---
title: 'Customer Service Consultant at Weploy'
canonical: 'https://feeny.ai/job/customer-service-consultant-weploy-sydney-1q93r6fk6qzf'
type: 'job'
last_seen: '2026-09-17'
---

# Customer Service Consultant at Weploy

- **Company:** Weploy
- **Location:** Sydney, Australia
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/weploy/jobs/8815918002

## Job description

Customer Service Consultant

Be Part of a Supportive Team & Make a Real Difference in People's Lives!

Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.

Why You'll Love This Role:

- Permanent position with real career growth – Join a genuinely supportive company that values and develops its people.
- No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims.
- Competitive salary – $71K base + super
- Fantastic location – Work in Sydney CBD, directly across from Town Hall station.
- Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones.
- Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success.

What You'll Be Doing:

- Handling inbound customer calls and emails with urgency, empathy, and professionalism.
- Answering policy questions and helping customers feel confident about their life insurance decisions.
- Supporting customers through difficult conversations with compassion – including those who have lost loved ones.
- Providing accurate, helpful information while following clear scripted conversations.
- Keeping detailed records of customer interactions to ensure continuity of care.
- Working towards team KPIs including answering 90% of calls within 20 seconds.
- Participating in ongoing training to stay across products and compliance standards.
- Contributing to the company's supportive team culture where everyone is valued.

What We're Looking For:

- Genuine passion for customer service – You find fulfilment in helping people during important moments.
- Clear English communication skills – You can articulate complex information clearly and effectively.
- Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy.
- Contact centre experience highly desirable – Phone-based customer service background is a strong advantage.
- Australian resident with valid work rights – Visa holders cannot be considered at this time.
- A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.

Important Note: Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.

The Details:

- Start date: ASAP
- Pay: $71,000 base + super
- Training: up to 4 weeks of incredible training
- Working Hours: Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)
- Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)

Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues – we're a team that cares about each other.

Join us for:

- Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team
- Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities
- Comprehensive employee benefits – Access to Sonder EAP for you, friends, and family; easy access to nurses for health support; novated lease options
- Leadership that cares – Work with the team who have built strong, lasting relationships and genuinely invest in their people
- A culture of recognition – Your contributions are noticed, valued, and celebrated

Ready to Make a Difference?

If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!

Apply now and bring your customer service passion to a company that genuinely values empathy, excellence, and making a positive impact every day.

## About Weploy

## Company Overview
- **One-liner**: Weploy is a tech-enabled hiring platform that connects businesses with pre-vetted contact centre and customer service staff on demand.
- **Entity Type**: Private (Series A; total funding $5.75M as of March 2023)
- **Headquarters**: Collingwood, Victoria, Australia (also a development centre in Vietnam)
- **Founded**: 2016
- **Founders**: Tony Wu (Co-Founder & CEO), Nick La (Co-Founder), Vince Luong (Co-Founder)

## Core Business
- **Primary Industry**: Contact centre and customer service staffing / recruitment technology
- **Target Customers**: B2B – enterprises and SMBs needing temporary, permanent, or temp-to-perm contact centre staff (e.g., Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s)
- **Mission/Purpose**: “To change the way the world looks at employment” – enabling fast, flexible hiring so businesses can “work to live, not live to work.”

## Products & Services
- **Weploy Platform**: An award-winning tech platform that provides real-time connection to a community of 1,500+ pre-vetted contact centre professionals. Hiring managers can post roles, approve timesheets, and manage compliance directly. Supports temporary, permanent, and fixed-term placements across onsite, hybrid, and remote settings.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric** (Private): Annual revenue ~$2.0M; total funding $5.75M (latest round $5M led by Skymind Global Ventures in March 2023)
- **Notable Investors/Partners**: Skymind Global Ventures, Van Luong. Key clients include Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s, VICE, Lonely Planet, Asana, Volkswagen.
- **Growth Signals**: <10% attrition rate for placed talent; high temp-to-perm conversion rate; weekly onboarding of 50 new contact centre reps; expansion into a global development centre in Vietnam; hyper-growth phase declared by leadership.

## Competitive Advantages
- **Always‑on Talent Pool**: Unlike traditional agencies, Weploy continuously sources and screens candidates, reducing time‑to‑hire from weeks to hours.
- **Pre‑vetted Quality**: Rigorous screening for soft skills (EQ, adaptability) and experience, with a “48‑hour free replacement” guarantee.
- **Tech‑First Platform**: Automated compliance, payroll, and timesheet management; transparent pay‑as‑you‑go pricing.
- **Specialisation**: Deep focus on contact centre and customer service roles, giving clients access to talent that understands the specific demands of high‑volume, surge‑prone environments.

## Strategic Focus
- **Hyper‑Growth Scaling**: Expanding headcount and market presence in Australia and globally, with a new development centre in Vietnam to build engineering and operations capabilities.
- **Platform Enhancement**: Continuing to improve the hiring platform for speed, compliance, and client self‑service.
- **Client Expansion**: Deepening relationships with enterprise clients and entering new verticals that rely on seasonal or surge staffing.

## Why Work Here
- **Culture**: “Fearless and empowered” – trust‑based, collaborative environment where egos are left at the door. Emphasis on work‑life balance and making work rewarding.
- **Remote/Hybrid/Office**: Internal team roles are likely hybrid/flexible, based in Collingwood, Melbourne, or the Vietnam development centre (Ho Chi Minh City area).
- **Notable Perks & Engineering Culture**: In Vietnam, benefits include accident and private health insurance, yearly medical checkups, paid sick leave without a medical certificate, and working with industry veterans from REA, Redbubble, and Deliveroo. Globally, the company is led by experienced tech leaders from top AU/UK companies.
- **Growth Opportunity**: As a startup in hyper‑growth, employees can have high impact, shape processes, and grow with the company. No current openings listed on the careers page, but job alerts are available.

## Sources
1. [Weploy Official Site](https://www.weployapp.com/)
2. [Weploy – LinkedIn](https://au.linkedin.com/company/weploy)
3. [Weploy – CB Insights](https://www.cbinsights.com/company/weploy)
4. [Weploy Careers (Greenhouse)](https://job-boards.greenhouse.io/weployhq)
5. [Weploy Development Centre in Vietnam](https://www.weployapp.com/vietnam)

## Other roles at Weploy

- [Customer Support Officer](https://feeny.ai/job/customer-support-officer-weploy-melbourne-sx9pv008awej) — Melbourne, Australia
- [Customer Service Consultant](https://feeny.ai/job/customer-service-consultant-weploy-brisbane-jwzxrtpdwxwd) — Brisbane, Australia
- [Invoicing Agent](https://feeny.ai/job/invoicing-agent-weploy-clayton-bq39vjeskpgh) — Clayton
- [Recruitment Consultant](https://feeny.ai/job/recruitment-consultant-weploy-melbourne-kh62jnqhsvdb) — Melbourne, Australia
- [CSA - Billing Officer](https://feeny.ai/job/csa-billing-officer-weploy-dandenong-south-w1f49tj32ea5) — Dandenong South
- [Account Executive](https://feeny.ai/job/account-executive-weploy-melbourne-8m4tf72xjpx9) — Melbourne, Australia
- [Finance Business Partner](https://feeny.ai/job/finance-business-partner-weploy-melbourne-qs2qbp9ywhdb) — Melbourne, Australia
- [Customer Success Representative](https://feeny.ai/job/customer-success-representative-weploy-sydney-zq2n483hzpc7) — Sydney, Australia
- [Sales Consultant](https://feeny.ai/job/sales-consultant-weploy-brisbane-axp5t4sjwpx1) — Brisbane, Australia
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