--- title: 'Customer Service Representative at LB Capital' canonical: 'https://feeny.ai/job/customer-service-representative-lb-capital-jacksonville-k84edjxcp229' type: 'job' last_seen: '2026-09-08' --- # Customer Service Representative at LB Capital - **Company:** LB Capital - **Location:** Jacksonville, NC - **Work type:** onsite - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/lb-capital/87abfb2e-a8cc-4a6d-acbd-a2a0b91228eb ## Job description Join a Fast-Growing Roofing Company and Unlock Your Earning Potential Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you. We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted. ## Why You'll Want This Role Includes base pay — plus uncapped commission potential Uncapped upside — Top performers earn $80,000+ yearly with commission Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match Reliable time off — PTO after 90 days Real growth path — Fast-track promotion opportunities in a recognition-based culture ## What You'll Do Make high-volume outbound calls to warm and hot leads Respond to inbound leads within minutes Book roofing appointments for Sales Reps quickly and accurately Keep CRM (ServiceTitan) records clean and up to date Follow up relentlessly on unbooked or aged leads Work closely with outside sales and installation teams Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month You'll Thrive Here If You're High-energy and competitive by nature A strong, confident phone communicator Motivated by a tracked, KPI-driven environment Organized, detail-oriented, and self-motivated A fast learner with strong follow-up discipline Experienced in sales or home improvement — a plus, but not required This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together. Build a career with us at High Tide Roofing & Restoration! ## About LB Capital ## Company Overview - **One-liner**: LB Capital is a private equity firm that invests in and scales small to mid-sized home-services businesses across roofing, HVAC, and solar. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) - **Entity Type**: Private (privately held) [linkedin.com](https://www.linkedin.com/company/lb-capital-llc) - **Headquarters**: Blue Bell, Pennsylvania, United States [builtin.com](https://builtin.com/company/lb-capital) - **Founded**: 2020 [builtin.com](https://builtin.com/company/lb-capital) - **Founders**: Lance Bachmann [lbachmanncapital.com](https://lbachmanncapital.com/) ## Core Business - **Primary industry**: Private equity / investment in home services (roofing, HVAC, solar) [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) - **Target customers**: Home-service companies with $2M–$6M revenue, owners looking to scale, sell, or plan succession (B2B) [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) - **Mission**: "Invest in great companies, accelerate their growth, and help owners build businesses worth buying, even if they never sell." [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) ## Products & Services - **LB Formula / Build It to Sell It**: Proven operational and growth framework for scaling home-service businesses, including systems, marketing, and financial expertise. [lbachmanncapital.com](https://lbachmanncapital.com/careers/) - **Capital and Partnership**: Provides capital, resources, and expertise to portfolio companies to drive growth and improve profitability. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) - **Marketing & Digital Strategy**: Modern marketing and digital strategy designed to drive real revenue. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) - **Recruiting, Training & Leadership Development**: People systems, recruiting, training, and coaching that scale with the business. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Headcount growth — 27 employees, +59.1% YoY [linkedin.com](https://www.linkedin.com/company/lb-capital-llc) - **Notable Investors/Partners**: Portfolio companies include Dilling HVAC, Cherry Roofing, Painting Pups, Munz Roofing, 1SEO, Lee's Roofing, and Planet Roof. Founder Lance Bachmann has been featured in Forbes and recognized by Inc. 5000. [lbachmanncapital.com](https://lbachmanncapital.com/) - **Growth Signals**: 7 major exits, 4 vertical markets, 18–36 month turnarounds [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/); LinkedIn followers grew +52.7% yearly [linkedin.com](https://www.linkedin.com/company/lb-capital-llc) ## Competitive Advantages - **Operators-first approach**: "We’re operators first, investors second" — the team actively works in the trenches with portfolio companies. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) - **Proven methodology**: The "Build It to Sell It" framework has been tested across multiple successful exits. [lbachmanncapital.com](https://lbachmanncapital.com/) - **Track record**: Multiple multimillion-dollar exits and a reputation for scaling family-owned home-service companies. [lbachmanncapital.com](https://lbachmanncapital.com/) - **Founder credibility**: Lance Bachmann brings hands-on experience and recognition from Forbes and Inc. 5000. [lbachmanncapital.com](https://lbachmanncapital.com/) ## Strategic Focus - **Aggressive expansion**: Taking businesses from local players to regional and national leaders. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) - **Building enterprise value**: Preparing companies for a well-planned exit or generational succession. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) - **Strategic roll-ups**: Scaling through consolidation of family-owned companies in the home-services vertical. [builtin.com](https://builtin.com/company/lb-capital) ## Why Work Here - **Culture**: "Win-Room" environment surrounded by elite operators, marketing geniuses, and financial experts. [lbachmanncapital.com](https://lbachmanncapital.com/careers/) - **Growth & mentorship**: Learn the "Build, Scale, Sell" methodology directly from leaders who have exited companies for over $100M; opportunities for travel and networking. [lbachmanncapital.com](https://lbachmanncapital.com/careers/) - **Values**: "No Victim Mentality" — persistence over pedigree; problem solvers thrive. [lbachmanncapital.com](https://lbachmanncapital.com/careers/) - **Community impact**: Supports Beat the Streets wrestling and the YWCA in the Philadelphia community. [lbachmanncapital.com](https://lbachmanncapital.com/careers/) - **Work setup**: Hybrid workspace (combination of remote and on-site work). [builtin.com](https://builtin.com/company/lb-capital) - **Hiring**: Currently hiring for Content Marketing Specialist, Copywriter, and SEO & Content Strategist B2B Growth roles; contact HR at kerry@lbcap.com. [lbachmanncapital.com](https://lbachmanncapital.com/careers/) ## Sources 1. [lbachmanncapital.com](https://lbachmanncapital.com/careers/) 2. [lbachmanncapital.com](https://lbachmanncapital.com/) 3. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/) 4. [linkedin.com](https://www.linkedin.com/company/lb-capital-llc) 5. [builtin.com](https://builtin.com/company/lb-capital) ## Other roles at LB Capital - [Sub Contractors](https://feeny.ai/job/sub-contractors-lb-capital-jacksonville-jfbfd3f6epgp) — Jacksonville, NC - [Sales Representative](https://feeny.ai/job/sales-representative-lb-capital-jacksonville-59sed1bw5wkj) — Jacksonville, NC - [Project Manager- Residential Construction](https://feeny.ai/job/project-manager-residential-construction-lb-capital-jacksonville-hyxx4eg6mstr) — Jacksonville, NC - [Production Coordinator](https://feeny.ai/job/production-coordinator-lb-capital-jacksonville-mtyvh1pk4cwx) — Jacksonville, NC - [Field Marketing Representative](https://feeny.ai/job/field-marketing-representative-lb-capital-jacksonville-3p9npzkzd2fj) — Jacksonville, NC - [Customer Experience Representative](https://feeny.ai/job/customer-experience-representative-lb-capital-jacksonville-5qpfk1ggka9y) — Jacksonville, NC - [Sub Contractors](https://feeny.ai/job/sub-contractors-lb-capital-st-petersburg-8t7rarr0g4sb) — St. Petersburg, FL - [Sales Representative](https://feeny.ai/job/sales-representative-lb-capital-st-petersburg-nwtz0ehf2khj) — St. Petersburg, FL - [Project Manager- Residential Construction](https://feeny.ai/job/project-manager-residential-construction-lb-capital-st-petersburg-zqxtr817y46p) — St. Petersburg, FL - [Production Coordinator](https://feeny.ai/job/production-coordinator-lb-capital-st-petersburg-tm0cq6bzh3dw) — St. Petersburg, FL