---
title: 'Customer Service Floater at Arundel Lodge, Inc.'
canonical: 'https://feeny.ai/job/customer-service-floater-arundel-lodge-inc-annapolis-axbbnbxrxgta'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Service Floater at Arundel Lodge, Inc.

- **Company:** Arundel Lodge, Inc.
- **Location:** Annapolis, MD
- **Compensation:** $18/hr
- **Work type:** onsite
- **Posted:** 2026-05-06
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/arundellodge/07815c3b-bdb5-4e15-8765-125bcc9aa527

## Job description

The Customer Service Floater provides coverage for positions on a part time basis (29 hours per week or less). The Floater will be contacted to fill in as coverage when staff call out sick or are on vacation. They will cover for the Front Desk for any of our locations in Annapolis or Edgewater.

## About Arundel Lodge, Inc.

## Company Overview
- **One-liner**: Nonprofit behavioral health organization providing mental health and substance use disorder services to children, adults, and families in Anne Arundel County, Maryland.
- **Entity Type**: Private (501(c)(3) Nonprofit)
- **Headquarters**: Edgewater, Maryland, United States
- **Founded**: 1975
- **Founders**: Not publicly available

## Core Business
- Primary industry: Healthcare — Behavioral Health / Mental Health & Substance Use Treatment
- Target customers: B2C (individuals and families in the community), B2B (partnerships with hospitals, schools, and government agencies)
- Mission statement: "Improving the lives of children, adults, and families impacted by mental health and substance use disorders."

## Products & Services
For each major offering:
- **Outpatient Mental Health Clinic**: Medication management, individual/group/family therapy; includes services in Spanish and American Sign Language (ASL). Type: Service.
- **Substance Use Treatment (First Step Recovery Program)**: Early Intervention, Outpatient and Intensive Outpatient treatment, medication-assisted treatment (Suboxone, Vivitrol, Naltrexone). Type: Service.
- **Residential Rehabilitation Program**: 32 homes across the county serving 110 residents, with specialized tracks for co-occurring disorders, developmental disabilities, and deaf/heard-of-hearing individuals. Type: Service.
- **Marcus Youth and Family Center**: Behavioral health services for youth (ages 0–17) and families, including play therapy and same-day access walk-ins. Type: Service.
- **School-Based Early Childhood Intervention**: Partnership with Anne Arundel County Public Schools for children birth–5 and their families. Type: Service.
- **Psychiatric Rehabilitation Program (Day Program)**: Life-skills classes, visual arts program, hot meals, peer support, and community-based support. Type: Service.
- **Evidence-Based Supported Employment Program**: Job coaching and placement for individuals seeking competitive employment. Type: Service.
- **Behavioral Health Home**: Coordinates all medical and behavioral healthcare, partnering with Anne Arundel Medical Center to provide primary care on-site. Type: Service.

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit)
- **Key Metric**: Annual revenue of $4.4M (as of latest data) | Serves more than **3,000 community members annually** | Employs **60 people** (+10.4% YoY growth)
- **Notable Investors/Partners**: Anne Arundel County Public Schools, Anne Arundel Medical Center, CARF (Commission on Accreditation of Rehabilitation Facilities) — CARF-accredited, state-licensed.
- **Growth Signals**: 10.4% headcount growth (+11 employees in the last year); expanding telehealth services post-COVID; actively exploring physical expansion and a capital campaign according to strategic plans.

## Competitive Advantages
- **Comprehensive Continuum of Care**: Offers everything from outpatient therapy to residential homes and employment support — rare for a single provider.
- **Specialized Cultural & Language Access**: Therapists fluent in Spanish and ASL; dedicated programming for the deaf/hard-of-hearing community.
- **Deep Local Roots**: Established in 1975 with over 50 years of trusted service in Anne Arundel County.
- **Integrated Care Model**: The Behavioral Health Home co-locates primary care (via AAMC) with mental health services, a proven model for better outcomes.

