---
title: 'Customer Service Representative at Buckeye Corrugated, Inc.'
canonical: 'https://feeny.ai/job/customer-service-representative-buckeye-corrugated-inc-greenville-ppnfb1jcpfq3'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Service Representative at Buckeye Corrugated, Inc.

- **Company:** Buckeye Corrugated, Inc.
- **Location:** Greenville, SC
- **Work type:** onsite
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.lever.co/bcipkg/9835d82f-18f7-4a94-b0ef-0ab816745e33

## Job description

Position Purpose:

More than customer support, this role is at the center of every customer project we deliver.

Buckeye Corrugated, Inc. (BCI) is seeking a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys balancing multiple priorities. This position serves as a critical link between our customers, sales team, production teams, and internal departments to ensure projects move seamlessly from concept to delivery.

As a Customer Service Representative, you'll serve as the primary connection between customers, sales, design, production, and logistics teams to ensure projects move seamlessly from concept to delivery. You'll solve problems, coordinate moving parts, build strong customer relationships, and help deliver packaging solutions that make a difference to our customers every day. No two days are the same, making this role a great fit for someone who enjoys variety, adapts well to change, and thrives in a fast-paced setting.

At BCI, you’ll be part of an employee-owned company where your contributions matter and your efforts help drive the success of the entire organization.

Duties & Responsibilities:

Tasks related to this position may vary and are not limited to those listed below:

- Serve as a primary point of contact between customers and internal teams, including Sales, Creative Services, Procurement, Manufacturing, Finishing, and Logistics.
- Prepare estimates and provide quotes to customers.
- Process and verify purchase orders accurately and efficiently.
- Establish delivery schedules and track orders throughout the production process.
- Communicate project updates, timelines, and changes to customers and internal stakeholders.
- Manage customer requests, specification changes, and evolve project requirements.
- Analyze inventory and warehouse data to support replenishment and purchasing decisions.
- Support the development and execution of packaging and display solutions that meet customer expectations.
- Identify materials and resources necessary for successful project completion.
- Monitor production, fulfillment, shipping, and logistics activities to ensure projects remain on track.
- Track project milestones, deliverables, and customer commitments.
- Maintain accurate customer records and project documentation.
- Proactively identify challenges and collaborate with others to develop solutions.
- Provide exceptional support to customers and internal team members.
- Perform all duties in accordance with company policies, safety requirements, and ethical standards.

What Success Looks Like

In your first few months, you’ll develop an understanding of our customers, products, processes, and team dynamics. As your knowledge grows, you’ll be trusted to make informed decisions, anticipate needs, solve problems proactively, and keep projects moving forward with minimal oversight. You'll become a trusted resource for customers and internal teams by providing accurate information, proactive communication, and dependable follow-through.

The most successful people in this role are quick learners who combine strong communication skills, sound business judgment, and a positive attitude. They don’t wait to be told what to do, they gather information, think critically, and take ownership of finding solutions.

What Makes Someone Successful in This Role

- You communicate effectively and professionally with customers and coworkers.
- You can manage multiple projects and competing priorities while maintaining a high level of service.
- You remain positive, adaptable, and solutions-focused when challenges arise.
- You learn quickly and can apply sound judgment to make informed business decisions.
- You take ownership of your responsibilities and follow through on commitments.
- You are organized, dependable, and capable of keeping many moving pieces aligned.
- You enjoy working in a dynamic environment where no two days are the same.
- You work collaboratively and contribute to team success.
- You pay attention to details while maintaining focus on the bigger picture.

Desired Qualifications and Experience:

- Bachelor’s degree preferred.
- Experience in corrugated packaging, manufacturing, POP displays, printing, logistics, or related industries is a plus.
- Experience in customer service, account management, project coordination, operations, or order management.
- Knowledge of structural design, graphic arts, lithographic printing, pre-press, or fabrication is beneficial.
- Proficiency with Amtech, Microsoft Office, and Outlook.
- Strong problem-solving, decision-making, and organizational skills.
- Ability to work independently while contributing to a collaborative team environment.

About BCI:

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.

