---
title: 'Customer Service Manager at Buckeye Corrugated, Inc.'
canonical: 'https://feeny.ai/job/customer-service-manager-buckeye-corrugated-inc-cedar-falls-4y8r1depw8ck'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Service Manager at Buckeye Corrugated, Inc.

- **Company:** Buckeye Corrugated, Inc.
- **Location:** Cedar Falls, IA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/bcipkg/453430a6-2fc7-4278-9dad-e967c42b5215

## Job description

Position Purpose: The Customer Service Manager provides leadership and direction for the Customer Service team while ensuring exceptional service, operational excellence, and customer satisfaction. This role partners closely with Sales, Design, Procurement, Manufacturing, Logistics, and Accounting to ensure customer requirements are met efficiently and accurately. The Customer Service Manager is responsible for department performance, employee development, process improvement, customer retention, and the successful execution of customer projects from order entry through delivery. As a member of the leadership team, this position helps drive continuous improvement initiatives, supports profitable growth, and develops a customer-focused culture aligned with BCI's values and employee-owner mindset.

Duties & Responsibilities: Tasks related to this position may vary and are not limited to those listed below:

Lead, coach, develop, and manage the Customer Service team, including hiring, training, performance management, and employee development. Foster a customer-focused culture that promotes accountability, teamwork, communication, and continuous improvement. Serve as the primary escalation point for complex customer issues, service concerns, and account-related challenges. Build and maintain strong relationships with customers and collaborate with Sales to support customer retention and growth initiatives. Oversee customer service operations to ensure accurate order entry, pricing, specifications, inventory management, and on-time delivery commitments. Coordinate activities between Customer Service, Sales, Design, Procurement, Manufacturing, Logistics, and Accounting to ensure customer requirements are met efficiently and effectively. Participate in production and planning meetings to proactively identify and resolve customer-impacting issues. Monitor departmental performance and key service metrics, analyzing trends and implementing corrective actions as needed. Identify opportunities to improve processes, systems, and workflows to enhance customer experience and operational efficiency. Ensure the accuracy and integrity of customer, order, inventory, and pricing data within company systems. Support forecasting, budgeting, pricing reviews, and other business initiatives to achieve departmental and company objectives. Develop, document, and maintain departmental procedures, training materials, and best practices. Promote and enforce compliance with company policies, quality standards, safety requirements, and ethical business practices. Perform other duties and special projects as assigned.

Skill Set:

Strong communication, coaching, and interpersonal skills. Proficiency with Microsoft Office applications including Excel, Outlook, and Teams. Ability to manage multiple priorities in a fast-paced environment. Strong analytical, organizational, and problem-solving skills. Ability to work through situations lacking necessary detail Ability to read and interpret instructions, reports and manuals Ability to perform basic math skills including discounts, interest and percentages

Qualifications Desired:

5+ years of customer service experience in a manufacturing environment. 3+ years of leadership or supervisory experience.

- Bachelor's degree in Business, Operations, Supply Chain, or related field. Corrugated packaging industry experience. Experience with Amtech ERP or similar manufacturing systems. Experience managing customer inventory programs and production-related customer service functions. Demonstrated success leading process improvement initiatives.

## About BCI

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including: medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays.

## About Buckeye Corrugated, Inc.

## Company Overview
- **One-liner**: BCI is a U.S.-based manufacturer of corrugated packaging and retail display solutions, providing end-to-end design, production, and fulfillment services.
- **Entity Type**: Private (Privately Held, Established)
- **Headquarters**: Fairlawn, Ohio, USA
- **Founded**: 1958
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Corrugated packaging manufacturing, retail display solutions, contract packaging, industrial packaging, digital printing.
- Target customers: B2B – brands across food & beverage, consumer packaged goods, retail & grocery, industrial, building materials, and e-commerce.
- Mission or purpose statement: "To deliver innovative, performance-driven packaging built to protect products, elevate brands, and move merchandise at retail."

## Products & Services
- **Corrugated Packaging Manufacturing**: Custom boxes, e-commerce packaging, and shipping solutions produced with advanced flexographic and digital printing.
- **Retail POP Displays**: Full-pallet, half-pallet, and mini-pallet point-of-purchase displays designed to increase in-store visibility and sales.
- **Contract Packaging**: In-house assembly and packing of products into finished packaging, customized for client needs.
- **Digital Printing**: Short-run, high-speed digital printing for customization and quick turnaround.
- **Structural & Graphic Design**: End-to-end design services from concept through production, including structural engineering and high-impact graphics.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over 65 years in business; nationwide manufacturing network spanning coast to coast; multiple facilities across the U.S.
- **Notable Investors/Partners**: Not publicly available (privately held, no external funding disclosed)
- **Growth Signals**: Continued investment in technology and talent; recent expansion of digital printing capabilities; coast-to-coast footprint with facilities in locations like Cedar Falls, IA; Reno, NV; Sioux Falls, SD; Syracuse, NY; Greenville, SC; Rochester, NY.

## Competitive Advantages
- **American-made, end-to-end innovation**: Combined design, manufacturing, and fulfillment under one roof, using U.S.-sourced materials.
- **Advanced equipment**: Capabilities include 7-color printing, precision cutting, and digital printing for speed and customization.
- **Nearly 70-year track record**: Proven reliability and deep industry expertise.
- **Sustainability focus**: Commitment to recyclable materials, right-sized packaging, waste reduction, and responsible manufacturing without sacrificing performance.

## Strategic Focus
- **Sustainability**: Helping brands meet environmental goals through sustainable packaging solutions.
- **Technology & talent**: Continuous investment in advanced printing equipment and employee development to stay ahead of industry trends.
- **Nationwide capability**: Leveraging a coast-to-coast manufacturing network to serve regional and national customers with speed and consistency.

## Why Work Here
- **Culture**: BCI emphasizes a "performance-driven" culture where teamwork, craftsmanship, and innovation are valued. The company describes itself as a team of "makers, thinkers, and innovators."
- **Work model**: Most roles are on-site (manufacturing, design, engineering, logistics). Some hybrid positions exist (e.g., in Reno, NV). Corporate headquarters is in Fairlawn, OH.
- **Benefits package** (from careers page):
  - Bonus plans for all employees
  - Medical coverage with $0 deductible & $0 preventive care co-pays
  - Flexible spending accounts (medical and dependent care)
  - Dental and vision coverage
  - Life insurance
  - Short-term and long-term disability benefits
  - 401(k) with up to 3% match (50% on the first 6% of deferral)
  - Paid time off and 10 paid holidays
  - Educational assistance reimbursement
  - Opportunity to own BCI stock
- **Community involvement**: Donates to local organizations and awards college scholarships to employees' children.
- **Career growth**: Offers training, advancement opportunities, and a "build a career that’s built to last" philosophy.

## Sources
1. [BCI Careers Page](https://www.bcipkg.com/careers/)
2. [BCI Homepage](https://www.bcipkg.com/)
3. [BCI Job Listings on Lever](https://jobs.lever.co/bcipkg)
4. [BCI Corporate Fact Sheet](https://www.bcipkg.com/fact-sheet-bci-corporation/)
5. [BCI About Page](https://www.bcipkg.com/about/)

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