---
title: 'Customer Service Representative (English/Spanish Bilingual) at Fleetworthy'
canonical: 'https://feeny.ai/job/customer-service-representative-english-spanish-bilingual-fleetworthy-united-rr69a2q5n6c7'
type: 'job'
last_seen: '2026-09-15'
---

# Customer Service Representative (English/Spanish Bilingual) at Fleetworthy 

- **Company:** Fleetworthy 
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/bestpass/jobs/4691402006

## Job description

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at [fleetworthy.com](http://fleetworthy.com/).

Job Purpose

The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email.

Essential Duties and Responsibilities

- Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
- Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
- Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
- Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

## Experience and Competencies

- Education: Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
- Experience: 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
- Problem-Solving: Applies structured thinking to resolve customer issues independently; knows when to escalate.
- Communication: Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues. Bilingual (English/Spanish) is a preference, but not required.
- Teamwork & Collaboration: Actively supports colleagues, builds stable working relationships, and contributes to team goals.
- Leadership Mindset: Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.
- Work Style: Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism.

Knowledge & Skills Proficiency

- Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must
- Familiar with Salesforce or similar CRM systems.
- Bilingual (English & Spanish)

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

## About Fleetworthy 

## Company Overview
- **One-liner**: Fleetworthy provides a unified technology suite for fleet readiness, combining safety and compliance, toll management, and weigh station bypass solutions.
- **Entity Type**: Private (subsidiary of Bestpass, Inc.; acquired in 2023)
- **Headquarters**: Albany, New York, United States
- **Founded**: Not publicly available (brand launched in 2024/2025 through a rebrand of Bestpass, Fleetworthy Solutions, ExpressTruckTax, and Drivewyze)
- **Founders**: Not publicly available

## Core Business
- Primary industry: Fleet management software for commercial trucking and logistics.
- Target customers: B2B – fleet managers, owner-operators, human resources, and finance teams in transportation.
- Mission or purpose: "Simplify road safety and fleet operations through integrated, innovative technology" – helping fleets stay compliant, efficient, and safe.

## Products & Services
- **[Safety & Compliance]**: Digital tools for regulatory compliance, driver monitoring, and audit readiness.
- **[Toll Management]**: Nationwide toll coverage (Complete Pass+) with a single device, reducing violations and administrative burden.
- **[Weigh Station Bypass]**: Access to 925+ locations across 48 states and provinces, with expedited inspection capabilities.

These are delivered as a **Connected Suite** that integrates all products under one platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Annual Revenue of $37.4M (estimated by LinkedIn) and Total Funding of $105.8M across multiple rounds.
- **Notable Investors/Partners**: The Argentum Group (led early round), Susquehanna Growth Equity (talent source), and partnerships with 90% of the largest fleets in North America.
- **Growth Signals**: Headcount grew 213.9% YoY to 225 employees; recent rebrand unified four legacy brands; active job postings increased 700% YoY; AI-enabled features being rolled out.

## Competitive Advantages
- Only vendor offering a complete, integrated suite for safety, tolls, and bypass – reducing the need for multiple point solutions.
- Largest weigh station bypass network in North America, with 925+ locations.
- Trusted by 90% of the largest fleets (e.g., Faith Technology saw 90% reduction in toll violations; RWE saw 15%+ reduction in compliance costs).
- Deep domain expertise from decades of combined experience (Bestpass founded in 1993, Drivewyze in 2009, etc.).

## Strategic Focus
- Unified brand strategy under Fleetworthy to cross-sell and simplify customer experience.
- Investment in AI-enabled, connected fleet technology to improve real-time decision-making and proactive compliance.
- Continued expansion of product features and geographic coverage (presence in Canada and India).

## Why Work Here
- **Culture**: Collaborative, innovative, and fun environment with employee-led committees (Thrive, Hype, Care). Emphasis on "People First, Trust, Every Trip Matters, Always Innovating, Mindset".
- **Work Model**: Offers remote, hybrid, and in-office roles. Many engineering positions are remote or hybrid (Edmonton, AB or US remote).
- **Perks**: Comprehensive health/dental plans, life and disability insurance, wellness programs, Employee Assistance Program, paid time off, casual dress code, company swag, events, and learning & development programs.
- **Engineering Culture**: Opportunities to work on meaningful products that impact real-world safety; stack includes modern software engineering roles (Platform Engineer, Senior Software Engineer, Manager, Software Engineering) with a focus on innovation.

## Sources
1. [fleetworthy.com](https://fleetworthy.com/)
2. [linkedin.com](https://www.linkedin.com/company/fleetworthy)
3. [greenhouse.io](http://job-boards.greenhouse.io/bestpass)
4. [fleetworthy.com](https://fleetworthy.com/resources/blog/a-new-era-in-fleet-management)

## Other roles at Fleetworthy 

- [Internship - Finance](https://feeny.ai/job/internship-finance-fleetworthy-albany-zg519wjpx272) — Albany, NY
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-fleetworthy-edmonton-ktacemy44kfm) — Edmonton, Canada
- [Fleet Compliance Associate](https://feeny.ai/job/fleet-compliance-associate-fleetworthy-madison-wq6cbyrek9aq) — Madison, WI
- [IT Support Specialist](https://feeny.ai/job/it-support-specialist-fleetworthy-edmonton-wsg853r1ta30) — Edmonton, Canada
- [Business Analyst](https://feeny.ai/job/business-analyst-fleetworthy-edmonton-e85z33p0h65t) — Edmonton, Canada
- [R&D Imaging Specialist](https://feeny.ai/job/r-d-imaging-specialist-fleetworthy-edmonton-0gz77gcct8a8) — Edmonton, Canada
- [Platform Engineer](https://feeny.ai/job/platform-engineer-fleetworthy-edmonton-03dgkxgp5tm6) — Edmonton, Canada
- [Billing Specialist](https://feeny.ai/job/billing-specialist-fleetworthy-edmonton-ec5exjbbfst9) — Edmonton, Canada
- [Field Service Technician](https://feeny.ai/job/field-service-technician-fleetworthy-wisconsin-9xsq9ns3sqgk) — Wisconsin
- [Field Service Technician](https://feeny.ai/job/field-service-technician-fleetworthy-new-york-fg5sbpm1vvsx) — New York, NY