---
title: 'Customer Service Representative, Bilingual (Spanish) at PayZen'
canonical: 'https://feeny.ai/job/customer-service-representative-bilingual-spanish-payzen-united-states-a2a63jjj9he8'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Service Representative, Bilingual (Spanish) at PayZen

- **Company:** PayZen
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/payzen-inc/bb134249-0a54-4679-90a7-343dc88e5eb2

## Job description

## About PayZen

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and reduce administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups, and are backed by leading venture capital investors including NEA, SignalFire, Viola Group, and 7Wire Ventures.

## The Role

We are seeking a proactive and empathetic Customer Service Representative who is fluent in both English and Spanish to support patients in navigating payment plans through our platform. In this role, you will serve as a trusted point of contact for patients and providers, helping resolve billing questions, set up payment arrangements, and advocate for an exceptional patient experience. You will primarily handle inbound customer support calls and emails, with a portion of your role dedicated to outbound payment plan support. This is a mission-driven role for someone who genuinely cares about helping people access the healthcare they need. Hours: 9:30 AM - 6:00 PM Eastern Time

## Responsibilities

- Represent PayZen values and deliver excellent, empathetic service in every patient and provider interaction — in both English and Spanish
- Handle inbound and outbound calls and emails to address topics including account questions, billing issues, and payment plan enrollment
- Educate and guide patients on digital payment options and the benefits of PayZen's platform
- Conduct outbound payment plan conversations with patients to resolve overdue accountsCollaborate with providers to resolve issues related to patient payment plans
- Identify opportunities for process improvement and proactively surface solutions to enhance the patient experience

## Requirements

- 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing
- Fluency in Spanish and English (written and verbal) — required
- Passion for helping patients and making a meaningful impact in healthcare access
- Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision
- Excellent verbal and written communication skills in both languages
- Comfortable working in a remote environment with reliable communication and self-accountability
- Adaptable to evolving tools, processes, and schedules in a fast-paced startup environment
- Experience collaborating effectively with cross-functional teams

## Nice to Have

- Experience in healthcare and/or fintech
- Familiarity with payment servicing platforms or CRM tools

## What We Offer

- An opportunity to positively affect the lives of thousands of patients
- A flexible lifestyle that fits the modern work-life balance
- A chance to join a high-growth company at an early stage
- Highly skilled co-workers with whom you can grow your skillset
- Be a part of a team that revolutionizes medical payments in ways never seen before
- The ability to impact company values and culture in a collaborative environment — we value all comments and suggestions
- Competitive pay, employer-paid healthcare, and stock options

## About PayZen

## Company Overview
- **One-liner**: PayZen provides AI-powered, interest-free patient financing solutions for healthcare providers to improve affordability and cash flow.
- **Entity Type**: Private (Venture-backed by NEA, SignalFire, Viola Group, 7Wire Ventures)
- **Headquarters**: San Francisco, California, USA (near Oracle Park) and Tel Aviv, Israel
- **Founded**: 2019
- **Founders**: Itzik Cohen (CEO) and Tobias Mezger (CRO)

## Core Business
- Primary industry: Healthcare financial technology (patient financing, revenue cycle management)
- Target customers: Hospitals and health systems of all sizes (community hospitals to large IDNs), B2B
- Mission: "Bring financial health to healthcare" and "make care accessible and affordable for every patient"

## Products & Services
- **Post-Service Payment Plans**: Interest-free, personalized payment options based on patient's ability to pay, tailored via AI using 30,000+ data points. Enroll in under a minute. (Service / SaaS)
- **Pre-Service Care Card**: Enables patient financing for pre-service and recurring use, removing financial barriers and increasing point-of-service collections. (Service)
- **Financial Assistance Automation**: AI-powered presumptive screening and workflow automation for patient applications. (SaaS)
- **Balance Sheet Boost**: Transition existing payment plans to PayZen to unlock immediate cash flow for providers. (Service)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metrics**: 111 total employees (39 product + tech) – per Built In; providers see an average ~30% collection lift; 78% patient enrollment success rate; patient NPS 50% higher than industry average
- **Notable Investors / Partners**: NEA, SignalFire, Viola Group, 7Wire Ventures
- **Growth Signals**: Pre-built integrations with Epic, Cerner, and other major EHRs; four-week go-live timeline; expanding from post-service plans into a holistic affordability platform

## Competitive Advantages
- **AI-driven personalization**: Uses 30,000+ data points to create customized, interest- and fee-free plans that improve patient enrollment and provider revenue
- **Zero-interest, zero-fee model**: Patient-friendly terms that reduce bad debt and improve satisfaction
- **Seamless integration**: Pre-built EHR integrations with Epic and Cerner, zero IT investment required, four-week implementation
- **Automated workflows**: Reduces administrative burden for healthcare staff
- **End-to-end platform**: Covers pre-service, post-service, financial assistance, and balance sheet solutions

## Strategic Focus
- Expanding from patient financing into a comprehensive, data-driven affordability platform that automates manual processes and improves revenue cycle outcomes for providers.
- Deepening AI/ML capabilities to further personalize patient engagement and optimize collection lift.
- Scaling sales across all segments of U.S. hospitals and health systems.

## Why Work Here
- **Hybrid schedule**: In-office Monday, Tuesday, Thursday; remote Wednesday and Friday
- **Benefits**: Discretionary time-off, 16 weeks parental leave, fully paid healthcare plans for US employees
- **Culture**: Collaboration and transparency emphasized – open Q&A at all-hands, engagement surveys, team meals, global events
- **Career growth**: Bi-annual feedback and compensation reviews, career planning, ownership of high-impact projects
- **Mission-driven**: Solving the U.S. healthcare affordability crisis, directly impacting patients and providers
- **Offices**: San Francisco (Oracle Park area) and Tel Aviv; remote options available for some roles

## Sources
1. [payzen.com](https://payzen.com/)
2. [payzen.com/careers](https://payzen.com/careers/)
3. [payzen.com/about-us](https://payzen.com/about-us/)
4. [builtin.com](https://builtin.com/company/payzen)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/payzen-inc)

## Other roles at PayZen

- [Senior Vice President, Sales](https://feeny.ai/job/senior-vice-president-sales-payzen-united-states-25f0jkvkrz6e) — United States
- [Customer Service Representative](https://feeny.ai/job/customer-service-representative-payzen-united-states-8dt5zjta4kvz) — United States
- [Strategic Account Executive - North](https://feeny.ai/job/strategic-account-executive-north-payzen-united-states-6zj7b2vxr018) — United States
- [Senior DevOps Engineer](https://feeny.ai/job/senior-devops-engineer-payzen-san-francisco-5qsaq54dw7af) — San Francisco, CA
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-payzen-san-francisco-nfat84kev1f5) — San Francisco, CA
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-payzen-san-francisco-wwfs155hekqc) — San Francisco, CA
- [Vice President, Strategic Finance](https://feeny.ai/job/vice-president-strategic-finance-payzen-san-francisco-n2vnky6h4f40) — San Francisco, CA
- [Strategic Account Executive - West](https://feeny.ai/job/strategic-account-executive-west-payzen-united-states-0kgczk332682) — United States
- [Strategic Account Executive - South](https://feeny.ai/job/strategic-account-executive-south-payzen-united-states-6tafmr358ky1) — United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-payzen-united-states-9twywmth9c57) — United States