---
title: 'Customer Service Representative at Cargomatic'
canonical: 'https://feeny.ai/job/customer-service-representative-cargomatic-dayton-b3fvjv2jp03b'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Service Representative at Cargomatic

- **Company:** Cargomatic
- **Location:** Dayton, NJ
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/cargomatic/jobs/5450470008

## Job description

Customer Service Representative – West End Express

Location: Dayton, NJ

Employment Type: Full-Time | On-Site (Monday-Friday, 8:00 AM to 5:00 PM) | Experienced

Compensation: $21.00-27.00 per hour depending on experience and qualifications

This is not a remote position. Relocation assistance is not offered.

## Who We Are

Cargomatic is committed to making the lives of truckers and shippers easier. Our goal is to let truckers be truckers and shippers be shippers by simplifying the process for all our customers and vendors.

Cargomatic was named to the Built In Best Places to Work list, recognizing our people-first culture, strong benefits, and commitment to employee growth and well-being.

## About the Role

West End Express is seeking an experienced Customer Service Representative to support customers and daily drayage operations in the NY/NJ market.

This role requires someone who understands port drayage, customer requirements, terminal operations, and the importance of proactive scheduling and communication to avoid unnecessary per diem, storage, and other accessorial costs.

The CSR will work closely with customers, dispatch, and internal teams to ensure shipments are scheduled, tracked, and resolved efficiently.

## Key Responsibilities

- Serve as the primary day-to-day customer contact for assigned accounts.
- Communicate with customers regarding pickups, deliveries, appointments, delays, and shipment status.
- Schedule and coordinate deliveries and pickups with customers and dispatch.
- Monitor containers to ensure appointments and moves are completed within free time and avoid unnecessary per diem, storage, and detention charges.
- Work proactively with customers and dispatch to address potential service issues before they result in additional costs.
- Communicate daily with dispatch regarding load status, appointment changes, driver issues, terminal conditions, and customer requirements.
- Maintain accurate and timely updates across multiple systems, including Trinium and other customer/operational platforms.
- Document customer communications, scheduling changes, exceptions, and resolution activity.
- Research and resolve shipment discrepancies and customer issues.
- Follow up on open issues until a clear resolution is reached.
- Escalate service or operational issues when necessary.

## Qualifications

- A minimum 3 years of customer service experience in transportation, logistics, trucking, or drayage.
- A minimum 3 years of experience supporting NY/NJ port drayage operations.
- Minimum 1 year of hands-on Trinium experience required
- Strong understanding of NY/NJ terminals, appointments, container moves, per diem, storage, detention, and related drayage processes
- Experience working with multiple transportation and customer systems
- Strong communication and organizational skills
- Excellent follow-up and attention to detail
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong problem-solving skills and a proactive approach to customer service

The Ideal Candidate

- Candidate understands that strong customer service in drayage means staying ahead of the shipment, not reacting after there is a problem.
- You are comfortable working directly with customers and dispatch, monitoring free time, identifying potential per diem exposure, and taking action to keep freight moving.

## What's In It for You

- Competitive pay.
- Medical, dental, and vision benefits.
- 401(k) company match.
- Paid time off (PTO) and paid holidays.
- Join a high-growth company redefining logistics and supply chain!

## Equal Opportunity Employer

Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About Cargomatic

## Company Overview
- **One-liner**: Cargomatic operates the largest digital marketplace for local trucking, connecting shippers with a network of over 35,000 professional drivers to streamline local freight and drayage.
- **Entity Type**: Private
- **Headquarters**: Long Beach, California, USA
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Logistics & freight technology (third-party logistics / 3PL)
- **Target customers**: B2B – shippers, importers, retailers, and carriers needing local, regional, or national freight solutions (LTL, FTL, drayage, intermodal, white-glove delivery)
- **Mission/purpose**: “Change the way things move” by solving complex, real-world supply chain problems through innovation and technology

