---
title: 'Customer Service Coordinator, Loan Admin at Global Lending Services'
canonical: 'https://feeny.ai/job/customer-service-coordinator-loan-admin-global-lending-services-greenville-q4gb64bha7md'
type: 'job'
last_seen: '2026-10-29'
---

# Customer Service Coordinator, Loan Admin at Global Lending Services

- **Company:** Global Lending Services
- **Location:** Greenville, SC
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.lever.co/glsllc/9a69472f-e98b-4553-9a23-3a72396ce1e0

## Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work! o   Competitive base pay and performance bonuses, dependent on role o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o   401K with employer match and 100% immediate vesting o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o   Paid Volunteer Time Off (VTO) Annually o   Tuition Reimbursement o   Parental Leave o   Business casual work environment

What does it mean to be a Customer Service Coordinator II at GLS? The Customer Service Coordinator is responsible for carrying out assigned administrative processes within the Servicing Operations Department to assist in servicing active accounts, managing a variety of tasks on a daily basis to improve overall customer experience

How will you drive value within the organization as a Customer Service Coordinator II?

- Perform specialized administrative processes within the Servicing Operations Department that may include: managing and resolving customer disputes, assisting customers with total loss claims, and supporting customers going through bankruptcy
- Make outbound phone calls to consumers, dealers, insurance companies or other 3rd party contacts in support of the assigned process
- Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
- Assisting managers in training and supporting new associates
- Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to indexing documents and customer correspondence
- Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
- Participate in special projects as needed
- Perform additional assignments as required by the needs of the company or as directed by management

What should you already know to be successful as a Customer Service Coordinator II?

- High School diploma or equivalent required
- Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
- Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Detail oriented and the ability to multitask
- Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
- Ability to work with a diverse customer and workforce population
- Exceptional oral and written communication skills
- Team player that can adapt in a fast pace and changing environment
- Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:

- Remain in a stationary position up to 100% of the work day
- Constantly operate a computer and other standard office equipment
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading

Schedule:

- This position is full-time
- Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
- Regular, predictable attendance is required, including overtime hours as business demands dictate
- Evening and weekend work may be required as job duties demand

2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA)

## Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

## About Global Lending Services

## Company Overview
- **One-liner**: Global Lending Services (GLS) uses advanced analytics and technology to provide affordable auto financing to non-prime borrowers and works with over 19,000 dealerships nationwide.
- **Entity Type**: Private (privately held; pending acquisition by Sixth Street as of October 2025)
- **Headquarters**: Greenville, South Carolina, United States (with offices in Tempe, AZ; Atlanta, GA; and international locations in Costa Rica, Dominican Republic, India, and Taiwan)
- **Founded**: 2011 (per LinkedIn; some sources cite 2012)
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Automotive finance / Auto lending (subprime/non-prime segment)
- **Target customers**: B2C (borrowers with limited or non-prime credit) and B2B (franchise and independent auto dealerships)
- **Mission**: “To make transportation more accessible and affordable” – using technology and data to provide unbiased credit opportunities.

## Products & Services
- **Auto Loans**: GLS originates auto loans through a multi-channel strategy, offering quick decisioning (seconds) and multiple deal structures per approval. The company serves over 1 million lifetime customers and has originated more than $22 billion in auto loans (press release) or $27 billion (company website). Loans are funded through a network of banks, insurance companies, and investors.
- **Dealer Services**: Real-time financing solutions for dealers, helping them close sales by matching customers with appropriate loan terms.

## Market Standing
- **Valuation / Market Cap**: Not disclosed. The company entered a definitive agreement to be acquired by Sixth Street in October 2025; terms were not disclosed.
- **Key Metric**: Annual Revenue of $43 million (LinkedIn, as of 2025); Total originations since inception: $22–27 billion.
- **Notable Investors / Partners**: Sixth Street (acquiring firm); also sources capital from a “broad network of banks, insurance companies, and investors.”
- **Growth Signals**: 
  - Inc. magazine’s Fastest Growing Company nine times in a decade.
  - Headcount: 980 employees (press release); LinkedIn reports 509 employees (+13.8% YoY) – likely reflects only certain locations or a different count method.
  - Acquisition by Sixth Street signals a major growth phase and access to additional capital.

