passionate colleagues in 3 countries and to have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London) with £100M in equity and £500M in debt funding raised to-date.

Our social mission is deeply intertwined with our expertise in financial technology. All of the benefits we offer—simple savings, early access to earned pay, affordable loans, and insurance—are fully accessible via our custom-built digital platform. This allows us to deliver the simplest, quickest, and most secure customer journeys possible.

We have received 70+ recognitions for our products and societal contributions. Among them, we are particularly proud to have been recognized as ‘Responsible Business of the Year’ by The Prince’s Responsible Business Network (BITC), in addition to being awarded ‘Best Financial Wellbeing Provider’, ‘Ethical Financial Services Provider of the Year’ and ‘Consumer Champion of the Year’ in 2020 alone.

## The role

As a Customer Service Associate at Salary Finance, you will be a crucial part of our customer operations team, ensuring that our regulatory communications are handled efficiently, and our customers receive exceptional support. You will collaborate closely with the Customer Service Manager and the London customer operations team, contributing to the development and enhancement of our customer service processes.

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via live chat and email, ensuring a seamless and positive customer experience.
- Diagnose and resolve customer queries related to loan applications, payments, and account updates.
- Interpret and explain company policies, financial products, and service terms accurately to customers.
- Maintain detailed and accurate records of all customer interactions and resolutions in the CRM system.
- Prioritize and escalate unresolved or complex issues to relevant departments (e.g., tech support) in a timely manner and follow up diligently, providing regular status updates to customers.
- Troubleshoot basic technical issues (e.g., login problems, document upload errors) and collaborate with the tech team to report and resolve system-related issues.
- Ensure compliance with data protection regulations (e.g., GDPR) when handling sensitive information.
- Adhere to standard operating procedures (SOPs) and service-level agreements (SLAs) to meet performance benchmarks.
- Identify recurring customer issues and share insights with the operations and product teams for process improvements.
- Suggest enhancements to FAQs or knowledge base articles to reduce repetitive inquiries.
- Promote customer retention by delivering exceptional service and building trust.
- Share best practices and customer insights with colleagues to enhance team performance.
- Participate in training sessions to stay updated on product changes, new processes, and compliance guidelines.

## About you

The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

Required Skills:

- You enjoy interacting with customers daily, both over the live chat and by email You have an upbeat approach and can think on your feet.
- You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environment.
- You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time.
- You are passionate about technology and social impact and want to help build a business that delivers a meaningful difference to society.
- You are resilient, empathetic, collaborative, and self-motivated.
- You have experience in a customer or client facing environment.
- You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued.
- You have excellent communication skills and can present complex details, concepts, and information in an easy-to-understand format.
- You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data.

Preferred Skills:

- Customer service experience in a financial services, technology, or employee benefits company.
- Experience of working in a regulated environment.
- You are familiar with CRM systems Knowledge of G Suite Advanced Excel skills.
- You have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures.

Education Qualification:

- High School Diploma and Above.

## About Blenheim Chalcot

Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.

The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2014, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.

Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more!

One of our FinTech ventures, Salary Finance is scaling fast and we’re looking to hire high energy, motivated and curious talent to support them on that journey!

## What we can offer you

- Be part of the World’s Leading Digital Venture Builder
- Have the opportunity to be a part of and learn from the incredible diverse talent in BC
- Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and opportunity to work with Gen AI
- A fun and open, if a little cricket obsessed, atmosphere – we own the Rajasthan Royals IPL team!
- 24 days of annual leave &10 public holiday days
- Private Medical for you and your immediate family & Life Insurance for yourself

Important

At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organisation. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.

