---
title: 'Customer Service Representative I at Significance, Inc.'
canonical: 'https://feeny.ai/job/customer-service-representative-i-significance-inc-port-hueneme-3kmr6rdeqw0k'
type: 'job'
last_seen: '2026-11-05'
---

# Customer Service Representative I at Significance, Inc.

- **Company:** Significance, Inc.
- **Location:** Port Hueneme, CA
- **Work type:** onsite
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.lever.co/significanceinc/b435b7e0-46ec-435e-a032-42cade18d2bb

## Job description

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact. We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Significance, Inc. is seeking a Customer Service Representative I to support a federal program in Port Hueneme, CA. This opportunity is ideal for a service-focused professional who enjoys supporting program operations and building strong customer relationships. The position is onsite five days a week and requires an active Secret clearance. Position contingent upon contract award.

The Customer Service Representative I provides cross-functional support to essential programs and customer-facing operations at NSWC PHD. This role plays a key part in planning, directing, and driving the success of long-term, multi-faceted technology initiatives—often organized into sub-programs and tasks that deliver innovative solutions leveraging emerging concepts and rapidly advancing technologies.

The position encompasses a wide range of program and customer support activities aimed at achieving strategic objectives. Responsibilities include ensuring program alignment with organizational goals, developing plans and milestones, identifying risks, monitoring progress, and reporting on performance. The specialist will assist and guide both internal and external stakeholders, address inquiries, and resolve issues promptly to prevent disruptions. Additionally, this role facilitates communication and coordination across departments and teams to promote efficiency, goal alignment, and the delivery of high-quality service.

Tasks and Responsibilities:

Program Coordination & Execution- •Support planning, scheduling, and tracking of program deliverables and milestones across sub-tasks and technical domains •Coordinate meetings, briefings, and program-related events; prepare agendas and capture minutes •Monitor program metrics and compile data for performance reports and strategic reviews Customer Engagement & Stakeholder Support •Respond to inquiries and support issue resolution with professionalism and discretion •Assist internal and external stakeholders to ensure alignment with program goals and technical objectives •Facilitate cross-departmental communication and task coordination to support program success

Documentation & Reporting- •Maintain organized records, logs, and documentation in accordance with DON standards •Prepare meeting materials, program communications, and executive-level reports •Contribute to documentation standardization and process improvement initiatives

Compliance & Operational Support- •Ensure all support activities adhere to DON policies, internal procedures, and government regulations •Support onboarding and personnel coordination for program staff •Collaborate with technical, financial, and administrative teams to support integrated program goals •Perform other job-related duties as assigned by Manager.

Required Skills

- Excellent customer service and communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Strong attention to detail and excellent organizational skills.
- Exceptional written and verbal communication skills.
- Ability to work effectively under pressure.
- Ability to maintain professional working relationships and demeanor.
- Dependable, with strong time management skills.
- Bachelor's Degree, two years of professional experience

Desired Skills

- Experience supporting government contracting or Navy technical programs
- Familiarity with program management tools and performance tracking systems
- Knowledge of Navy policies, acquisition processes, or contract support
- Experience coordinating across departments and managing customer relationships

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

We are an E-Verify Employer https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

## About Significance, Inc.

## Company Overview
- **One-liner**: Significance, Inc. is a federal government consulting and contracting firm that delivers data strategy, AI/ML, automation, and financial management solutions to U.S. government agencies, especially the Department of Defense.
- **Entity Type**: Private (Economically Disadvantaged Woman-Owned Small Business – EDWOSB)
- **Headquarters**: Annapolis, Maryland, USA (with an additional office in Alexandria, Virginia)
- **Founded**: 2014
- **Founders**: Mary Ahern (CEO)

## Core Business
- **Primary industry/industries**: Government consulting, federal contracting, IT services, data analytics, financial management
- **Target customers**: U.S. federal government agencies, primarily the Department of Defense (DoD) and military branches
- **Mission or purpose statement**: To deliver mission-critical solutions with integrity, collaboration, and innovation, while building a culture of significance that values relationships and expertise.

## Products & Services
- **Data Strategy & Governance**: Secure, standardized data solutions, scalable architecture design, data warehousing (Databricks, SAP HANA, Snowflake).
- **Data Intelligence & AI/ML**: Advanced AI/ML solutions (TensorFlow, DataRobot, OpenAI), predictive analytics, actionable insights via PowerBI, Tableau, Qlik.
- **Process Automation & Integration**: Robotics-driven efficiency (UiPath / RPA), seamless data migration & transformation, integrated business solutions (Oracle, SAP, ERP).
- **Innovation & Application Enablement**: Emerging technology & proof-of-concept development, comprehensive application support (Qlik, Tableau, UiPath, Databricks, PowerBI, etc.), and the proprietary GSTEP™ Empowerment Framework.
- **Financial Services / Business Solutions**: Planning, Programming, Budgeting & Execution; Financial Improvement & Audit Readiness; Audit Support; Payroll & Personnel Support; Asset Management; ERP.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held)
- **Key Metric**: 7-time winner of Washington Business Journal’s “Best Place to Work” (2019–2025); growing rapidly with open positions across multiple DoD contracts.
- **Notable Investors/Partners**: No external investors disclosed; key client relationships are with the DoD and nearly every branch of the military.
- **Growth Signals**: Expanding team (active hiring for roles like DIA Facilities SME, Oracle Middleware Admin, Technical Program Manager, etc.), multiple office locations (MD and VA), and repeated recognition as a top workplace indicate strong, sustained growth.

## Competitive Advantages
- **EDWOSB certification** provides preferential access to federal contracts.
- **Relationship-focused approach** that emphasizes trust, integrity, and long-term partnerships with government clients.
- **Non-proprietary solutions** designed to reduce contractor dependence and empower clients.
- **Deep expertise** in DoD/Federal sector combined with cutting-edge technology (AI/ML, RPA, cloud).
- Proven ability to attract and retain subject matter experts with security clearances.

## Strategic Focus
- Continue expanding footprint within the DoD and federal agencies.
- Invest in emerging technologies and proof-of-concept development to maintain a competitive edge.
- Leverage the GSTEP™ Empowerment Framework to drive knowledge transfer and client self-sufficiency.
- Attract and retain top talent with clearances to support growing contract demands.

## Why Work Here
- **Culture**: Consistently ranked as a Best Place to Work (7 consecutive years). Emphasis on collaboration, fun, honesty, and excellence. Described as a “family” that helps each other grow.
- **Work-life balance**: Flexible time off, encouraged volunteerism with non-profits, open-door policy. Management states “happy employees provide the best services to the client.”
- **Benefits**: Comprehensive health, dental, vision insurance; flexible and dependent care spending accounts; employer-provided life insurance; long- and short-term disability; 401k match with immediate vesting; career-oriented training and educational assistance; maternity/paternity leave; bereavement leave; optional pet insurance.
- **Remote/Hybrid**: Some positions are fully remote (e.g., “Remote — Full Time Remote” on Lever); others are on-site in Washington, DC, Annapolis, or Alexandria. Clearance eligibility required for many roles.
- **Engineering & consulting culture**: Focus on mission-critical work for the DoD; employees are bold thinkers and problem solvers who value integrity and collaboration.

## Sources
1. [Significance Inc. Company Website](https://significanceinc.com/)
2. [Significance Inc. – About Us](https://significanceinc.com/about-us/)
3. [Significance Inc. – Careers](https://significanceinc.com/careers/)
4. [Significance Inc. – Join Our Team](https://significanceinc.com/careers/join-our-team/)
5. [Significance Inc. – Open Positions (Lever)](https://jobs.lever.co/significanceinc/)

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