---
title: 'Customer Service Junior Specialist at Salmon Group'
canonical: 'https://feeny.ai/job/customer-service-junior-specialist-salmon-group-philippines-q0a0vg42nqf2'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Service Junior Specialist at Salmon Group

- **Company:** [Salmon Group](https://feeny.ai/companies/salmon-group)
- **Location:** Philippines
- **Employment:** full-time
- **Posted:** 2026-06-08
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/salmon-group/fd72b8d1-48d3-4d3c-844c-5f99228b6c7e/application

**Skills:** CRM systems, Tagalog, English

> Join Salmon's Customer Service team to provide multi-channel support for banking products, including loans and credit cards. This entry-level role requires strong communication skills and a bachelor's degree, with no prior experience necessary as full training is provided.

## Job description

## About Salmon

Salmon is a fast-growing fintech company building the next-generation digital bank in the Philippines. We offer innovative credit and banking products, with a strong focus on customer experience. As we continue to grow, we are expanding our Customer Service team and looking for individuals who are passionate about helping people and eager to grow in a fast-moving environment.

## What You’ll Do

- Provide customer support across multiple channels, including: 💬 live chat 📞 inbound phone calls 📧 email
- Assist customers with questions about loans, credit cards, transactions, and mobile app features.
- Handle concerns with empathy and accuracy, ensuring a helpful and respectful experience.
- Escalate complex issues to the appropriate teams when needed.
- Document all interactions in our CRM system according to company standards.
- Contribute ideas to improve tools, processes, and the overall customer journey.

## What We’re Looking For

- Fluent in both Tagalog and English — written and spoken.
- Strong communication skills with a clear, customer-friendly tone.
- Bachelor’s degree in any field (completed).
- Comfortable using a computer, navigating websites, and learning new tools.
- A proactive, curious, and customer-first mindset.
- No prior work experience required — we will train you.

## What We Offer

- Competitive salary with performance-based bonuses.
- Full training and support from day one.
- Opportunity to grow your career in a fast-paced fintech environment.
- A team that values initiative, empathy, and collaboration.
- Dynamic work culture with room to learn and contribute.

## About Salmon Group

## Company Overview
- **One-liner**: Salmon Group is a Philippine financial technology company that provides responsible consumer lending, digital banking, and credit products through its licensed rural bank and financing companies.
- **Entity Type**: Private (Series B, $179M total funding)
- **Headquarters**: Taguig City, Metro Manila, Philippines
- **Founded**: 2022 (corporate group formed; underlying Rural Bank of Sta. Rosa traces to 1963)
- **Founders**: Derrick Low, Pavel Fedorov, George Chesakov

## Core Business
- **Primary industry**: Financial services / Fintech / Digital banking
- **Target customers**: B2C – Filipino consumers seeking accessible credit, installment loans, and banking services; also B2B partnerships with merchants.
- **Mission or purpose**: “To build a future where every Filipino has access to transparent, fast, and flexible financial services that have a human touch.”

## Products & Services
- **Salmon Credit**: Revolving credit line up to PHP 100,000, accessible via a prepaid Mastercard. Can be used for shopping, emergencies, and everyday expenses.
- **Salmon Access Card**: Prepaid card linked to Salmon Credit, accepted worldwide via Mastercard.
- **In-store Installment Loans**: Point-of-sale financing for gadgets, appliances, clothing, and other items at partner merchants (e.g., SM Store, Vans).
- **Cash Loans**: Direct consumer loans offered through the Salmon app and offline channels.
- **Auto-Debit Payments**: Seamless recurring payment service for loan repayments.
- **Rural Bank Services**: Traditional deposit accounts and lending through Rural Bank of Sta. Rosa (Laguna), with deposits up 439% since acquisition.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding raised – $179M (last round: $60M, ~May 2026)
- **Notable Investors/Partners**: International Finance Corporation (IFC, World Bank Group), ADQ/Lunate (sovereign wealth fund of Abu Dhabi), Bangko Sentral ng Pilipinas (BSP) as regulator, Mastercard as card network, ECPay for payment channels, AllBank for QR Ph payments.
- **Growth Signals**: Deposits at Rural Bank of Sta. Rosa grew 439% since acquisition; launched multiple new products in 2023-2024; expanded merchant network (SM Store, Vans); became a licensed bank in January 2024; received ₱4.4B capital injection from new shareholders.

## Competitive Advantages
- **Licensed bank status**: Salmon Group controls a BSP-regulated rural bank, giving it a regulatory moat and trust advantage over unlicensed lenders.
- **Strong investor backing**: Backed by IFC and a sovereign wealth fund, providing capital and credibility.
- **Omnichannel distribution**: Combines digital app, physical merchant partnerships, and a traditional bank branch network.
- **Customer protection focus**: Adheres to BSP, SEC, IFC, and SPTF/Cerise Customer Protection Pathways frameworks.

## Strategic Focus
- Expand product suite (credit lines, cards, auto-debit) and deepen merchant partnerships.
- Drive financial inclusion in the Philippines by reaching underserved consumers.
- Grow deposit base and lending portfolio through the rural bank subsidiary.
- Continue building AI and data analytics capabilities (e.g., Head of AI Banking appointed).

## Why Work Here
- **Culture**: Emphasizes “dependability,” innovation, and a human touch. Employees describe an agile, open environment where Day One employees shape the company.
- **Work model**: Mostly office-based at the Taguig City headquarters (Four/NEO Building, Bonifacio Global City). Some field roles (collections, housekeeping) are site-specific.
- **Notable perks**: Competitive salaries (e.g., PHP 30k-40k/month for junior roles; PHP 15k-25k for field roles). Popular roles include Credit Investigator (PHP 28k/month) and Collection Agent (PHP 16k/month).
- **Engineering culture**: Strong focus on AI, data analytics, and technology innovation; the CTO and SVP of AI and Data are part of senior management.

## Sources
1. [salmon.group](https://salmon.group/) – Company overview, leadership, press releases
2. [salmon.ph](https://salmon.ph/our-story) – Company story, products, values
3. [cbinsights.com](https://www.cbinsights.com/company/salmon) – Funding, stage, headquarters, total raised
4. [ph.indeed.com](https://ph.indeed.com/cmp/Salmon-Group-Ltd-1) – Job listings, salary estimates, industry
5. [ge.linkedin.com](https://ge.linkedin.com/company/salmonphilippines) – Company LinkedIn page (employee insights)

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- [Underwriter](https://feeny.ai/job/underwriter-salmon-group-taguig-dgq4nps416nc) — Taguig, Philippines
- [Marketing Operations Associate](https://feeny.ai/job/marketing-operations-associate-salmon-group-metro-manila-r0j7584syd8p) — Metro Manila
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