--- title: 'Customer Service, Collections Coordinator at Global Lending Services' canonical: 'https://feeny.ai/job/customer-service-collections-coordinator-global-lending-services-tempe-ng6n0kx9aagv' type: 'job' last_seen: '2026-09-10' --- # Customer Service, Collections Coordinator at Global Lending Services - **Company:** Global Lending Services - **Location:** Tempe, AZ - **Compensation:** $18/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/glsllc/1827d9ee-80db-4c89-91f9-630a75ad5129 ## Job description Why GLS? GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives. Quick Facts Compensation: $17.75/hr plus monthly performance bonuses Onsite: Tempe, AZ No Sundays One night per week (12PM-8PM) Every 4th rotating Friday (9AM-7PM) Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week What you will do as a Collections Coordinator - Manage a portfolio of auto loan accounts and reduce delinquency. - Contact customers to understand intent and ability to pay. - Maintain positive relationships while collecting on past-due balances. - Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts). - Follow state and company guidelines in a fast-paced environment. - Accurately document all contacts, outcomes, and follow-up in GLS systems. - Meet or exceed assigned goals and business plan objectives. - Maintain electronic records and support additional assignments or special projects as needed. What you will bring as a Collections Coordinator - High school diploma or equivalent. - Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict. - Strong judgment and discretion with highly sensitive and confidential information. - Ability to build cross-functional partnerships and maintain positive customer relationships. - Active listening skills; comfortable probing and asking targeted questions to gather information. - Strong verbal and written communication with internal and external customers. - Team player who can adapt in a fast-paced, changing environment. - Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems. - Excellent organization and attention to detail; able to manage multiple priorities. - Commitment to GLS core values and key competencies. Work Environment - This role is phone- and computer-based, requiring the employee to be seated for extended periods. - Frequent speaking and close visual work, including reading data, screens, and documents. ## Benefits and Perks - Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability - 401K with employer match and 100% immediate vesting - Paid Time Off (PTO) and paid company holidays to help you balance work and personal life - Paid Volunteer Time Off (VTO) Annually - Tuition Reimbursement - Parental Leave - Business casual work environment ## About GLS Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies. 2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) ## Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) ## About Global Lending Services ## Company Overview - **One-liner**: Global Lending Services (GLS) uses advanced analytics and technology to provide affordable auto financing to non-prime borrowers and works with over 19,000 dealerships nationwide. - **Entity Type**: Private (privately held; pending acquisition by Sixth Street as of October 2025) - **Headquarters**: Greenville, South Carolina, United States (with offices in Tempe, AZ; Atlanta, GA; and international locations in Costa Rica, Dominican Republic, India, and Taiwan) - **Founded**: 2011 (per LinkedIn; some sources cite 2012) - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Automotive finance / Auto lending (subprime/non-prime segment) - **Target customers**: B2C (borrowers with limited or non-prime credit) and B2B (franchise and independent auto dealerships) - **Mission**: “To make transportation more accessible and affordable” – using technology and data to provide unbiased credit opportunities. ## Products & Services - **Auto Loans**: GLS originates auto loans through a multi-channel strategy, offering quick decisioning (seconds) and multiple deal structures per approval. The company serves over 1 million lifetime customers and has originated more than $22 billion in auto loans (press release) or $27 billion (company website). Loans are funded through a network of banks, insurance companies, and investors. - **Dealer Services**: Real-time financing solutions for dealers, helping them close sales by matching customers with appropriate loan terms. ## Market Standing - **Valuation / Market