---
title: 'Customer Service Representative III at Strategic Data Systems'
canonical: 'https://feeny.ai/job/customer-service-representative-iii-strategic-data-systems-norfolk-bcnzn8td1mwj'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Service Representative III at Strategic Data Systems

- **Company:** Strategic Data Systems
- **Location:** Norfolk, VA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2024-09-11
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/sdatasystems.com/a7df1fec-9df8-4c07-a880-5b602e4e50c4

## Job description

Customer Service Representative Naval Station Norfolk, VA 23511 On-Site Position 24/7/365 Flexibility

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Norfolk, VA

As a Customer Service Representative, you will:

- Act as the first step in a multi-tiered support to Military Sailors and their families.
- Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
- Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
- Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
- Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
- Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Here is a short video of My Navy Career Center: https://www.youtube.com/watch?v=n86B5UY7H4o

Requirements:

- DOD Secret Security Clearance Eligible
- Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred
- Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
- Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests
- Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
- Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
- Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- The ability to type at least 30 WPM
- Flexibility to work varied schedules, including nights and weekends, as required

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

## About Strategic Data Systems

## Company Overview
- **One-liner**: Strategic Data Systems (SDS) provides comprehensive IT, cybersecurity, engineering, and contact center services to the U.S. Navy, Marine Corps, and other federal agencies.
- **Entity Type**: Private (established, bootstrapped; no recent funding rounds disclosed)
- **Headquarters**: Keller, Texas, United States
- **Founded**: 1997
- **Founders**: Jim Christopher

## Core Business
- **Primary industries**: Government IT services, defense support, cybersecurity, systems engineering
- **Target customers**: B2G – U.S. Navy, Marine Corps, and other government agencies
- **Mission**: “Build trusted relationships with our customers and partners by providing cost-effective innovative solutions in a timely, responsive and ethical manner.”

## Products & Services
- **Information Technology**: Comprehensive IT support using ITIL framework and industry best practices, including help desk, infrastructure management, and enterprise IT operations.
- **Cybersecurity**: Persistent cyber awareness, threat protection, and safeguarding of critical information and systems.
- **Engineering**: Requirements analysis, system design, architecture development, testing, and validation for information systems and networks.
- **Contact Center**: Enterprise-level Tier 1 support (e.g., MyNavy Career Center) with 24/7 pay and personnel services, leveraging advanced technology and performance tracking.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Recently awarded its largest prime contract – a $250 million, five-year MyNavy Career Center support contract (2025).
- **Notable Investors/Partners**: U.S. Navy (primary customer and partner for over 25 years)
- **Growth Signals**: The $250M contract will require up to 550 dedicated professionals across eight U.S. locations; this represents a significant expansion of the company’s workforce and operational footprint.

## Competitive Advantages
- **Deep government expertise**: 25+ years of trusted relationships with the Navy and Marine Corps.
- **Agility**: Described as “small enough to respond quickly” while capable of managing large-scale, multi-site contracts.
- **End-to-end service range**: Covers IT, cybersecurity, engineering, and contact center – a one-stop partner for federal HR and IT support.

## Strategic Focus
- **Current priority**: Successful execution of the MyNavy Human Resources Support Services contract, including hiring and deploying up to 550 personnel.
- **Direction**: Continue to grow its federal footprint by leveraging its proven track record in large-scale, mission-critical support services.

## Why Work Here
- **Culture**: Employee-centric, with a focus on responsiveness and ethical service. The company emphasizes building long-term relationships.
- **Work environment**: Services provided at locations throughout the United States; roles are likely on-site at government facilities or in corporate offices.
- **Benefits**: Paid time off (PTO), holidays, health/dental/vision insurance, life/AD&D, short- and long-term disability, 401(k) retirement plan, and a certification reimbursement program for job-related training and exams.
- **Career development**: Opportunities to work on high-impact government contracts, with support for professional certifications.

## Sources
1. [sdatasystems.com](https://www.sdatasystems.com/) – Homepage with contract announcement and service descriptions
2. [sdatasystems.com/about-us](https://www.sdatasystems.com/about-us/) – Mission, leadership, and benefits information
3. [jobs.lever.co/sdatasystems.com](https://jobs.lever.co/sdatasystems.com) – Career page and job listings
4. [craft.co](https://craft.co/strategic-data-systems) – Company profile (private status, founded year, HQ)

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- [Management Analyst II - Cyberspace Workforce Support](https://feeny.ai/job/management-analyst-ii-cyberspace-workforce-support-strategic-data-systems-san-e9tprtf5zccm) — San Diego, CA
- [Senior Forensic Technician/Analyst](https://feeny.ai/job/senior-forensic-technician-analyst-strategic-data-systems-dahlgren-q0hpdrsz6hy2) — Dahlgren, VA
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