---
title: 'Customer Service Representative at Assist World'
canonical: 'https://feeny.ai/job/customer-service-representative-assist-world-south-africa-k5hrhc8gkyv7'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Service Representative at Assist World

- **Company:** Assist World
- **Location:** South Africa
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/assist-world/b75c51c4-5817-46cb-90d1-593cc759862c

## Job description

## About the Role

We are looking for an experienced Customer Service Representative with a strong background in manufacturing or distribution to join our team. You will be responsible for providing professional, responsive support to customers across phone, email and chat. This includes answering general enquiries, managing escalated issues, providing accurate lead-time and delivery information, and working closely with internal teams and vendors to ensure customer needs are met. The ideal candidate is highly organized, detail-oriented and confident working in a fast-paced environment where prioritizing and managing multiple tasks is essential.

## Key Responsibilities

Answer incoming calls promptly and professionally, with a goal of answering 100% of calls within three rings. Respond to customer emails within approximately 2 hours during business hours. Respond to live chat enquiries within 1–2 minutes. Monitor voicemail and return calls within 1–2 hours during business hours. Handle customer questions, concerns and escalated issues professionally and efficiently. Provide customers with accurate information regarding products, availability, lead times and deliveries. Recommend suitable alternative products based on cost, availability and specifications when the requested product is unavailable. Work closely with Order Entry, Accounting, Purchasing, Sales and Operations to resolve customer enquiries and issues. Communicate with vendors and Purchasing to obtain accurate shipment dates and expected delivery information. Monitor scheduled shipments and proactively follow up or expedite orders where required. Contact carriers to reroute, stop or expedite freight when necessary. Follow up with customers after sales to ensure ongoing satisfaction and address any concerns or complaints. Follow up on customer enquiries within 1–2 hours and work towards resolving issues within 24 hours of the initial enquiry. Identify repeat replacement requests and escalate cases involving a second replacement of the same item to the Quality team. Maintain accurate and detailed customer information and records. Manage time effectively and consistently meet individual performance expectations. Work collaboratively with colleagues across the organisation. Complete other customer service or administrative duties as required by business needs.

## What We're Looking For

Required: High School Diploma or GED. 2+ years of customer service experience. Excellent verbal and written communication skills. Strong customer service and relationship-building skills. Excellent attention to detail and accuracy. Ability to prioritize and manage multiple tasks effectively. Comfortable working in a fast-paced environment. Strong problem-solving skills and a proactive approach to customer issues. Ability to communicate effectively with individuals at all levels of an organization. Ability to work independently while also contributing effectively within a team.

Equipment requirements NB: Computer 2 monitors HDMI cables Mouse Keyboard Headset to take calls

Preferred: Experience working within a manufacturing or distribution environment. Experience using ERP systems. Previous experience in a customer-facing role involving order management, logistics or product support. Work Environment This is a fully remote customer service position. The role requires regular use of computers, phones and standard office equipment. You will need to be comfortable spending extended periods working at a computer and communicating with customers and colleagues by phone, email and chat. Schedule Full-time Monday–Friday 7:00 AM–3:30 PM Central Time Travel is not normally required, although occasional travel may be requested based on business needs.

Why Join Assist World?

## 100% REMOTE

$50 birthday bonus $200 testimonial bonus $500 entry monthly raffle

## NO TRACKER. NO PROBLEM

## About Assist World

## Company Overview
- **One-liner**: Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote talent across administrative, sales, customer service, and industry-specific roles.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Las Vegas, Nevada, United States
- **Founded**: 2022
- **Founders**: Cohen Chorabik (CEO & Co-Founder)

## Core Business
- **Primary industry**: Staffing and Recruiting / Virtual Assistant Services
- **Target customers**: B2B — small to medium-sized businesses, real estate firms, legal practices, healthcare providers, e-commerce brands, and growing companies seeking cost-effective, flexible remote support.
- **Mission or purpose statement**: To help businesses build and manage high-performing remote teams without the cost of traditional hiring, saving clients up to 50–70% compared to local hiring.

