--- title: 'Customer Service Executive (1 Year Contract) at Ascenda' canonical: 'https://feeny.ai/job/customer-service-executive-1-year-contract-ascenda-singapore-868xwrvysbr9' type: 'job' last_seen: '2026-09-11' --- # Customer Service Executive (1 Year Contract) at Ascenda - **Company:** Ascenda - **Location:** Singapore - **Employment:** contract - **Work type:** onsite - **Posted:** 2026-02-13 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.gem.com/ascenda-loyalty/am9icG9zdDo1bo8veIZPbiGViWrJWRuZ ## Job description Great to Meet You! We are Ascenda Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement. We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Revolut, Ramp, HSBC, Bank of New Zealand, Virgin Money (Australia), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others. We are a thriving global Loyalty as a Service company and experiencing rapid expansion. Join our dynamic finance team as one of its earliest leaders, contributing to the development of our financial planning strategies as we strive for hypergrowth. Our team spans 20 cities worldwide, with dual headquarters in Singapore and New York, totaling 250 team members. The Role: Customer Service Executive (1 Year Contract) We're looking for a customer service-driven individual with a passion for resolving customer issues, a willingness to learn, and a desire to grow with the team. This role is ideal for someone who thrives in a fast-paced environment, has an eye for detail, and enjoys solving problems. Location: Singapore. Working Arrangement: This role is office-based for the first 6 months to support onboarding, training and ramp-up. Upon successful integration into the role, the arrangement will transition to a hybrid model. ## Your Impact - Quickly resolve customer queries by phone and email. - Provide accurate and complete information to customers by following the right methods/tools - Manage and resolve customer complaints - Handle partner escalations - Willing to go the extra mile to help customers - General administration, reporting and special projects - Build sustainable relationships of trust through open and interactive communication ## Who You Are - Minimum Diploma holder - Minimum 2 years’ experience working in a call centre, handling inbound calls and emails. - Prior experience working in a call centre environment and willingness to work on Australian working hour shifts - Ability to multitask effectively while delivering high-quality customer experience, including managing calls, emails, and case documentation simultaneously - Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment - Self-motivated and able to work with limited supervision - Fun outlook, positive attitude and can-do mindset - Excellent communication in English - Prior exposure to a web-driven environment – e.g. familiar with Zendesk, Notion and Slack applications - Strong alignment with Ascenda’s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity. Why Join Ascenda? Ascenda offers the unique opportunity to lead in LaaS, shaping the future of rewards programs. You'll be part of an environment that prizes groundbreaking ideas and their execution. We provide unparalleled career growth opportunities in a supportive and dynamic environment, complemented by a competitive compensation package that recognizes your impact. Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to power the growth of the financial services industry by making loyalty simple and rewarding for everyone, everywhere. We have a rewarding workplace that provides a: - High growth environment & exponential career development - Mobile & flexible work environment - WFH office equipment allowance - Comprehensive Paternal Leave - Medical insurance coverage - Competitive compensation - Ascenda Employee rewards Ready to Drive Innovation With Premium Rewards? Apply now to become a Customer Service Executive. Together, we'll redefine growth for financial services. Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews. ## About Ascenda ## Company Overview - **One-liner**: Ascenda delivers loyalty-as-a-service, powering rewards programs and customer engagement for leading financial services brands through a global, API‑connected rewards ecosystem. - **Entity Type**: Private (Growth Equity stage; last disclosed round $7M from Claret Capital Partners in 2015) - **Headquarters**: New York, New York, United States (office also in Singapore) - **Founded**: 2014 (originated as Kaligo Solutions in 2013) - **Founders**: Not publicly disclosed (CEO: Kyle Armstrong) ## Core Business - **Primary industry**: Financial technology (fintech) / Loyalty & Rewards Infrastructure - **Target customers**: Banks, fintechs, digital wallets, and financial services brands (B2B, enterprise) - **Mission statement**: “Deliver loyalty as a service, and make customer engagement effortless for leading brands, with the world’s most connective rewards ecosystem.” ## Products & Services - **End‑to‑End Rewards Platform**: An API + white‑label UI that gives banks a complete rewards program “in a box”. Includes rewards calculation and trigger‑based campaign engine, rewards currency ledger, user‑facing rewards portal, and a broad marketplace of rewards content (gifts cards, merchandise, travel booking, points exchange, carbon offset, crypto, purchase eraser, cash out to digital wallets, premium benefits). Type: SaaS/API. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private) - **Key Metric**: Annual Revenue estimated at $50M (source: company profile database) - **Notable Investors/Partners**: Claret Capital Partners (lead investor); strategic partners include Hilton Honors, HSBC, Capital One, American Express, Virgin Money Australia. - **Growth Signals**: - Announced strategic partnership with Hilton Honors (Sep 2025) - Hired Abeer Bhatia as President of Strategy & Growth (Jul 2025), former senior roles at American Express, Chase, Wells Fargo - Active job postings: 14 as of search date; yearly job posting trend +40% - Workforce distributed across 12 countries; technical staff ~24% of total ## Competitive Advantages - **Two‑sided network effect**: Connects financial institutions to a global network of merchant, travel, and content partners through a single API – creates switching costs and scaling benefits. - **White‑label + API approach**: Banks can embed a fully branded rewards experience without building from scratch, reducing time‑to‑market. - **Deep industry relationships**: Long‑standing deals with major global banks (HSBC, Amex, Capital One) and recent win with Hilton demonstrate trust and incumbency. ## Strategic Focus - **Current priorities**: Expanding the lifestyle merchant network (pets, fitness, beauty, wellness, gaming) through a VP of Lifestyle Content Business Development role; deepening partnerships in the Americas; scaling the technical platform (hiring Senior DevOps, Platform Engineers) and enabling personalized, data‑driven rewards. ## Why Work Here - **Culture**: Described as a “Most Loved Workplace®”; emphasis on building deep customer relationships. Hybrid/office policy (NYC HQ with on‑site presence expected; also Singapore offices). - **Engineering culture**: Technical team makes up ~24% of workforce; roles include Senior Analytics Engineer, Senior DevOps, Software Engineers, and Platform Engineering – suggests a modern cloud‑native, microservices environment. - **Notable perks & growth**: Opportunity to work on loyalty infrastructure used by top global financial brands; recent hires from Amex, Chase, Wells Fargo indicate a high‑caliber peer group; cross‑functional collaboration between product, engineering, design, and business development. - **Talent sources & alumni**: Many employees come from American Express, DBS Bank, Standard Chartered, and local Singapore institutions; alumni move to PayPal, OCBC, Visa, TikTok, Shopee – signaling strong talent mobility. ## Sources 1. [LinkedIn – Ascenda](https://linkedin.com/company/ascenda-loyalty) 2. [Built In – Ascenda](https://builtin.com/company/ascenda) 3. [Built In – Ascenda Jobs](https://builtin.com/company/ascenda/jobs) 4. [Most Loved Workplace – Ascenda](https://mostlovedworkplace.com/companies/ascenda/) 5. [CBInsights – Ascenda](https://www.cbinsights.com/company/ascenda-1) ## Other roles at Ascenda - [Strategic Clients & Partnerships Manager, Americas](https://feeny.ai/job/strategic-clients-partnerships-manager-americas-ascenda-new-york-d6s0vvtjkesz) — New York, NY - [DevOps Engineering Manager](https://feeny.ai/job/devops-engineering-manager-ascenda-singapore-5krzp70w6rfx) — Singapore - [Strategic Clients & Partnerships Executive, Americas](https://feeny.ai/job/strategic-clients-partnerships-executive-americas-ascenda-new-york-9qykgr1dbfht) — New York, NY - [General Counsel (5-Month Fixed-Term Contract)](https://feeny.ai/job/general-counsel-5-month-fixed-term-contract-ascenda-united-states-avys65jb6qpr) — United States - [VP Lifestyle Content, Business Development](https://feeny.ai/job/vp-lifestyle-content-business-development-ascenda-new-york-a39qjfhnydfh) — New York, NY