---
title: 'Customer Service Manager at Harper'
canonical: 'https://feeny.ai/job/customer-service-manager-harper-san-francisco-rmk9xyfgeny4'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Service Manager at Harper

- **Company:** Harper
- **Location:** San Francisco, CA
- **Compensation:** $80k–$100k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/harperinsure/5c7b5e73-9c6d-419d-a155-48c0bd2b4d5c

## Job description

## What You'll Do

- Manage multiple commercial accounts simultaneously — track renewals, open items, and client follow-ups across your full book
- Issue Certificates of Insurance (COIs) and handle endorsement requests accurately and quickly
- Review policies for accuracy at issuance; catch and correct errors before they reach the client
- Maintain clean, complete account records in the agency management system
- Coordinate with producers on renewals, remarketing, and new business support
- Flag recurring carrier or process issues so they get fixed upstream

You Might Be a Fit If…

- You have 2+ years of account management experience at a retail commercial lines agency or brokerage
- You've worked commercial P&C lines: GL, BOP, WC, Commercial Auto, Umbrella, and related coverages
- You've issued COIs, processed endorsements, and managed policy documentation hands-on
- You're comfortable working directly with underwriters — following up, negotiating, escalating when needed
- You hold an active P&C license (or can obtain one quickly)
- You're detail-oriented and accurate even when the volume is high

## Requirements

- 2+ years of commercial lines account management at a retail agency or independent
- Strong communication skills — clear, professional, and patient
- Ability to manage a high-volume book without dropping items
- Commercial lines experience is required; we are not able to consider candidates with exclusively personal lines backgrounds

## Nice to Have

- Experience with specialty or hard-to-place markets
- Familiarity with agency management systems (AMS360, Applied Epic, or similar)
- Bilingual (Spanish)

## Compensation

- Location: Remote or San Francisco, in-office
- Schedule: Monday–Friday, 8–10 hour shifts

## Benefits

- Health, dental, and vision insurance
- Commuter benefits
- Team meals and snacks

The Process

- Phone screen — background and experience review
- Hiring manager interview — account management scenarios and expectations
- On-site day — meet the team, work through real account situations

To Apply If you're excited about building something massive and owning a meaningful piece of it—send your resume and tell us about the last growth insight you surfaced that actually changed a decision.

## About Harper

## Company Overview

- **One-liner**: Harper is an AI-native commercial insurance brokerage that uses data and automation to help mid-sized businesses secure optimal coverage faster and at lower cost.
- **Entity Type**: Private startup (Y Combinator Winter 2025, raised $47 million)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2024
- **Founders**: Dakotah Rice (CEO) and Tushar Nair (CTO)

## Core Business

- Primary industry: Commercial insurance (Excess & Surplus lines brokerage)
- Target customers: Mid-sized businesses with complex insurance needs, spanning technology, life sciences, aerospace, construction, and consulting
- Mission: "We want to become the largest insurance brokerage in the world with the best NPS." (Source: [Y Combinator](https://www.ycombinator.com/companies/harper))

## Products & Services

- **Harper Hub**: Proprietary AI-native platform that automates form filling, carrier matching, and client communications, cutting weeks from the traditional quoting timeline.
- **Brokerage Services**: Comprehensive commercial insurance products including General Liability, Professional Liability (tech E&O with no AI exclusions), Cyber Insurance, Commercial Auto, Commercial Property, Umbrella, and Bonds – all placed through an AI-enhanced workflow.
- **Specialty Expertise**: Deep coverage for regulated industries such as FDA‑regulated labs, aerospace contractors, and security guard firms.

## Market Standing

- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$47 million** (confirmed on company website and Y Combinator profile; some third‑party sources list a lower figure but official sources indicate $47M)
- **Notable Investors**: Y Combinator (pre‑seed lead); other investors not publicly detailed
- **Growth Signals**: Writing over **$6 million in annualized premiums** across 35 states (as of early 2025); **6,000+ clients** with **98.78% client retention**; headcount of 39 employees growing **353% year‑over‑year**; **19 open positions**; 100% success placing tech E&O without AI exclusions.

## Competitive Advantages

- **AI‑native infrastructure**: Proprietary technology automates quoting, binding, and service, enabling faster turnaround and lower overhead compared to traditional brokers.
- **Deep niche expertise**: Focus on complex, regulated industries (tech, life sciences, aerospace) where incumbents often struggle.
- **High retention**: 98.78% client retention rate and proven ability to place hard‑to‑cover policies (e.g., tech E&O with AI exclusions) signal strong customer trust.
- **Data‑driven underwriting**: Real‑time analysis of prior interactions and quote intelligence to match businesses with the best carrier.

## Strategic Focus

- Scaling the AI‑native brokerage to serve the mid‑market today and eventually all businesses (commercial insurance commissions represent a $100B+ market).
- Aggressively hiring across engineering, sales, operations, and partnerships to support rapid growth.
- Expanding carrier partnerships and geographic reach (currently licensed in 35 states).

## Why Work Here

- **Early‑stage impact**: Join a Y Combinator‑backed startup at its inflection point, building the AI‑native future of insurance.
- **High‑leverage roles**: Engineers and GTM professionals work directly on systems (LLMs, automation) that drive measurable business outcomes.
- **Culture**: "Human expertise amplified by AI" – domain knowledge meets cutting‑edge technology; teammates from Goldman Sachs, Coinbase, and other top firms.
- **Work environment**: San Francisco headquarters with both in‑office and remote roles available depending on the position.
- **Compensation**: Competitive startup salaries (e.g., $160K–$230K for engineering roles per job listings).
- **Career growth**: Fast‑growing company (353% headcount growth) with opportunities to shape processes and take on ownership early.

## Sources

1. [harperinsure.com](https://harperinsure.com/) – Company website (home page)
2. [jobs.ashbyhq.com/harperinsure](https://jobs.ashbyhq.com/harperinsure) – Careers page
3. [ycombinator.com/companies/harper](https://www.ycombinator.com/companies/harper) – Y Combinator company profile
4. [linkedin.com/company/harperinsure](https://www.linkedin.com/company/harperinsure) – LinkedIn company page
5. [builtin.com/company/harper-harperinsurecom](https://builtin.com/company/harper-harperinsurecom) – Built In company profile

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