## About Salary Finance

## Company Overview
- **One-liner**: Salary Finance partners with employers to provide salary-linked financial products—affordable loans, earned wage access, savings, and financial education—to improve employees’ financial wellbeing.
- **Entity Type**: Private (subsidiary of FinFit, LLC; acquired in April 2023) [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Headquarters**: London, United Kingdom [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Founded**: 2015 [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/)
- **Founders**: Founded by the former Head of Google UK & Ireland, a former banking consultant, and a social impact entrepreneur (names not publicly disclosed in available sources) [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/)

## Core Business
- **Primary industry**: Financial Services / Fintech – employee financial wellbeing
- **Target customers**: B2B2C – partners with employers (600+ employers, serving 4.5 million employees across the UK and US) [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/)
- **Mission**: "Help millions of people around the world become financially healthier and happier." [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/)

## Products & Services
- **Borrow (Affordable Loans)**: Salary-linked loans with higher acceptance rates and lower interest than traditional lenders; repayments taken directly from salary [salaryfinance.com](https://www.salaryfinance.com/uk/)
- **Advance (Earned Wage Access)**: Access already-earned pay when needed to cover unexpected bills or spread costs throughout the month [salaryfinance.com](https://www.salaryfinance.com/uk/)
- **Save (Savings)**: Automate savings by linking contributions to salary, including participation in the UK government’s Help to Save scheme [salaryfinance.com](https://www.salaryfinance.com/uk/)
- **Financial Education**: Accessible resources to improve financial literacy and wellbeing [salaryfinance.com](https://www.salaryfinance.com/uk/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company; acquired by FinFit in April 2023 for an undisclosed amount)
- **Key Metric**: Annual revenue ~$16.8M; Total funding raised $748.8M (across 8 rounds, including Series B & C led by Blenheim Chalcot and Legal & General) [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Notable Investors/Partners**: Blenheim Chalcot, Legal & General (primary investors); acquired Neyber in 2020 [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/) [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Growth Signals**: Serving 600+ employers and 4.5M employees; recognised with multiple industry awards for financial education and innovation; headcount of 120 (down ~4.7% YoY) but still actively hiring (Senior Software Engineer, Customer Service Associate) [linkedin.com](https://www.linkedin.com/company/salaryfinance) [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)

## Competitive Advantages
- **Employer-channel model**: Products embedded in payroll reduces credit risk and allows lower interest rates compared to consumer lenders.
- **Social-purpose focus**: Mission-driven brand that resonates with employers wanting to support employee wellbeing.
- **Proven backers**: Backed by Blenheim Chalcot (experienced fintech builder) and Legal & General (major financial institution).
- **Regulatory alignment**: Products designed to be responsible and transparent, with salary-linked repayments that prevent missed payments and help improve credit scores [salaryfinance.com](https://www.salaryfinance.com/uk/)

## Strategic Focus
- Deepen financial wellbeing offerings across existing employer partners and expand geographic reach (currently operating in 9 countries including US, India, Australia).
- Continue developing integrated payroll-based tools for savings, earned wage access, and debt consolidation.
- Leverage parent company FinFit’s US presence to grow in the North American market [linkedin.com](https://www.linkedin.com/company/salaryfinance)

## Why Work Here
- **Culture**: Collaborative and entrepreneurial team driven by social purpose. Values: humble, united, empathetic, dedicated, responsible, fearless [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)
- **Work Policy**: Office-first with up to one day per week working from home; modern purpose-built office at Scale Space, White City (London) [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)
- **Benefits**: 25 days holiday + birthday off, company bonus scheme, pension, life assurance, annual allowance for medical/health/dental/gym, cycle-to-work, peternity leave, volunteer days, regular socials [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)
- **Glassdoor Rating**: 3.7/5 (141 reviews) – work-life balance 3.6, compensation 3.4, culture 3.7 [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Current Openings**: Senior Software Engineer (salary ~£71k) and Customer Service Associate [linkedin.com](https://www.linkedin.com/company/salaryfinance) [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)

## Sources
1. [greenhouse.io - Careers page](http://job-boards.greenhouse.io/salaryfinance)
2. [salaryfinance.com - About Us](https://www.salaryfinance.com/uk/about-us/)
3. [salaryfinance.com - Products page](https://www.salaryfinance.com/uk/)
4. [linkedin.com - Company profile](https://www.linkedin.com/company/salaryfinance)

## Other roles at Salary Finance

- [Customer Service Associate](https://feeny.ai/job/customer-service-associate-dnam-brands-beverly-hills-82b6j09y535n) — Beverly Hills, CA
- [Customer Service Associate](https://feeny.ai/job/customer-service-associate-blenheim-chalcot-india-mumbai-qrz82jac7nj1) — Mumbai, India