## Products & Services
- **Virtual Executive Assistant**: AI-powered administrative support including email and calendar management, scheduling, and research.
- **Virtual Administrative Assistant**: General administrative support, data entry, and office management.
- **Accounting Virtual Assistant**: Bookkeeping, payroll, tax support, and financial reporting (expertise in QBO, Ramp & Gust).
- **Customer Support Representative**: Multi-channel customer service, helpdesk management, and client communication.
- **Industry-Specific Assistants**: Specialized roles for Real Estate (lead generation, CRM, marketing), Legal (research, document review, contract management), Healthcare (medical administration), and E-commerce (product listings, SEO, customer service).
- **Social Media & Marketing Manager**: Content creation, audience engagement, ad campaign support, and brand growth.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding — Not disclosed (appears bootstrapped)
- **Notable Investors/Partners**: No major institutional investors identified; operates as a privately held, self-funded entity.
- **Growth Signals**:
  - Headcount grew **247.1% year-over-year** to 39 employees (as of 2026).
  - LinkedIn followers grew **122.2% year-over-year** to ~38,196.
  - Active job postings increased **100% quarter-over-quarter** and **33.3% year-over-year**.
  - Workforce distributed across 9 countries (South Africa, Philippines, United Kingdom, United States, Kenya, Ecuador, Colombia, Canada, Iran).
  - Claims a network of **5,000+ pre-vetted professionals** and a client base across multiple industries.

## Competitive Advantages
- **Cost efficiency**: Clients save 50–70% compared to local hiring, with flexible part-time or full-time engagements and no long-term lock-in contracts.
- **Speed of hiring**: Discovery call to candidate match within 24–48 hours; faster than traditional agencies.
- **Quality of talent**: Only the top 0.5% of applicants are accepted; rigorous vetting process with strong English fluency and timezone alignment.
- **Full-service support**: Dedicated account manager, management dashboard, and 100% satisfaction guarantee (rematch or refund).
- **Global talent pool**: Access to diverse, vetted professionals across time zones, enabling 24/7 coverage.

## Strategic Focus
- **Scale and diversify**: Expanding industry-specific verticals (real estate, legal, healthcare, e-commerce) to capture more niche demand.
- **Technology integration**: Leveraging AI-powered tools (e.g., for executive research and accounting) to enhance assistant productivity and client value.
- **Talent pipeline**: Continuously recruiting top-tier virtual assistants globally, with an emphasis on English fluency, reliability, and U.S. timezone compatibility.
- **Client retention**: Investing in account management and flexible staffing to reduce churn and build long-term partnerships.

## Why Work Here
- **100% remote work**: All roles are fully remote, offering maximum flexibility for global talent.
- **Performance-based compensation**: Pay structures reflect experience, skills, and impact, with biannual bonuses and monthly raffles.
- **Growth opportunities**: Work with high-caliber clients across industries; receive feedback and mentorship to develop professionally.
- **Supportive culture**: Emphasis on transparency, communication, and collaboration — "You’re never just a number."
- **Flexible scheduling**: Part-time (54%) and full-time (45%) options available; ability to align with client time zones (especially U.S. hours).
- **Ideal for**: Organized, proactive, detail-oriented individuals fluent in English, comfortable with Google Workspace, Zoom, Slack, and eager to deliver excellence.

## Sources
1. [assistworld.com](https://assistworld.com/)
2. [jobs.lever.co/assist-world](https://jobs.lever.co/assist-world)
3. [assistworld.com/careers](https://assistworld.com/careers/)
4. [linkedin.com/company/assistworld](https://www.linkedin.com/company/assistworld)
5. [tryremotely.com/company/assist-world](https://tryremotely.com/company/assist-world)

## Other roles at Assist World

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- [Logistics & Routing Coordinator](https://feeny.ai/job/logistics-routing-coordinator-assist-world-south-africa-93md6aj55m3k) — South Africa
- [Collections Specialist / Accounts Receivable](https://feeny.ai/job/collections-specialist-accounts-receivable-assist-world-south-africa-ftmrfwhwycv0) — South Africa
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