## Strategic Focus
- Expand telehealth capacity and integrate technology (EHR systems).
- Grow youth and early childhood programs (0–5 and K–12).
- Strengthen partnerships with hospitals, schools, and housing agencies.
- Develop multi-year funding partnerships and explore merger opportunities for long-term sustainability.
- Pursue a potential capital campaign and physical expansion.

## Why Work Here
- **Mission-Driven Work**: Directly improves lives in the local community — if you want to make a tangible difference in mental health and addiction recovery, this is the place.
- **Diversity & Inclusion**: The organization is "deeply committed to Inclusion, Diversity, Equity, and Access (IDEA)" and provides culturally-competent services.
- **Career Pathways**: Emphasizes staff development and training; offers both paid roles and non-paid internships for undergraduate and graduate students (Social Work, Psychology, Counseling, M.A./Ph.D.).
- **Hybrid/On-Site Mix**: Based in Edgewater, MD with roles ranging from on-site care coordinators and NPs to some telehealth positions. Open positions include: Care Coordinator, Community Resource Navigator, Health Home RN Care Manager, and Psychiatric NP (PRN).
- **Supportive Environment**: Peer support staff, team-based care, and a focus on "enhancing staff development and training" suggest a culture of learning and support.

## Sources
1. [arundellodge.org](https://arundellodge.org/about-us/)
2. [jobs.lever.co](https://jobs.lever.co/arundellodge)
3. [linkedin.com](https://linkedin.com/company/arundel-lodge-inc.)
4. [guidestar.org](https://www.guidestar.org/profile/51-0169423)

## Other roles at Arundel Lodge, Inc.

- [Assistant Bay Ridge Manager](https://feeny.ai/job/assistant-bay-ridge-manager-arundel-lodge-inc-edgewater-r5tahyzbbgvf) — Edgewater, MD
- [Residential Manager – Mental Health](https://feeny.ai/job/residential-manager-mental-health-arundel-lodge-inc-edgewater-j4dhs2vxpwr3) — Edgewater, MD
- [Therapist (Clinical Mental Health)](https://feeny.ai/job/therapist-clinical-mental-health-arundel-lodge-inc-edgewater-atcgkpchjy7f) — Edgewater, MD
- [Rehabilitation Specialist Senior Program  (Part-Time Weekends) 6pm to 6am](https://feeny.ai/job/rehabilitation-specialist-senior-program-part-time-weekends-6pm-to-6am-arundel-7bjmm6t5js7v) — Annapolis, MD
- [Psychiatric Nurse Practitioner (Mental Health) On-Site](https://feeny.ai/job/psychiatric-nurse-practitioner-mental-health-on-site-arundel-lodge-inc-edgewater-kn8jdw8jzfj6) — Edgewater, MD
- [Case Manager (Mental Health )](https://feeny.ai/job/case-manager-mental-health-arundel-lodge-inc-edgewater-w5wp2agw6rys) — Edgewater, MD
- [Substance Abuse Counselor Part-Time On-Site](https://feeny.ai/job/substance-abuse-counselor-part-time-on-site-arundel-lodge-inc-edgewater-zvh2dvez026b) — Edgewater, MD
- [Health Home RN Case Manager](https://feeny.ai/job/health-home-rn-case-manager-arundel-lodge-inc-edgewater-wrp9r56c6gdz) — Edgewater, MD
- [OMHC Administrative Assistant/ Customer Service](https://feeny.ai/job/omhc-administrative-assistant-customer-service-arundel-lodge-inc-edgewater-t1r431w7rjtb) — Edgewater, MD
- [Part-time CNA  every Friday (and Sat & Sun when needed  ) Must Have CNA Certification or License](https://feeny.ai/job/part-time-cna-every-friday-and-sat-sun-when-needed-must-have-cna-certification-s4x90a6xnrcc) — Annapolis, MD