---
title: 'Customer Service - Makassar at Amar Bank'
canonical: 'https://feeny.ai/job/customer-service-makassar-amar-bank-makassar-yvre5scq5waa'
type: 'job'
last_seen: '2026-10-21'
---

# Customer Service - Makassar at Amar Bank

- **Company:** Amar Bank
- **Location:** Makassar, Indonesia
- **Employment:** contract
- **Work type:** onsite
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-21
- **Apply:** https://jobs.lever.co/amarbank/19606818-0a85-468a-a0ef-8fd6be382069

## Job description

## About the Position

As a Customer Service at Amar Bank, you will be responsible for providing excellent service to customers, assisting with their inquiries and concerns, and providing accurate information about Amar Bank’s products and services in accordance with established procedures and service standards.

## Responsibilities

- Provide service to customers visiting the branch in accordance with established SOPs.
- Assist customers and provide appropriate solutions to their inquiries and concerns.
- Provide accurate information about Amar Bank’s products and services.
- Document and record customer complaints, inquiries, and requests.
- Support other Customer Service officers when needed.

## Requirements

- Min. Diploma (D3) or Bachelor’s degree (S1) from any major.
- Comfortable handling customers through walk-in, inbound, and outbound interactions.
- Customer-oriented with a strong service mindset.
- Good communication and interpersonal skills.
- Disciplined, committed, and professional with a strong work ethic.

Placement: Amar Bank Makassar Branch.

## About Amar Bank

## Company Overview
- **One-liner**: Amar Bank is an Indonesian digital bank offering AI-powered savings, deposits, and lending services, focused on financial inclusion for unbanked and underbanked individuals and MSMEs.
- **Entity Type**: Public (IDX: AMAR)
- **Headquarters**: Jakarta Selatan, Indonesia
- **Founded**: 2014 (digital banking operations began)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Digital banking / consumer finance
- **Target customers**: B2C (individuals, especially unbanked/underbanked) and B2B (MSMEs, corporate lending)
- **Mission**: Empower individuals and MSMEs through financial health and genuine inclusion, creating smiles for 200 million people.

## Products & Services
- **Tunaiku**: Digital lending platform offering personal loans up to IDR 30 million with flexible tenors up to 30 months. Served over 14 million applicants and disbursed over IDR 9 trillion in loans as of 2023.
- **Celengan**: Flexible savings account with 5.5% p.a. interest, credited daily.
- **Deposito**: Time deposit with competitive rates up to 9% p.a.
- **Corporate Lending**: Business loans and financing solutions for enterprises (indicated by job postings for Corporate Lending Circle Lead).

## Market Standing
- **Valuation/Market Cap**: IDR 3,184,525 million (approx. US$199 million) as of May 2025 (Reuters).
- **Key Metric**: Annual revenue not publicly disclosed in USD; Price-to-Sales ratio (TTM) of 1.90 implies revenue around IDR 1.67 trillion (~US$104 million). Total loans disbursed via Tunaiku exceed IDR 9 trillion.
- **Notable Investors/Partners**: SBI Group (post-IPO equity 2025), Investree (post-IPO secondary 2022). Regulated by OJK and participant in LPS deposit guarantee.
- **Growth Signals**: 464 employees (+3.2% YoY); 83,614 LinkedIn followers (+26.4% YoY); active hiring across multiple roles; Tunaiku’s strong loan portfolio growth.

## Competitive Advantages
- **Pioneering digital bank in Indonesia**: One of the first fully digital banks licensed and supervised by OJK.
- **AI-powered personalization**: Uses AI and cloud technology to tailor savings, payments, and financial management.
- **Strong brand in inclusive lending**: Tunaiku has a proven track record of serving the unbanked/underbanked, with wide geographic reach.
- **Deposit insurance**: Customer deposits are guaranteed by LPS up to IDR 2 billion.

## Strategic Focus
- **Deepening digital banking**: Expanding AI-driven features for savings, payments, and lending.
- **Scaling MSME and corporate lending**: Building out corporate lending teams and products.
- **Geographic expansion**: Hiring field collection and customer experience roles across multiple Indonesian cities (Surabaya, Makassar, Palembang, etc.).
- **Talent acquisition**: Actively recruiting for technology, finance, commercial banking, and retail banking roles to support next growth phase.

## Why Work Here
- **Culture**: Emphasizes “Unlimited Innovation” and a highly collaborative team environment.
- **Work model**: On-site positions in Jakarta and other Indonesian cities.
- **Engineering focus**: Multiple Head of Engineering roles and tech teams; use of AI in products and hiring processes.
- **Growth opportunity**: Public company with strong headcount growth and expanding product lines.
- **Employer rating**: 3.7/5 on LinkedIn (57 reviews), with culture rated 3.6 and career opportunities 3.4.
- **Perks**: Not explicitly listed, but the bank offers competitive financial products and a mission-driven environment focused on financial inclusion.

## Sources
1. [amarbank.co.id](https://amarbank.co.id/)
2. [jobs.lever.co/amarbank](https://jobs.lever.co/amarbank)
3. [linkedin.com/company/ptbank-amar-indonesia-tbk](https://id.linkedin.com/company/ptbank-amar-indonesia-tbk)
4. [reuters.com/markets/companies/AMAR.JK](https://www.reuters.com/markets/companies/AMAR.JK)
5. [amarbank.co.id/karir](https://amarbank.co.id/karir)

## Other roles at Amar Bank

- [Risk Management Officer](https://feeny.ai/job/risk-management-officer-amar-bank-jakarta-6tag0k6qhd3v) — Jakarta, Indonesia
- [Risk Management Function Head (Division Head)](https://feeny.ai/job/risk-management-function-head-division-head-amar-bank-jakarta-cymgjx0tfreq) — Jakarta, Indonesia
- [Credit Legal](https://feeny.ai/job/credit-legal-amar-bank-jakarta-88621wy731kd) — Jakarta, Indonesia
- [Finance, Accounting & Reporting](https://feeny.ai/job/finance-accounting-reporting-amar-bank-jakarta-1qmg0cyt4jzm) — Jakarta, Indonesia
- [Amar Bank Digital - Business Head](https://feeny.ai/job/amar-bank-digital-business-head-amar-bank-jakarta-fkg0chmmy26w) — Jakarta, Indonesia
- [Field Collection - Bogor](https://feeny.ai/job/field-collection-bogor-amar-bank-jakarta-w5qk1j31r3nn) — Jakarta, Indonesia
- [Field Collection - Bekasi](https://feeny.ai/job/field-collection-bekasi-amar-bank-jakarta-stshke8pnc7v) — Jakarta, Indonesia
- [Field Collection - Tangerang](https://feeny.ai/job/field-collection-tangerang-amar-bank-jakarta-07hapcwcfych) — Jakarta, Indonesia
- [Senior Marketing Technology (Customer Data & Marketing Analytics)](https://feeny.ai/job/senior-marketing-technology-customer-data-marketing-analytics-amar-bank-jakarta-5dnwxvg7cywr) — Jakarta, Indonesia
- [Funding Team Lead - Branch Satrio](https://feeny.ai/job/funding-team-lead-branch-satrio-amar-bank-jakarta-nnybbm2rfy2n) — Jakarta, Indonesia