## Products & Services
- **Digital Freight Marketplace**: AI-enabled platform that matches cargo space and drivers to shippers in real time, creating capacity on demand.
- **Less‑Than‑Truckload (LTL)**: Smart routing and bundling technology to consolidate loads from multiple shippers for efficiency and cost savings.
- **Full‑Truckload (FTL)**: On‑demand and scheduled full‑truckload services for local, regional, and national hauling.
- **Drayage**: Port and rail‑ramp services covering the top 20 ports in the continental US.
- **Intermodal**: One‑stop solution connecting air, ground, rail, and sea shipments.
- **White‑Glove / Final Mile**: In‑home delivery and direct‑to‑consumer shipping with branded, high‑touch service.
- **API Integration**: Seamless API for embedding Cargomatic’s marketplace into third‑party platforms.
- **Storage / Yard Management**: Additional warehousing and yard services.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total headcount of 453 employees (as of 2025); network of 35,000+ trucks across 50+ markets; trusted by 19 of the top 20 importers.
- **Notable Investors / Partners**: Not publicly listed; leadership team comprises executives with 150+ years of combined supply chain experience.
- **Growth Signals**: Named to Built In’s Best Places to Work for 2025; rapidly expanding team with multiple open roles across engineering, sales, operations, and product; continuous investment in AI‑enabled platform capabilities.

## Competitive Advantages
- **Largest automated marketplace** for local freight in the US, providing unmatched capacity and coverage.
- **Proprietary AI‑enabled platform** using real‑time location data to optimize load matching and routing.
- **True one‑stop shop** – one provider for LTL, FTL, drayage, intermodal, white‑glove, and yard management, managed through a single technology platform.
- **Subsidiary‑owned assets** combined with a vast network of owner‑operators and fleets ensures reliability and flexibility.

## Strategic Focus
- Continuing to expand technology platform and automation to reduce friction in fragmented freight processes.
- Deepening relationships with top importers and expanding into additional U.S. markets.
- Enhancing API and integration capabilities to embed Cargomatic into customer supply chains.
- Growing the team across engineering, product, sales, and operations to support scaling.

## Why Work Here
- **Culture**: Values include transparency, accountability, modesty, partnership, and intellectual curiosity. Described as a people‑first environment where employees thrive on solving complex problems.
- **Work policy**: OnSite workspace – employees within a 40‑minute commute of hub offices (Long Beach, San Francisco, Chicago, Dayton NJ) are required to work onsite unless their role is designated as remote.
- **Benefits**: Competitive salary, 401K match, flexible PTO, company‑sponsored life insurance, and a strong benefits package.
- **Recognition**: Named a Built In Best Places to Work for 2025.
- **Engineering culture**: Uses modern tech stack (GitHub, CRM tools); emphasis on innovation and real‑world impact in logistics.

## Sources
1. [Cargomatic Website](https://cargomatic.com/)
2. [Cargomatic Careers Page](https://cargomatic.com/about/careers/)
3. [Cargomatic Leadership Page](https://cargomatic.com/about/leadership/)
4. [Built In Company Profile](https://builtin.com/company/cargomatic)
5. [LinkedIn Company Page](https://www.linkedin.com/company/cargomatic)

## Other roles at Cargomatic

- [Dispatcher/Driver Manager](https://feeny.ai/job/dispatcher-driver-manager-cargomatic-long-beach-h4ge7bkvfm0h) — Long Beach
- [Fleet Safety & Compliance Coordinator](https://feeny.ai/job/fleet-safety-compliance-coordinator-cargomatic-savannah-dh4vy55p5c7g) — Savannah, GA
- [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-cargomatic-remote-fbqk71fffbyt)
- [Customer Success Specialist](https://feeny.ai/job/customer-success-specialist-cargomatic-long-beach-svdg4pen4nt6) — Long Beach
- [Port Dispatcher/Driver Manager - Port/Drayage](https://feeny.ai/job/port-dispatcher-driver-manager-port-drayage-cargomatic-savannah-zdmq1mp3fbr5) — Savannah, GA
- [Terminal Operations Manager (Drayage / Port Logistics)](https://feeny.ai/job/terminal-operations-manager-drayage-port-logistics-cargomatic-savannah-j2290626ph76) — Savannah, GA
- [Customer Success Specialist](https://feeny.ai/job/customer-success-specialist-cargomatic-lisle-q7hr0em0cvjj) — Lisle, IL
- [Yard Manager](https://feeny.ai/job/yard-manager-cargomatic-jacksonville-zswhez5x7xwn) — Jacksonville, FL
- [LTL & Truckload Specialist](https://feeny.ai/job/ltl-truckload-specialist-cargomatic-long-beach-ca-san-fransisco-ca-dayton-nj-w38zqd3gp8va) — Long Beach CA San Fransisco CA Dayton NJ Norfolk, VA
- [Director, LTL & Truckload](https://feeny.ai/job/director-ltl-truckload-cargomatic-san-fransisco-ca-long-beach-ca-dayton-nj-6rz0cc1m4y4x) — San Fransisco CA Long Beach CA Dayton NJ Norfolk, VA