---
title: 'Customer Service Representative – Hotel Reservations (Remote) at Aisles & Abroad'
canonical: 'https://feeny.ai/job/customer-service-representative-hotel-reservations-remote-aisles-abroad-rmwmxh8rn3s6'
type: 'job'
last_seen: '2026-09-17'
---

# Customer Service Representative – Hotel Reservations (Remote) at Aisles & Abroad

- **Company:** Aisles & Abroad
- **Location:** Washington, DC
- **Compensation:** $45k–$75k
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.lever.co/aisle_and_abroad/585634fd-7ebe-4e4f-ac29-6ddebfaf27e3

## Job description

Customer Service Representative – Hotel Reservations (Remote) About the Role: Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office.

Key Responsibilities:

- Help clients choose and book hotel accommodations
- Provide details on amenities, pricing, and availability
- Manage reservation changes and maintain accurate records
- Communicate professionally via phone, email, and messaging

Qualifications:

- Strong communication and hospitality skills
- Professional, detail-oriented, and self-motivated
- Basic computer proficiency and reliable internet
- Customer service or hospitality experience is a plus

What We Offer:

- Flexible remote schedule
- Training and access to booking tools
- Supportive team culture
- Income-earning possibilities based on performance
- Travel discounts and perks

## About Aisles & Abroad

## Company Overview
- **One-liner**: A modern wedding, event, and destination experience studio that curates beautifully planned celebrations and meaningful journeys for clients.
- **Entity Type**: Private (Bootstrapped – no disclosed funding)
- **Headquarters**: United States (remote-first; administrative presence in New Jersey)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Travel & tourism, events & weddings, hospitality services
- **Target customers**: B2C (individuals planning weddings, honeymoons, destination events, anniversaries, and group travel)
- **Mission or purpose statement**: “Crafting seamless, memorable moments—whether it’s walking down the aisle, celebrating a milestone, or exploring a new destination.”

## Products & Services
- **Wedding Planning & Coordination**: Full-service and partial planning for local and destination weddings.
- **Destination Wedding & Honeymoon Consulting**: Personalized itineraries, vendor coordination, and travel logistics for couples.
- **Event & Travel Planning**: Local events, anniversary trips, and group celebrations.
- **Cruise & Hotel Booking**: Expert booking of cruises, hotels, vacation homes, and all-inclusive resorts (partnered with a host agency with 70+ years of experience).
- **Luxury Destination Specialist**: Premium concierge-level support for high-end travel itineraries and reservations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Rapid hiring – currently listing over 730 active job openings across remote roles, indicating strong growth.
- **Notable Investors/Partners**: Partnered with an award-winning host agency (70+ years in travel industry). Specific partner names not publicly listed.
- **Growth Signals**: 733+ active jobs on bebee.com and 748 listings aggregated; continuous posting of new remote roles (Booking Assistant, Cruise Travel Rep, Luxury Specialist, etc.)

## Competitive Advantages
- **Remote-first, fully distributed team** – allows hiring talent across the U.S. without geographic constraints.
- **Structured onboarding and training** – provides access to reservation systems, travel resources, and supplier webinars.
- **Deep specialization in weddings and destination events** – a niche that combines event planning with travel expertise.
- **Personalized, high-touch service model** – focuses on bespoke experiences rather than volume.

## Strategic Focus
- Scaling the remote team to support a growing client base while maintaining a personalized service standard.
- Expanding service offerings: from weddings and honeymoons to broader destination experiences (anniversaries, group travel, luxury getaways).
- Investing in technology and training to ensure seamless remote coordination and client communication.

## Why Work Here
- **Fully remote, flexible work environment** – work from anywhere in the U.S. with reliable internet.
- **Competitive pay** – roles range from $45k to $75k per year (e.g., Cruise & Hotel Booking Specialist, Luxury Destination Specialist).
- **Benefits** – medical, dental, vision insurance, 401(k) matching, unlimited vacation, paid time off, company retreats, and home office budget (as listed on RemoteOK).
- **Training & development** – structured onboarding, supplier webinars, and ongoing professional development.
- **Collaborative, supportive culture** – described as a “collaborative and supportive team” with a warm, personalized approach.
- **Diverse role types** – from entry-level data entry to specialist travel coordinators, offering career paths for different skill sets.

## Sources
1. [Lever Careers Page – Aisles & Abroad](https://jobs.lever.co/aisle_and_abroad)
2. [BeeBee Company Profile – Aisle and Abroad](https://bebee.com/us/companies/aisle-and-abroad)
3. [RemoteOK – Aisle and Abroad](https://remoteok.com/company/aisle-and-abroad)
4. [Lever Job Posting – Cruise & Hotel Booking Specialist](https://jobs.lever.co/aisle_and_abroad/04a67b00-f2e9-4115-bfdc-2a143ad8a687)
5. [Lever Job Posting – Luxury Destination Specialist](https://jobs.lever.co/aisle_and_abroad/f88072d7-bf2b-4b2d-bb79-c8a630d29a6e)

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