---
title: 'Customer Service Representative at Apron'
canonical: 'https://feeny.ai/job/customer-service-representative-apron-krakow-mydpetnzpbm1'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Service Representative at Apron

- **Company:** Apron
- **Location:** Krakow, Poland
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/apron/08a54b87-c8f8-4921-bea0-49f01f7131d3

## Job description

## About Apron

Apron is building something game-changing. Founded in 2021, Apron set out to help SMBs win. Small businesses are the backbone of the economy, yet the systems they rely on (particularly around payments) are slow, manual and not built for them. The biggest threat to small business is cash flow, often stemming from a gap between the demand payments put on owners and the aptitude to make the payments effectively. Apron changes that. We are closing the gap by digitising and simplifying the payments process: capturing invoices, issuing expense cards, paying and getting paid, all in one place. We have grown fast over the past few years, expanding our team to circa 100 individuals across the UK, Germany, Spain and more. We are backed by Index Ventures, Bessemer Venture Partners, Zinal Grow and Tony Fadell and we’ve raised $50m. The ambition from here is not incremental growth. Apron is building a category-defining, global fintech business with a clear path to significant revenue scale and international expansion. The next phase requires not just great products and ambition, but a world-class team.

Who We’re Looking For Do you have a knack for solving problems and a passion for delivering exceptional customer service? Are you excited about the opportunity to learn and grow in the dynamic world of payment solutions and helping accountants and business owners? If so, we’d love to hear from you! We are seeking a Customer Service Representative (Junior) who thrives in a fast-paced environment, has at least 6 months of experience in customer support, and is eager to contribute to our mission of redefining business payments and helping companies save time and money.

## What You’ll Be Doing

As a Customer Service Representative, you’ll play a key role in ensuring our customers have a positive experience with our platform. Your responsibilities will include:

- Responding to customer inquiries via email, chat in a timely, accurate, and professional manner.
- Providing clear and concise guidance on platform features and benefits.
- Investigating and resolving customer issues related to payment processing, documents data extraction, account management, and other inquiries.
- Escalating complex cases to senior team members while maintaining ownership of the issue until resolution.
- Assisting customers in understanding our platform and maximizing its benefits for their businesses.
- Sharing tips and best practices to enhance user experience.
- Working closely with product and operations teams to report customer feedback, identify patterns, and propose improvements.
- Participating in team projects aimed at enhancing customer satisfaction and refining support processes.

## What You’ll Need

- Experience:
- Minimum of 6 months of experience in a customer support role.
- Familiarity with customer support tools (e.g., Intercom, Zendesk) and documentation tools (Confluence) is a strong plus.
- Skills:
- Excellent verbal and written communication skills in English (additional language skills are a plus).
- Genuine ability to understand and anticipate customer needs, showing patience and compassion in every interaction.
- Strong critical thinking skills with a solution-oriented approach to addressing challenges efficiently and effectively.
- Demonstrated ability to work well within a team, contributing positively to a collaborative environment.
- A dependable and thorough approach, ensuring all customer questions are addressed completely.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

## What We Offer

- Hybrid work setting in our Krakow office (3 times per week).
- Two rolling shifts: morning and afternoon.
- Comprehensive onboarding and training to ensure your success.
- Competitive compensation and growth opportunities.
- A supportive, inclusive, and dynamic team environment.

## About Apron

## Company Overview
- **One-liner**: Apron is a fintech platform that automates supplier payments, payroll, expenses, and invoice capture, providing a single source of truth for small businesses, accountants, and bookkeepers.
- **Entity Type**: Private (Series B)
- **Headquarters**: London, United Kingdom
- **Founded**: 2021
- **Founders**: Bogdan Uzbekov (Founder & CEO)

## Core Business
- **Primary industry**: Financial Services – payments and financial operations software.
- **Target customers**: B2B – small and medium-sized businesses (SMBs), accountants, bookkeepers, and freelancers.
- **Mission or purpose**: “To flip payments from painful to powerful so more businesses can make it.” [getapron.com/about](https://getapron.com/about)

