---
title: 'Customer Service Lead at IDT'
canonical: 'https://feeny.ai/job/customer-service-lead-idt-guatemala-city-073n060yphtr'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Service Lead at IDT

- **Company:** IDT
- **Location:** Guatemala City, Guatemala
- **Work type:** onsite
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/idt/11a71967-2bed-4070-9f27-7b131068459b

## Job description

We are looking for a Team Lead to provide day-to-day leadership and support to our customer operations team. The Team Lead will help employees succeed by providing coaching, resolving operational questions, monitoring performance and quality, and ensuring the team remains aligned with business goals and company standards.

This is a hands-on leadership position for someone who is proactive, solution-oriented, and comfortable working in a fast-paced customer service environment.

Requirements:

- Previous leadership or supervisory experience, preferably in a contact center or customer service environment.
- Strong communication, coaching, and problem-solving skills.
- Ability to analyze performance and identify opportunities for improvement.
- Strong organizational skills and attention to detail.
- Ability to handle escalations and make sound decisions in a fast-paced environment.
- Proactive, accountable, and team-oriented approach.
- Comfortable working with performance metrics, quality standards, and operational goals.
- Ability to work effectively with both local and international teams.
- Strong customer service mindset and professional judgment.
- Ability to learn and work effectively with multiple systems and business tools.

We Offer:

- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

## About IDT

## Company Overview
- **One-liner**: IDT Corporation is a global provider of communications, payment, and point-of-sale services for consumers and businesses, operating under brands like Boss Revolution and net2phone.
- **Entity Type**: Public (NYSE: IDT, Russell Microcap component)
- **Headquarters**: Newark, New Jersey, United States
- **Founded**: August 1990
- **Founders**: Howard Jonas

## Core Business
- Primary industry/industries: Telecommunications, cloud communications, unified communications, financial services, point-of-sale (POS) systems.
- Target customers: B2C (prepaid calling, mobile, money transfer) and B2B (VoIP, unified communications, POS for retailers, merchant services, SMS marketing).
- Mission or purpose statement: To connect family, friends, and loved ones globally through innovative, reliable, and affordable communication and payment services.

## Products & Services
- **[Boss Revolution]**: Prepaid phone cards, international calling, mobile top-up, and money transfer services for consumers.
- **[net2phone]**: Cloud-based unified communications and VoIP solutions for businesses.
- **[National Retail Solutions (NRS)]**: Touch-screen point-of-sale systems for independent retailers, including payment processing and transaction services.
- **[IDT Global / IDT Express]**: Wholesale carrier services and enterprise communication solutions.
- **[BOSS Wireless]**: Affordable mobile wireless service for consumers.

## Market Standing
- **Valuation/Market Cap**: Approximately $1.2 billion (as of recent data from LinkedIn).
- **Key Metric**: Annual revenue of $1.2 billion (FY2023: $1.24B); latest quarterly revenue (Q3 FY2026) was $315.7 million.
- **Notable Investors/Partners**: Publicly traded; major institutional shareholders. Key partners include AT&T (historic investment in Net2Phone).
- **Growth Signals**: +1.4% YoY headcount growth (944 employees on LinkedIn); operations in 49 countries; continuous innovation in VoIP and POS; expanding merchant services and SMS sales.

## Competitive Advantages
- **Entrepreneurial culture**: Encourages in-house entrepreneurship and rapid idea-to-market execution.
- **Global reach**: Customers and teams distributed across six continents, serving a large multicultural community.
- **Innovation legacy**: Pioneered international call re-origination, VoIP (Net2Phone), and now leads in POS for independent retailers.
- **Diversified revenue streams**: Consumer (Boss Revolution) and B2B (net2phone, NRS) segments reduce dependency on any single market.

## Strategic Focus
- Continue to expand NRS (POS) and merchant services footprint.
- Grow net2phone’s unified communications customer base.
- Enhance mobile and money transfer offerings under Boss Revolution.
- Leverage global team to enter new markets and improve service reliability and security.

## Why Work Here
- **Culture**: Collaborative, family-like atmosphere with “small company feel” despite global scale. Values frankness, accountability, and employee development.
- **Flexibility**: Flexible working arrangements and convenient office locations with transportation options.
- **Benefits**: Competitive pay, health/dental/vision, 401k, generous PTO, free breakfast, in-office gym, recreational leagues (baseball, basketball, pool, chess).
- **Growth**: Long average employee tenure; promotion from within; opportunities for mastery and advancement.
- **Diversity**: Multicultural workforce; inclusive environment; IDT Charitable Foundation supports education, food, and medical services.

## Sources
1. [idt.net – Careers](https://www.idt.net/careers/)
2. [linkedin.com – IDT Company Page](https://linkedin.com/company/idt)
3. [idt.net – About Us](https://www.idt.net/about-us/)
4. [wikipedia.org – IDT Corporation](https://en.wikipedia.org/wiki/IDT_Corporation)
5. [jobs.lever.co – IDT Job Listings](https://jobs.lever.co/idt)

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