## About Buckeye Corrugated, Inc.

## Company Overview
- **One-liner**: BCI is a U.S.-based manufacturer of corrugated packaging and retail display solutions, providing end-to-end design, production, and fulfillment services.
- **Entity Type**: Private (Privately Held, Established)
- **Headquarters**: Fairlawn, Ohio, USA
- **Founded**: 1958
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Corrugated packaging manufacturing, retail display solutions, contract packaging, industrial packaging, digital printing.
- Target customers: B2B – brands across food & beverage, consumer packaged goods, retail & grocery, industrial, building materials, and e-commerce.
- Mission or purpose statement: "To deliver innovative, performance-driven packaging built to protect products, elevate brands, and move merchandise at retail."

## Products & Services
- **Corrugated Packaging Manufacturing**: Custom boxes, e-commerce packaging, and shipping solutions produced with advanced flexographic and digital printing.
- **Retail POP Displays**: Full-pallet, half-pallet, and mini-pallet point-of-purchase displays designed to increase in-store visibility and sales.
- **Contract Packaging**: In-house assembly and packing of products into finished packaging, customized for client needs.
- **Digital Printing**: Short-run, high-speed digital printing for customization and quick turnaround.
- **Structural & Graphic Design**: End-to-end design services from concept through production, including structural engineering and high-impact graphics.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over 65 years in business; nationwide manufacturing network spanning coast to coast; multiple facilities across the U.S.
- **Notable Investors/Partners**: Not publicly available (privately held, no external funding disclosed)
- **Growth Signals**: Continued investment in technology and talent; recent expansion of digital printing capabilities; coast-to-coast footprint with facilities in locations like Cedar Falls, IA; Reno, NV; Sioux Falls, SD; Syracuse, NY; Greenville, SC; Rochester, NY.

## Competitive Advantages
- **American-made, end-to-end innovation**: Combined design, manufacturing, and fulfillment under one roof, using U.S.-sourced materials.
- **Advanced equipment**: Capabilities include 7-color printing, precision cutting, and digital printing for speed and customization.
- **Nearly 70-year track record**: Proven reliability and deep industry expertise.
- **Sustainability focus**: Commitment to recyclable materials, right-sized packaging, waste reduction, and responsible manufacturing without sacrificing performance.

## Strategic Focus
- **Sustainability**: Helping brands meet environmental goals through sustainable packaging solutions.
- **Technology & talent**: Continuous investment in advanced printing equipment and employee development to stay ahead of industry trends.
- **Nationwide capability**: Leveraging a coast-to-coast manufacturing network to serve regional and national customers with speed and consistency.

## Why Work Here
- **Culture**: BCI emphasizes a "performance-driven" culture where teamwork, craftsmanship, and innovation are valued. The company describes itself as a team of "makers, thinkers, and innovators."
- **Work model**: Most roles are on-site (manufacturing, design, engineering, logistics). Some hybrid positions exist (e.g., in Reno, NV). Corporate headquarters is in Fairlawn, OH.
- **Benefits package** (from careers page):
  - Bonus plans for all employees
  - Medical coverage with $0 deductible & $0 preventive care co-pays
  - Flexible spending accounts (medical and dependent care)
  - Dental and vision coverage
  - Life insurance
  - Short-term and long-term disability benefits
  - 401(k) with up to 3% match (50% on the first 6% of deferral)
  - Paid time off and 10 paid holidays
  - Educational assistance reimbursement
  - Opportunity to own BCI stock
- **Community involvement**: Donates to local organizations and awards college scholarships to employees' children.
- **Career growth**: Offers training, advancement opportunities, and a "build a career that’s built to last" philosophy.

## Sources
1. [BCI Careers Page](https://www.bcipkg.com/careers/)
2. [BCI Homepage](https://www.bcipkg.com/)
3. [BCI Job Listings on Lever](https://jobs.lever.co/bcipkg)
4. [BCI Corporate Fact Sheet](https://www.bcipkg.com/fact-sheet-bci-corporation/)
5. [BCI About Page](https://www.bcipkg.com/about/)

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