## Products & Services
- **Invoice Capture**: AI-powered document extraction (receipts, invoices) via WhatsApp, email, or mobile app; auto-categorisation and syncing with accounting software.
- **Bill Pay**: Batch pay suppliers, contractors, and employees in seconds; supports bank transfers and card payments.
- **Payroll**: Pay your team and freelancers in one go, with automatic reconciliation.
- **Pay by Card**: Pay HMRC and suppliers with a credit card even if they don’t accept cards; earn rewards.
- **Apron Card**: Expense cards with custom spending limits; auto-chases receipts and earns cashback (up to 1% on selected categories).
- **Payment Links**: Simple payment links for getting paid by customers (0% fee on bank payments, 1% on personal cards).
- **Rewards (Apron Points)**: Earn points on every payroll and supplier payment; convert 1:1 to Virgin Points for Virgin Red and Virgin Atlantic Flying Club.
- **William AI**: AI assistant that automates document extraction, categorisation, and publishing for accountants and bookkeepers.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Total funding – **$49.4M** across three rounds (Seed, Series A, Series B). [LinkedIn](https://uk.linkedin.com/company/getapron)
- **Notable Investors/Partners**: 
  - Seed (2023): $5.5M led by **Bessemer Venture Partners**.
  - Series A (2023): $14.6M led by **Index Ventures**.
  - Series B (2024): $29.3M led by **Zinal Growth**.
  - Partners: QuickBooks, Xero, Virgin Red/Virgin Atlantic.
- **Growth Signals**: 
  - Named **UK’s fastest-growing fintech startup in 2026** (Sifted 100 Leaderboard). [getapron.com](https://getapron.com/)
  - Headcount grew **+16.3% YoY** to ~79 employees (2026). [LinkedIn](https://uk.linkedin.com/company/getapron)
  - Operating in **9 countries** (UK, Poland, Germany, Spain, US, etc.).
  - Monthly website visits ~74,000 (+15% growth). [LinkedIn](https://uk.linkedin.com/company/getapron)

## Competitive Advantages
- **Unified platform**: Combines payments, payroll, expenses, and bookkeeping in one workspace – eliminating the need for multiple tools.
- **AI automation**: William AI learns user policies and automates repetitive tasks, reducing manual admin for accountants.
- **Rewards on business spend**: Unique cashback and Virgin Points on supplier payments and payroll – a differentiator in SMB fintech.
- **Deep integrations**: Native sync with Xero and QuickBooks for clean books and no month-end surprises.
- **Founding team pedigree**: Founded by ex-Revolut product lead (Bogdan Uzbekov) and backed by top-tier VCs.

## Strategic Focus
- **Expand the SMB customer base** (currently 10,000+ businesses) by deepening product features and international reach.
- **Enhance AI capabilities** to further automate financial operations and reduce manual work for accountants.
- **Scale the rewards programme** to drive customer loyalty and differentiate from competitors.
- **Grow the team** – active hiring across engineering, product, design, and go-to-market roles.

## Why Work Here
- **Culture & values**: Entrepreneurial, customer-obsessed (“We all report to our customers”), humble pros, team sport, passion for excellence. [getapron.com/careers](https://getapron.com/careers)
- **Work model**: Hybrid – London HQ with employees across multiple countries (Poland, Germany, Spain, US, Israel, etc.). Flexible remote working is supported.
- **Growth trajectory**: Fastest-growing fintech startup in the UK (2026) – strong career progression opportunities.
- **Engineering culture**: Backend (Senior Software Engineer) and product design roles actively hiring; modern tech stack (likely Python/Go/React based on job descriptions).
- **Perks**: Rewards programme, equity, and the chance to build a product that directly impacts small business success.

## Sources
1. [getapron.com – Homepage & Product Pages](https://getapron.com/)
2. [getapron.com – About / Our Story](https://getapron.com/about)
3. [getapron.com – Careers Page](https://getapron.com/careers)
4. [LinkedIn – Apron Company Profile](https://uk.linkedin.com/company/getapron)
5. [jobs.ashbyhq.com – Apron Open Positions](https://jobs.ashbyhq.com/apron)

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