Cap**: Not disclosed. The company entered a definitive agreement to be acquired by Sixth Street in October 2025; terms were not disclosed. - **Key Metric**: Annual Revenue of $43 million (LinkedIn, as of 2025); Total originations since inception: $22–27 billion. - **Notable Investors / Partners**: Sixth Street (acquiring firm); also sources capital from a “broad network of banks, insurance companies, and investors.” - **Growth Signals**: - Inc. magazine’s Fastest Growing Company nine times in a decade. - Headcount: 980 employees (press release); LinkedIn reports 509 employees (+13.8% YoY) – likely reflects only certain locations or a different count method. - Acquisition by Sixth Street signals a major growth phase and access to additional capital. ## Competitive Advantages - **Proprietary Decisioning Model**: Uses AI, alternative data, and advanced analytics to predict credit risk accurately, enabling automated, unbiased decisions in seconds. - **Capital Strategy**: Leverages relationships with institutional investors to fund loans at competitive rates, allowing affordable pricing for borrowers. - **Scale & Dealer Network**: Over 19,000 dealers nationwide – a wide distribution moat. - **Customer Experience**: Dedicated team of 1,000+ customer service professionals focused on borrower success and retention. ## Strategic Focus - **Growth & Scale**: The acquisition by Sixth Street is expected to fuel the next chapter of expansion, leveraging Sixth Street’s resources and expertise in asset-based finance. - **Technology & Data**: Continued investment in AI, alternative data sources, and real-time decisioning to improve credit access and operational efficiency. - **Market Reach**: Expanding dealer relationships and serving more customers across the credit spectrum. ## Why Work Here - **Culture**: Fast-paced, entrepreneurial, and collaborative. Employees report that “individual contributions matter” and that ideas quickly become reality. - **Work Environment**: Hybrid/remote options for certain roles. Offices in Greenville (HQ), Tempe, and Atlanta, plus international locations. - **Benefits**: - Competitive salaries with annual increases and bonus incentives. - 401(k) matching. - Tuition reimbursement. - Medical insurance with 90% of employee costs covered. - Up to 25 days of PTO per year, 10 paid holidays (including a floating holiday), and volunteer time off (VTO). - Parental leave (up to 8 weeks paid bonding time). - Family and medical leave. - **Diversity & Inclusion**: GLS promotes a diverse and inclusive workforce and encourages community involvement. ## Sources 1. [glsauto.com](https://glsauto.com/) – Company homepage 2. [glsauto.com/careers.html](https://glsauto.com/careers.html) – Careers page 3. [glsauto.com/about-us.html](https://www.glsauto.com/about-us.html) – About Us page 4. [linkedin.com/company/global-lending-services](https://linkedin.com/company/global-lending-services) – LinkedIn company profile 5. [sixthstreet.com](https://sixthstreet.com/investment_announce/global-lending-services-enters-agreement-to-be-acquired-by-sixth-street/) – Sixth Street acquisition announcement 6. [jobs.lever.co/glsllc](https://jobs.lever.co/glsllc) – Lever careers page ## Other roles at Global Lending Services - [Credit Specialist II](https://feeny.ai/job/credit-specialist-ii-global-lending-services-greenville-tenrnz1t74ea) — Greenville, SC - [Operations Manager, Inside Sales](https://feeny.ai/job/operations-manager-inside-sales-global-lending-services-greenville-bp9bf9c44qek) — Greenville, SC - [People Supervisor - Operations](https://feeny.ai/job/people-supervisor-operations-global-lending-services-greenville-htag5s6jk4ah) — Greenville, SC - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-dallas-5v9bawyja0y3) — Dallas, TX - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-boston-hfq9n7gt2rye) — Boston, MA - [Training Specialist II](https://feeny.ai/job/training-specialist-ii-global-lending-services-tempe-stvyq20xqpjp) — Tempe, AZ - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-phoenix-qxtkewbz4fwk) — Phoenix, AZ - [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-global-lending-services-tempe-7syzedsq94ra) — Tempe, AZ - [Call Center Manager](https://feeny.ai/job/call-center-manager-global-lending-services-greenville-aa2wa311eac8) — Greenville, SC - [Collections Call Center Representative](https://feeny.ai/job/collections-call-center-representative-global-lending-services-greenville-negpny2yt2q6) — Greenville, SC