---
title: 'Customer Service Representative at Daxko'
canonical: 'https://feeny.ai/job/customer-service-representative-daxko-birmingham-yqpmxrv357w4'
type: 'job'
last_seen: '2026-10-23'
---

# Customer Service Representative at Daxko

- **Company:** Daxko
- **Location:** Birmingham, AL
- **Compensation:** $19–$23/hr
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-02-02
- **Last confirmed live:** 2026-10-23
- **Apply:** https://jobs.gem.com/daxko/am9icG9zdDrzm-SEaYzKWMp6Xn8c-5oI

## Job description

We are seeking a customer-focused and solution-oriented Customer Service Representative who is passionate about helping customers successfully use software platforms. In this role, you will serve as a key point of contact for customers, providing guidance, answering questions, and resolving issues as they navigate our products.

The ideal candidate is naturally curious and enjoys learning how systems work. While a technical engineering background is not required, you should be comfortable exploring software, diagnosing issues, and identifying effective solutions. You will assist customers in understanding platform features, troubleshoot unexpected behaviors, and escalate more complex technical concerns to the appropriate internal teams when necessary.

As a Customer Service Representative, you will play an important role in shaping the customer experience by ensuring users can effectively leverage the tools they depend on each day. Your ability to communicate clearly, investigate issues thoughtfully, and provide timely support will contribute directly to customer success.

This position requires close collaboration with cross-functional partners across support, product, and engineering teams. As you support customers, you will also continue to deepen your product knowledge and strengthen your technical expertise.

This role is based in our Birmingham, AL office, with an expectation of working onsite at least 3 days per week and flexibility to work up to 5 days per week in-office if needed.

## What You’ll Do

- Serve as the first point of contact for customer questions through phone, chat, and email
- Help customers navigate our platform by explaining product features clearly and confidently
- Investigate and troubleshoot software issues, identifying root causes and guiding customers through solutions
- Reproduce reported issues and document details to support effective escalation when needed
- Share product tips, best practices, and training resources that help customers succeed long term
- Partner with product and engineering teams by identifying potential bugs or recurring technical challenges
- Maintain clear and accurate records of customer interactions and support cases
- Stay up to date on product updates, new features, and evolving support processes
- Meet team goals for response times, resolution quality, and customer satisfaction
- Contribute to team learning by sharing insights and growing as a product expert

## What You Bring

Required

- 2+ years in a customer-facing role (customer support, technical support, onboarding, hospitality, retail, or similar)
- Strong written and verbal communication skills
- Comfort learning and navigating new software systems
- A problem-solving mindset and willingness to investigate issues before escalating
- Ability to manage multiple conversations across phone, chat, and email
- Sound judgment around prioritization and escalation
- Ability to work an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
- High school diploma or equivalent

## Preferred

- Bachelor’s degree
- Experience supporting a software product or troubleshooting technical issues
- Experience using CRM or support tools such as Salesforce, Zendesk, or similar platforms
- Curiosity about how software works and interest in becoming a product expert

Additional information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Hybrid & Remote work

All your information will be kept confidential according to EEO guidelines.

#LI_Hybrid

## About Daxko

## Company Overview
- **One-liner**: Daxko provides integrated software and services for fitness and wellness organizations, including nonprofits, community centers, health clubs, and boutique studios, to streamline operations and enhance member engagement.
- **Entity Type**: Private (backed by GI Partners L.P.)
- **Headquarters**: Birmingham, Alabama, United States
- **Founded**: 1998
- **Founders**: Not publicly available (the company was founded in 1998; current CEO Jeff VanDixhorn joined after a merger in 2018)

## Core Business
- **Primary industry/industries**: Software Development, Fitness Technology, Health & Wellness SaaS
- **Target customers**: B2B – Nonprofits, community centers, YMCAs, JCCs, health clubs, boutique fitness studios, and multi-location franchise operators
- **Mission or purpose statement**: “To ensure you achieve yours! While you lead, connect, and build healthier communities, we simplify, integrate, and optimize it all for you.” (from [daxko.com](https://www.daxko.com/))

## Products & Services
- **Daxko Operations**: Comprehensive member management and operational tools for community and nonprofit centers of any size. Includes billing, scheduling, front desk operations, access control, and POS.
- **Daxko FitnessForce**: Local payments, biometric access, tax compliance, WhatsApp-native communications, AI-powered insights, and franchise economics for multi-location and franchise operators.
- **Daxko Engage**: Marketing automation and personalized communication platform to drive member engagement, retention, and renewals.
- **Daxko Payments**: Full-service billing and secure payment processing integrated across all platforms.
- **AI Capabilities**: Purpose-built AI tools that automate workflows, improve operational efficiency, and enhance the member experience.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Total Funding – $8.2M across 4 rounds (per LinkedIn); Annual Revenue – approximately $157.8K (estimated by LinkedIn, likely a fraction of actual revenue)
- **Notable Investors/Partners**: Parent company is GI Partners L.P., a private equity firm. The company serves over 19,000 fitness and wellness centers worldwide.
- **Growth Signals**: Headcount of ~600 employees (+2.1% YoY, +18 people); offices in Birmingham (HQ), Bannockburn (IL), Highlands Ranch (CO), Sugar Land (TX), Noida (India), and Homewood (AL); workforce distributed across 8 countries (US, India, Canada, Philippines, Australia, etc.)

## Competitive Advantages
- **Market Dominance**: Powers 40% of fitness and wellness facilities nationwide in the US (per [daxko.com](https://www.daxko.com/company/our-story)).
- **Niche Focus**: Deep specialization in the nonprofit and community fitness sector, making it a go-to platform for YMCAs, JCCs, and similar organizations.
- **Integrated Ecosystem**: Combines member management, billing, marketing automation, payments, and AI into a single platform, reducing the need for multiple vendors.
- **Longevity & Scale**: Operating since 1998 with a large installed base of 19,000+ centers, providing a strong network effect and data moat.

## Strategic Focus
- **AI Integration**: Actively building purpose-built AI features to automate workflows and improve operational efficiency for clients.
- **International Expansion**: Growing global presence with offices in India and serving customers across multiple countries.
- **Product Consolidation**: Unifying multiple brands (e.g., Club Automation merger in 2018) into a cohesive product suite for different customer segments (nonprofits, clubs, studios).

## Why Work Here
- **Culture & Values**: Emphasizes diversity, equity, and inclusion with employee resource groups. Mission-driven work supporting community health and wellness (from [daxko.com](https://www.daxko.com/company/careers)).
- **Work Policy**: Hybrid workspace – flexible combination of remote and on-site work. Typical time on-site is flexible (per [builtin.com](https://builtin.com/company/daxko)).
- **Perks & Benefits**: Unlimited paid time off, paid parental leave, top-notch health insurance, fitness perks, retirement plans, and employee assistance program (from [daxko.com](https://www.daxko.com/company/careers)).
- **Growth & Development**: Self-learning platforms, in-depth training, specialized leadership training and events (from [daxko.com](https://www.daxko.com/company/careers)).
- **Community Impact**: Impact Days for community service, allowing employees to give back (from [daxko.com](https://www.daxko.com/company/careers)).
- **Engineering Culture**: Senior roles available in .NET, Salesforce, and test automation; distributed team across US and India.

## Sources
1. [daxko.com – Company Overview](https://www.daxko.com/)
2. [daxko.com – Our Story](https://www.daxko.com/company/our-story)
3. [daxko.com – Careers Page](https://www.daxko.com/company/careers)
4. [LinkedIn – Daxko Company Page](https://linkedin.com/company/daxko)
5. [Built In – Daxko Profile](https://builtin.com/company/daxko)

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