---
title: 'Customer Service Representative - Guiding & Web Tension at Maxcess International'
canonical: 'https://feeny.ai/job/customer-service-representative-guiding-web-tension-maxcess-international-xax8s7mtj9c5'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Service Representative - Guiding & Web Tension at Maxcess International

- **Company:** Maxcess International
- **Location:** Oklahoma City, OK
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/maxcessinternational/jobs/5421804008

## Job description

Primary Responsibility: This position is responsible for customer liaison during system application specification, estimating, quote preparation, order review, and support after the sale.

Duties and Responsibilities:

- High level of quoting experience to provide the best customer service in the industry
- Strong mechanical aptitude with ability to provide conceptual solutions
- Provide the best customer service in the industry
- Cultivate an open communication environment
- Support the department head to meet and exceed company objectives in an efficient manner
- Provide product solutions to customer problems, manages all customer questions regarding technical applications, pricing, delivery, capabilities, etc.
- Selecting systems for customer specific applications. Requires meeting customer needs and interaction with other team members and departments for nonstandard applications.
- Estimate margin dollars based on equipment costs on quotations and orders
- Handle Customer discussions concerning application and quotation issues.
- Ability to perform equipment troubleshooting and installation oversight.
- Act as a project manager for your projects through engineering and manufacturing as necessary – working with customers, vendors, and internal customers
- Involvement with engineering during system testing
- Maintain records, files, and databases for future reference
- Handle customer complaints and warranty issues, provide solutions and negotiate credits, refunds, or rework options
- Function as customer advocate and represent the customer’s interests regarding quality issues and interpretation of customer’s needs and specifications
- Assist other departments as needed
- Other duties as assigned to meet departmental and Company objectives.

## Minimum Qualifications

Education/Experience:

- Preferred: Bachelor’s degree in Engineering (Mechanical preferred but not limited to) or similar field with one to two years’ experience, or Bachelor’s degree in business or technology with three to five years’ experience, or Associate degree with three to five years’ experience.

or

Industry Knowledge with five year’ plus experience

- Able to handle pressure well, be self-motivated and detail oriented
- Ability to work collaboratively across functions to accomplish goals and meet company objectives
- Ability to balance expectations for job duties with a creative approach for problem solving
- Integrity and high ethical standards
- Excellent communication skills, both oral and written

Other Candidate Qualifications:

- Understands business implications of decisions
- Ability to work in a team environment
- Willingness to provide enthusiasm and creative solutions to meeting customer needs and achieving the company’s goals
- Ability to work independently without supervision
- Ability to “think on your feet”, creative problem solving, determine and advocate customer needs
- Personable and able to develop and maintain good relationships
- Ability to maintain composure, positive attitude, and organization with multiple tasks amidst constant interruptions and conflicting priorities
- Financial aptitude with knowledge of or ability to learn business concepts related to sales and marketing, forecasting, negotiating deals, estimating, and tracking product and project costs
- Ability to negotiate with customers, suppliers, and coworkers
- Ability to effectively balance between customer satisfaction and optimizing financial returns
- Technical aptitude with the knowledge of or ability to learn engineering concepts
- Ability to read drawings and technical specifications of CAD work
- Knowledge of Windows-based applications; experience with Salesforce and Epicor ERP is a plus
- Understanding or ability to learn Ethernet-based networking

Physical Requirements

- Ability to sit for extended periods of time
- Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
- Position located in Oklahoma City, OK (Hybrid after 1-year on-site training period)

#IND Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

## About Maxcess International

## Company Overview
- **One-liner**: Maxcess International provides custom, end-to-end web handling solutions (guiding, tension control, winding, slitting, and die cutting) for industrial converting lines across packaging, paper, nonwovens, metals, and other specialty markets.
- **Entity Type**: Private (owned by Berwind Corporation)
- **Headquarters**: Oak Brook, Illinois, United States
- **Founded**: 1939 (as Fife; Maxcess brand established in 1998)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Automation Machinery Manufacturing (web handling equipment and services)
- **Target customers**: B2B – industrial manufacturers in packaging, tag & label, paper, nonwovens, metals, tire & rubber, battery, and specialty converting
- **Mission / Purpose**: “We provide solutions that help you work better, faster and smarter” – optimizing peak output performance through integrated, customized web handling solutions.

## Products & Services
- **Web Guiding Solutions** (Fife brand): Sensors, actuators, and controllers for precise web alignment.
- **Tension Controls** (MAGPOWR brand): Brakes, clutches, and tension controllers for consistent web tension.
- **Winding Systems** (Tidland brand): Shafts, chucks, and winding accessories for roll handling.
- **Slitting Systems** (Tidland, RotoMetrics): Shear, score, and razor slitting solutions.
- **Rotary Dies** (RotoMetrics, ICD): Precision rotary die cutting tools for label and flexible packaging.
- **Precision Rolls** (Webex, Valley Roller, Componex): Custom engineered rolls for various converting applications.
- **Industry 4.0 / Automation**: Integrated sensors and control systems to reduce manual intervention and improve sustainability.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Estimated annual revenue of **$750M** (LinkedIn data)
- **Notable Investors / Partners**: Owned by **Berwind Corporation** (private holding company). Previously acquired by **Bertram Capital** in 2014. Recent acquisitions include **International Cutting Die (ICD)** (2024) and **Componex** (2018).
- **Growth Signals**:
  - Headcount growth of **+6.2% YoY** (~260 employees)
  - Global operations across 14 countries (manufacturing & sales in North America, Europe, India, China, Australia)
  - Active R&D investment in Industry 4.0 and sustainable automation
  - 35 open job postings (as of mid-2026)

## Competitive Advantages
- **End-to-end solutions**: Only partner offering a complete, integrated line from unwind to rewind across multiple brands.
- **Deep application expertise**: Decades of combined experience (over 400 years) in web handling mechanics and process optimization.
- **Global service network**: Manufacturing and support in 14 countries ensures local responsiveness.
- **Proven reliability**: Long-standing brands (Fife, Tidland, MAGPOWR, RotoMetrics) trusted by major industrial customers.

## Strategic Focus
- **Industry 4.0**: Developing safer, automated systems that reduce dependency on skilled manual labor and minimize human error.
- **Sustainability**: Helping customers run more sustainably through efficient web handling and reduced waste.
- **Expansion**: Continued geographic growth and strategic acquisitions to broaden product portfolio (e.g., ICD acquisition in 2024).

## Why Work Here
- **Culture**: Values diversity, equity, and inclusion; described as a “growing and diverse global team” with a thirst for continuous learning.
- **Work environment**: Fast-paced, global operations; roles span engineering, supply chain, sales, customer service, and skilled trades.
- **Remote / hybrid**: Not explicitly stated; many roles are likely on-site at manufacturing locations (e.g., Camas, WA; Oklahoma City, OK; Neenah, WI; Eureka, MO; Greenville, WI; Kelkheim, Germany).
- **Growth opportunities**: 19 active job postings with a +35.7% increase in openings year-over-year; internships available.
- **Engineering culture**: Strong emphasis on R&D, product development, and process innovation (Global Director of R&D role, Mechanical Design and Process Engineers).

## Sources
1. [maxcessintl.com](https://www.maxcessintl.com/)
2. [maxcessintl.com/about-us](https://www.maxcessintl.com/about-us/)
3. [maxcessintl.com/careers](https://www.maxcessintl.com/careers/)
4. [job-boards.greenhouse.io/maxcessinternational](http://job-boards.greenhouse.io/maxcessinternational)
5. [linkedin.com/company/maxcessintl](https://www.linkedin.com/company/maxcessintl)

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