## Competitive Advantages
- **Proprietary Decisioning Model**: Uses AI, alternative data, and advanced analytics to predict credit risk accurately, enabling automated, unbiased decisions in seconds.
- **Capital Strategy**: Leverages relationships with institutional investors to fund loans at competitive rates, allowing affordable pricing for borrowers.
- **Scale & Dealer Network**: Over 19,000 dealers nationwide – a wide distribution moat.
- **Customer Experience**: Dedicated team of 1,000+ customer service professionals focused on borrower success and retention.

## Strategic Focus
- **Growth & Scale**: The acquisition by Sixth Street is expected to fuel the next chapter of expansion, leveraging Sixth Street’s resources and expertise in asset-based finance.
- **Technology & Data**: Continued investment in AI, alternative data sources, and real-time decisioning to improve credit access and operational efficiency.
- **Market Reach**: Expanding dealer relationships and serving more customers across the credit spectrum.

## Why Work Here
- **Culture**: Fast-paced, entrepreneurial, and collaborative. Employees report that “individual contributions matter” and that ideas quickly become reality.
- **Work Environment**: Hybrid/remote options for certain roles. Offices in Greenville (HQ), Tempe, and Atlanta, plus international locations.
- **Benefits**:
  - Competitive salaries with annual increases and bonus incentives.
  - 401(k) matching.
  - Tuition reimbursement.
  - Medical insurance with 90% of employee costs covered.
  - Up to 25 days of PTO per year, 10 paid holidays (including a floating holiday), and volunteer time off (VTO).
  - Parental leave (up to 8 weeks paid bonding time).
  - Family and medical leave.
- **Diversity & Inclusion**: GLS promotes a diverse and inclusive workforce and encourages community involvement.

## Sources
1. [glsauto.com](https://glsauto.com/) – Company homepage
2. [glsauto.com/careers.html](https://glsauto.com/careers.html) – Careers page
3. [glsauto.com/about-us.html](https://www.glsauto.com/about-us.html) – About Us page
4. [linkedin.com/company/global-lending-services](https://linkedin.com/company/global-lending-services) – LinkedIn company profile
5. [sixthstreet.com](https://sixthstreet.com/investment_announce/global-lending-services-enters-agreement-to-be-acquired-by-sixth-street/) – Sixth Street acquisition announcement
6. [jobs.lever.co/glsllc](https://jobs.lever.co/glsllc) – Lever careers page

## Other roles at Global Lending Services

- [Senior Customer Service Manager](https://feeny.ai/job/senior-customer-service-manager-global-lending-services-greenville-cpqhsystrcrw) — Greenville, SC
- [Escalations Coordinator](https://feeny.ai/job/escalations-coordinator-global-lending-services-greenville-es6qh801hde6) — Greenville, SC
- [Senior Rebates Coordinator](https://feeny.ai/job/senior-rebates-coordinator-global-lending-services-greenville-a88j09jp3k0q) — Greenville, SC
- [Loan Processor](https://feeny.ai/job/loan-processor-global-lending-services-greenville-pch26dc3vg63) — Greenville, SC
- [Customer Service, Call Center Collections](https://feeny.ai/job/customer-service-call-center-collections-global-lending-services-greenville-d89esyv5h773) — Greenville, SC
- [Collections Coordinator](https://feeny.ai/job/collections-coordinator-global-lending-services-greenville-3a5yzhvstkv8) — Greenville, SC
- [Customer Service, Collections Coordinator](https://feeny.ai/job/customer-service-collections-coordinator-global-lending-services-tempe-xvrrh9sd1b09) — Tempe, AZ
- [Staff Accountant](https://feeny.ai/job/staff-accountant-global-lending-services-greenville-9ara3432w11d) — Greenville, SC
- [Tax Accountant](https://feeny.ai/job/tax-accountant-global-lending-services-greenville-1v4gypcr8j8v) — Greenville, SC
- [Quality Assurance Coordinator](https://feeny.ai/job/quality-assurance-coordinator-global-lending-services-greenville-x9srwq1krphq) — Greenville, SC