--- title: 'Customer Service Representative at Guild Garage Group' canonical: 'https://feeny.ai/job/customer-service-representative-guild-garage-group-indianapolis-xyw92mrzqrcj' type: 'job' last_seen: '2026-09-11' --- # Customer Service Representative at Guild Garage Group - **Company:** Guild Garage Group - **Location:** Indianapolis, IN - **Compensation:** $18–$21/hr - **Posted:** 2026-04-23 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/guildgaragegroup/jobs/4230357009 ## Job description Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here! At Garage Door Doctor, we’re more than just a small business—we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side. We’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed. What You’ll Be Doing: You'll be the voice of Garage Door Doctor—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll: - Deliver top-notch service with a positive, empathetic, and professional approach. - Handle a high volume of calls with confidence and efficiency. - Work across multiple channels (email, chat, phone) to solve problems and provide updates. - Think on your feet, research solutions, and provide helpful, friendly responses. - Keep accurate records of customer interactions and transactions. - Recognize opportunities to recommend additional services that benefit the customer. - Work closely with technicians and team members to ensure seamless service. - Learn our services inside and out—becoming a go-to expert. What We’re Looking For: - 1+ year in a customer service role (bonus points if it's in home services or tech!) - Excellent communication and active listening skills. - Strong organization, time management, and multitasking abilities. - Friendly, adaptable, and calm under pressure. - Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!). - A team player who’s excited about growth and making a real impact. - High school diploma or equivalent. Why You’ll Love It Here: - Team-first culture where your contributions matter. - Opportunities for advancement—we love to promote from within! - Respect, recognition, and rewards for hard work and dedication. - Hands-on training and mentorship to help you shine. - A chance to build a career with a growing, respected local company. This position is based in our Indianapolis, IN office—where great things are happening every day. What we have to offer you! - Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching - Employee Discount - Employee Referral - You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success - Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range $18—$21 USD By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities. ## About Guild Garage Group ## Company Overview - **One-liner**: Guild Garage Group is a first-of-its-kind coalition of garage door brands that partners with residential service providers to offer resources, back-office support, and growth opportunities while preserving local leadership and ownership. - **Entity Type**: Private (Acquisition Financing round) - **Headquarters**: New York, New York, United States - **Founded**: 2023 - **Founders**: Kevin Morris (Co-Founder and Chief Information Officer) and others (names not publicly disclosed) ## Core Business - Primary industry: Residential garage door installation, repair, and service - Target customers: B2B (garage door service companies) and B2C (homeowners) - Mission: “To partner with talented and hungry owners, and provide them with the ambition, resources, and partnership necessary to reach their full potential.” [guildgaragegroup.com](https://guildgaragegroup.com/) ## Products & Services - **Guild Garage Group Partnership Program**: A platform that acquires garage door companies and offers owners “unit-level ownership” so they retain annual distributions and eventual exit benefits. Partners gain access to data-driven insights, training, back-office support, and a network of like-minded operators. The company does not operate as a traditional private equity firm but as an alliance that retains local management and employees. [guildgaragegroup.com](https://guildgaragegroup.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Minimum annual revenue of $4 million+ for partner companies; over 20 brands under the Guild umbrella (based on careers page locations) - **Notable Investors/Partners**: Not publicly disclosed (latest funding round labeled “Acq - Fin” on CB Insights) - **Growth Signals**: Founded in 2023, already lists 95+ open positions on Greenhouse across multiple states (NV, UT, WV, NJ, IL, MD, IN, CA, KS, TX, HI, OK, AL, WA, AZ, NY, PA, CO, NC, OH, ID, GA, etc.), indicating rapid expansion and acquisition activity. [greenhouse.io](https://job-boards.greenhouse.io/guildgaragegroup) ## Competitive Advantages - **People-first, value-added platform**: Unlike traditional private equity, Guild retains local leadership, employees, and culture, emphasizing continuity and care. - **Unit-level ownership**: Acquired owners keep a stake in their business, aligning incentives and encouraging long-term growth. - **Strong vetting process**: Partners must use a leading CRM (e.g., ServiceTitan), have 10+ employees, and demonstrate ability to scale 150%+ within 3–5 years. - **Data-driven support**: Provides back-office systems, training, and data insights to improve operations. ## Strategic Focus - Sustainable growth through a combination of organic expansion and strategic tuck-in acquisitions. - Building a network of premier residential service providers by empowering local operators with resources and autonomy. - Scaling partner companies to 150%+ growth within 3–5 years while maintaining a “people-first” culture. ## Why Work Here - **Culture**: Emphasizes a “people-first” environment, preserving local cultures and offering stable careers with room to grow. Described as “a community of owner-operators, bonded by values, built on trust.” [guildgaragegroup.com](https://guildgaragegroup.com/) - **Remote/Hybrid**: Some roles (e.g., Accounts Payable Specialist) are remote; many positions are location-specific at partner company sites across the U.S. - **Notable Perks**: “Rock-solid back-office support,” training manager, mentorship opportunities, and career paths in the trades. The company positions itself as a “guild for the modern era,” elevating the trades. - **Growth Opportunity**: With rapid expansion and 95+ open roles, employees can join a growing network and potentially move across brands or into leadership. ## Sources 1. [Guild Garage Group Website](https://guildgaragegroup.com/) 2. [Guild Garage Group Careers (Greenhouse)](https://job-boards.greenhouse.io/guildgaragegroup) 3. [Guild Garage Group Leadership Page](https://guildgaragegroup.com/leadership/) 4. [CB Insights Company Profile](https://www.cbinsights.com/company/guild-garage-group) 5. [Guild Garage Group LinkedIn](https://www.linkedin.com/company/guild-garage-group) ## Other roles at Guild Garage Group - [Dispatcher](https://feeny.ai/job/dispatcher-guild-garage-group-tip-top-charlotte-7ba42k3efda0) — Tip Top- Charlotte, NC - [Garage Door Sales/Technician Apprentice](https://feeny.ai/job/garage-door-sales-technician-apprentice-guild-garage-group-st-george-d23vdwg8386g) — St George, UT - [Customer Service Representative](https://feeny.ai/job/customer-service-representative-guild-garage-group-rockville-nnz1t8k467w9) — Rockville, MD - [Garage Door - Install Technician](https://feeny.ai/job/garage-door-install-technician-guild-garage-group-phoenix-06eaf5510bww) — Phoenix, AZ - [Outside Sales Consultant](https://feeny.ai/job/outside-sales-consultant-guild-garage-group-inwood-west-virginia-69brx7f519n0) — Inwood West Virginia, United States - [Garage Door Technician – Paid Training](https://feeny.ai/job/garage-door-technician-paid-training-guild-garage-group-inwood-west-virginia-43mzch672h7e) — Inwood West Virginia, United States - [Warehouse Associate](https://feeny.ai/job/warehouse-associate-guild-garage-group-elmwood-park-2d36fmjz185g) — Elmwood Park, NJ - [Garage Door Sales/Technician](https://feeny.ai/job/garage-door-sales-technician-guild-garage-group-commerce-city-pw8ftq4kpc0j) — Commerce City, CO - [Lead Generator / Sales Associate – Costco Partnership](https://feeny.ai/job/lead-generator-sales-associate-costco-partnership-guild-garage-group-reno-dkf8cgrt95ds) — Reno, NV - [Garage Door Sales Consultant](https://feeny.ai/job/garage-door-sales-consultant-guild-garage-group-meridian-wg4k69c623nz) — Meridian, ID