---
title: 'Customer Service Representative at LB Capital'
canonical: 'https://feeny.ai/job/customer-service-representative-lb-capital-prescott-xyrnnx82nwhm'
type: 'job'
last_seen: '2026-10-20'
---

# Customer Service Representative at LB Capital

- **Company:** LB Capital
- **Location:** Prescott, AZ
- **Work type:** onsite
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.lever.co/lb-capital/da6a1fcc-50dc-4ac6-9b06-a8073df48f83

## Job description

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

## Why You'll Want This Role

- Includes base pay — plus uncapped commission potential
- Uncapped upside — Top performers earn $80,000+ yearly with commission
- Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
- Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
- Reliable time off — PTO after 90 days
- Real growth path — Fast-track promotion opportunities in a recognition-based culture

## What You'll Do

- Make high-volume outbound calls to warm and hot leads
- Respond to inbound leads within minutes
- Book roofing appointments for Sales Reps quickly and accurately
- Keep CRM (ServiceTitan) records clean and up to date
- Follow up relentlessly on unbooked or aged leads
- Work closely with outside sales and installation teams
- Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month

You'll Thrive Here If You're

- High-energy and competitive by nature
- A strong, confident phone communicator
- Motivated by a tracked, KPI-driven environment
- Organized, detail-oriented, and self-motivated
- A fast learner with strong follow-up discipline
- Experienced in sales or home improvement — a plus, but not required

This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together.

Build a career with us at Legacy Roofing!

## About LB Capital

## Company Overview
- **One-liner**: LB Capital is a private equity firm that invests in and scales small to mid-sized home-services businesses across roofing, HVAC, and solar. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)
- **Entity Type**: Private (privately held) [linkedin.com](https://www.linkedin.com/company/lb-capital-llc)
- **Headquarters**: Blue Bell, Pennsylvania, United States [builtin.com](https://builtin.com/company/lb-capital)
- **Founded**: 2020 [builtin.com](https://builtin.com/company/lb-capital)
- **Founders**: Lance Bachmann [lbachmanncapital.com](https://lbachmanncapital.com/)

## Core Business
- **Primary industry**: Private equity / investment in home services (roofing, HVAC, solar) [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)
- **Target customers**: Home-service companies with $2M–$6M revenue, owners looking to scale, sell, or plan succession (B2B) [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)
- **Mission**: "Invest in great companies, accelerate their growth, and help owners build businesses worth buying, even if they never sell." [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)

## Products & Services
- **LB Formula / Build It to Sell It**: Proven operational and growth framework for scaling home-service businesses, including systems, marketing, and financial expertise. [lbachmanncapital.com](https://lbachmanncapital.com/careers/)
- **Capital and Partnership**: Provides capital, resources, and expertise to portfolio companies to drive growth and improve profitability. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)
- **Marketing & Digital Strategy**: Modern marketing and digital strategy designed to drive real revenue. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)
- **Recruiting, Training & Leadership Development**: People systems, recruiting, training, and coaching that scale with the business. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Headcount growth — 27 employees, +59.1% YoY [linkedin.com](https://www.linkedin.com/company/lb-capital-llc)
- **Notable Investors/Partners**: Portfolio companies include Dilling HVAC, Cherry Roofing, Painting Pups, Munz Roofing, 1SEO, Lee's Roofing, and Planet Roof. Founder Lance Bachmann has been featured in Forbes and recognized by Inc. 5000. [lbachmanncapital.com](https://lbachmanncapital.com/)
- **Growth Signals**: 7 major exits, 4 vertical markets, 18–36 month turnarounds [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/); LinkedIn followers grew +52.7% yearly [linkedin.com](https://www.linkedin.com/company/lb-capital-llc)

## Competitive Advantages
- **Operators-first approach**: "We’re operators first, investors second" — the team actively works in the trenches with portfolio companies. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)
- **Proven methodology**: The "Build It to Sell It" framework has been tested across multiple successful exits. [lbachmanncapital.com](https://lbachmanncapital.com/)
- **Track record**: Multiple multimillion-dollar exits and a reputation for scaling family-owned home-service companies. [lbachmanncapital.com](https://lbachmanncapital.com/)
- **Founder credibility**: Lance Bachmann brings hands-on experience and recognition from Forbes and Inc. 5000. [lbachmanncapital.com](https://lbachmanncapital.com/)

## Strategic Focus
- **Aggressive expansion**: Taking businesses from local players to regional and national leaders. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)
- **Building enterprise value**: Preparing companies for a well-planned exit or generational succession. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)
- **Strategic roll-ups**: Scaling through consolidation of family-owned companies in the home-services vertical. [builtin.com](https://builtin.com/company/lb-capital)

## Why Work Here
- **Culture**: "Win-Room" environment surrounded by elite operators, marketing geniuses, and financial experts. [lbachmanncapital.com](https://lbachmanncapital.com/careers/)
- **Growth & mentorship**: Learn the "Build, Scale, Sell" methodology directly from leaders who have exited companies for over $100M; opportunities for travel and networking. [lbachmanncapital.com](https://lbachmanncapital.com/careers/)
- **Values**: "No Victim Mentality" — persistence over pedigree; problem solvers thrive. [lbachmanncapital.com](https://lbachmanncapital.com/careers/)
- **Community impact**: Supports Beat the Streets wrestling and the YWCA in the Philadelphia community. [lbachmanncapital.com](https://lbachmanncapital.com/careers/)
- **Work setup**: Hybrid workspace (combination of remote and on-site work). [builtin.com](https://builtin.com/company/lb-capital)
- **Hiring**: Currently hiring for Content Marketing Specialist, Copywriter, and SEO & Content Strategist B2B Growth roles; contact HR at kerry@lbcap.com. [lbachmanncapital.com](https://lbachmanncapital.com/careers/)

## Sources
1. [lbachmanncapital.com](https://lbachmanncapital.com/careers/)
2. [lbachmanncapital.com](https://lbachmanncapital.com/)
3. [lbachmanncapital.com](https://lbachmanncapital.com/lb-capital/)
4. [linkedin.com](https://www.linkedin.com/company/lb-capital-llc)
5. [builtin.com](https://builtin.com/company/lb-capital)

## Other roles at LB Capital

- [Full Charge Bookkeeper/Office Manager](https://feeny.ai/job/full-charge-bookkeeper-office-manager-lb-capital-blue-bell-kbjrq58s4ya0) — Blue Bell, PA
- [Sub Contractors](https://feeny.ai/job/sub-contractors-lb-capital-prescott-netzxtc9ph0z) — Prescott, AZ
- [Sales Representative](https://feeny.ai/job/sales-representative-lb-capital-prescott-qs6zdqrda59j) — Prescott, AZ
- [Project Manager- Residential Construction](https://feeny.ai/job/project-manager-residential-construction-lb-capital-prescott-shrwfqbjnmkc) — Prescott, AZ
- [Production Coordinator](https://feeny.ai/job/production-coordinator-lb-capital-prescott-g6h0naj2an8h) — Prescott, AZ
- [Field Marketing Representative](https://feeny.ai/job/field-marketing-representative-lb-capital-prescott-n3jxjxy6rr69) — Prescott, AZ
- [Customer Experience Representative](https://feeny.ai/job/customer-experience-representative-lb-capital-prescott-jqd5dppfxqjk) — Prescott, AZ
- [Sub Contractors](https://feeny.ai/job/sub-contractors-lb-capital-alpharetta-h0mxc2b9sc3k) — Alpharetta, GA
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