--- title: 'Customer Service Representative at Liaison International' canonical: 'https://feeny.ai/job/customer-service-representative-liaison-international-buffalo-gt4wd2p07k3v' type: 'job' last_seen: '2026-11-09' --- # Customer Service Representative at Liaison International - **Company:** Liaison International - **Location:** Buffalo, NY - **Compensation:** $19–$20/hr - **Posted:** 2026-09-22 - **Last confirmed live:** 2026-11-09 - **Apply:** https://www.liaisonedu.com/open-positions/?gh_jid=5426932008 ## Job description At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot. Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come. Join our team as a Customer Service Representative (CSR), where you’ll play a vital role in helping applicants smoothly navigate their application journey! As a CSR, you’ll be the go-to support through phone, chat, and email, delivering exceptional assistance and guiding applicants through each step with top-tier service. You’ll partner with applicants to make their experience seamless and enjoyable. This role offers the opportunity to connect in person at our welcoming Buffalo, NY office during the first week of each month. This is a temporary-to-full-time role, with the potential to transition to a permanent position after 90 days based on performance. Responsibilities: - Respond to inbound inquiries and concerns of applicants via telephone, e-mail and chat in a fast-paced, call center environment. - Maintain accurate records of call data in CRM system - Meet quantitative and qualitative standards as set by department - Troubleshoot potential problems with web-based applications including application status, completion updates, and billing inquiries Position Requirements: - Bachelor’s degree strongly preferred - 1-2 years in a customer service role - Demonstrated experience with MS Office Suite and web-based information sources - Strong interpersonal, written, and verbal communication skills - Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity - Ability to advocate for applicants and clients - Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment - Demonstrated ability to learn quickly between different roles and new responsibilities - Understanding of admissions and application process a positive - Live in a commutable distance to our Buffalo, NY office The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location. Pay Transparency $19—$19.50 USD [Privacy Policy | GDPR | CCPA Compliance](https://www.liaisonedu.com/privacy-policy/) ## About Liaison International ## Company Overview - **One-liner**: Liaison International provides enrollment management technology and Centralized Application Services (CAS) for higher education institutions, helping them streamline admissions, marketing, and student yield. - **Entity Type**: Private (Bootstrapped/Founder-led) - **Headquarters**: Watertown, Massachusetts, USA - **Founded**: 1990 - **Founders**: George Haddad (Founder & CEO) ## Core Business - **Primary industry**: Education Technology (EdTech) / Higher Education Admissions & Enrollment Management - **Target customers**: Higher education institutions (over 1,500 campuses), state systems, professional associations, and mission-aligned organizations. B2B, primarily serving universities, colleges, and graduate/health profession programs. - **Mission**: “Connecting ambition to achievement” — empowering the community with information to make decisions confidently by providing strategic resources and innovating higher education technology. ## Products & Services - **Centralized Application Services (CAS)**: A platform that centralizes the application process for discipline-specific growth, used by over 31,000 programs globally. Includes specialized offerings like ResidencyCAS for medical residency programs. - **Enrollment Marketing Platform (EMP)**: AI-powered search and omni-channel marketing campaigns to boost enrollment. - **CRM (formerly TargetX)**: Customer relationship management tool to advance enrollment strategies and build relationships with students from inquiry to graduation. - **Yield & Financial Aid Optimization**: Tools to optimize financial resources with aid packages that influence yield decisions. - **Productivity Suite**: A suite of tools to improve operations and manage program-specific processes. - **Othot (Predictive Analytics)**: A predictive and prescriptive analytics platform powered by machine learning to inform enrollment decisions. - **SlideRoom**: Portfolio-based application management for arts and creative programs. - **Time2Track**: Tracking tool for practicum and internship hours (often used in psychology/health programs). ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company). - **Key Metric**: Processes over 5 million applications annually; serves over 1,500 institutions and 40,000+ programs globally. - **Notable Investors/Partners**: Founder-led with no disclosed external investors. Partners include numerous higher education associations, state systems, and professional organizations. - **Growth Signals**: Expanding into medical residency admissions with ResidencyCAS; 35+ years of steady growth in higher education; actively hiring across engineering, sales, and IT roles. ## Competitive Advantages - **Deep Industry Expertise**: Over 35 years focused exclusively on higher education enrollment management — leadership team includes former university administrators who understand client challenges firsthand. - **Comprehensive Platform**: End-to-end suite covering marketing, application processing, CRM, yield management, and predictive analytics, creating a sticky ecosystem for institutions. - **Scale & Trust**: Trusted by over 1,500 institutions and processes millions of applications annually, giving it a dominant position in graduate and health profession admissions. - **AI & Data Maturity**: Proprietary predictive analytics (Othot) and AI-powered tools differentiate it from simpler CRM-only competitors. ## Strategic Focus - **AI Integration**: Deepening predictive and prescriptive analytics capabilities to help institutions make data-driven enrollment decisions. - **Expansion into Medical Residency**: Launching and scaling ResidencyCAS to capture a new, high-value segment of the education market. - **Platform Consolidation**: Encouraging clients to adopt the full suite of products (CAS + CRM + Marketing + Yield) to increase retention and lifetime value. - **Global Reach**: Serving programs globally and expanding partnerships with state systems and associations. ## Why Work Here - **Culture**: Described as passionate, authentic, and growing. Emphasis on collaboration, diversity, and professional development. Intracompany committees, affinity groups, and virtual DEIB training are in place. - **Flexibility**: Hybrid and remote opportunities available. Home office reimbursement for remote employees. Free gym membership for Watertown-based employees. - **Benefits**: Competitive pay, medical/dental/vision, 401k with company match, generous parental leave, flexible PTO, tuition reimbursement, pet insurance, identity theft protection, and monthly virtual wellness webinars. - **Engineering Culture**: Actively hiring for Senior Full-Stack Software Developers, QA Automation Engineers, and Data Analysts. Tech stack includes modern web development tools and cloud infrastructure. - **Stability & Mission**: 35+ year history with a clear mission in education technology — employees can feel their work directly impacts student access and institutional success. ## Sources 1. [liaisonedu.com](https://www.liaisonedu.com/) 2. [liaisonedu.com/careers](https://www.liaisonedu.com/careers/) 3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/embed/job_app?for=liaisoninternational&token=4604637008) 4. [liaisonedu.com/leadership](https://www.liaisonedu.com/leadership/) 5. 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