---
title: 'Customer Service Representative (English) at primexbt'
canonical: 'https://feeny.ai/job/customer-service-representative-english-primexbt-remote-y1rq9zwkehkb'
type: 'job'
last_seen: '2026-10-13'
---

# Customer Service Representative (English) at primexbt

- **Company:** primexbt
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.eu.greenhouse.io/primexbt/jobs/5000283101

## Job description

How you are going to make an impact 🛠

- Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
- Work together with various departments to address complex problems and escalate issues when necessary.
- Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
- Record and document repetitive issues to contribute to process improvement.
- Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
- Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
- Identify and execute initiatives to improve the overall customer experience.

Discover your Fit 🪄

- Experience in fintech (forex/crypto).
- 1+ years of online customer support experience.
- Excellent written and oral English.
- Excellent interpersonal and communication skills.
- Ability to manage or navigate stressful situations.
- Experienced with using customer service software, tools and databases

Conditions of work:

Shifts are 2/2 4am-4pm GMT

We are ready to provide for you

- 100% remote job at any place you wish
- Competitive salary based on your experience
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts

! Please provide cv in English !

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