---
title: 'Customer Service Representative (m/f/d)  for the UK and Ireland Market - based in Warsaw at Penumbra'
canonical: 'https://feeny.ai/job/customer-service-representative-m-f-d-for-the-uk-and-ireland-market-based-in-t9bht0m8xpa0'
type: 'job'
last_seen: '2026-11-01'
---

# Customer Service Representative (m/f/d)  for the UK and Ireland Market - based in Warsaw at Penumbra

- **Company:** Penumbra
- **Location:** Warsaw, Poland
- **Work type:** hybrid
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/penumbrainc/27d98b40-c60e-443e-a9d7-76131bbf3344

## Job description

At Penumbra, innovation, teamwork, and initiative are more than values – they are the foundation of a workplace where every individual is encouraged to grow and make a real difference. We believe that the strength of our team lies in our diverse talents and shared passion for improving lives. If you’re looking for a role where your contributions matter, we invite you to join a company that values both personal development and impactful work. As a leading MedTech company, we are dedicated to providing cutting-edge solutions for conditions such as stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia. Headquartered in Alameda, California, Penumbra has over 4,500 employees worldwide and generated revenues of approximately $1.4 billion in 2025.

What’s in it for you?

- Innovation – With eight product launches in the past year alone, we continue to push boundaries and bring meaningful innovation to the market.

- Impact, great atmosphere, flat hierarchy – We offer a dynamic and inclusive environment where every team member has the opportunity to thrive and contribute to our mission.

- A Team That Inspires – Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.

- Support & Well-Being – Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.

- MyBenefit Program – A monthly allowance is provided for use on the “MyBenefit” portal, giving you access to a wide range of vouchers, training, fuel options and additional services.

- Family First – Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.

- Vacation Time – In addition to your regular local vacation days, enjoy paid extra time off on December 24th and 31st.

- Accident Insurance – Stay protected with comprehensive accident insurance during all business trips.

- Private Health Insurance – You will join the company group health insurance contract with Luxmed Premium, that covers you and your dependents.

- Pension scheme PPK – You can join the additional pension scheme with PEKAO TFI, with Penumbra paying 1,5% of your monthly gross salary.

Main Responsibilities

- Take ownership of the end-to-end customer service experience for the UK and Ireland, managing the full order lifecycle from order entry and changes through to returns, complaints, and credit notes.
- Be a trusted point of contact for our customers, providing clear and reliable information on orders, deliveries, and order status.
- Work closely with Sales, Logistics, Finance, and other internal teams to resolve issues and keep orders moving smoothly and on time.
- Keep an eye on orders, reports, and KPIs, proactively identifying issues, correcting errors, and following up on actions to ensure timely completion.
- Manage day-to-day order-to-cash activities in SAP ERP, ensuring transactions are processed accurately and in line with our operational and quality standards.
- Bring your ideas and experience to the team by identifying opportunities to improve processes and the customer experience.
- Contribute to a collaborative team environment by sharing knowledge and supporting the onboarding of new colleagues.

## What We’re Looking For

- Fluent English (C1 level or above) is essential for the role. Strong additional European language skills are highly valued, reflecting the international nature of our customer base and team.
- Experience in Customer Service or Order Management within a product-focused environment, with a good understanding of Order-to-Cash (OTC) processes and logistics flows.
- Confidence working with ERP systems for order and transaction management. Experience with SAP would be a great advantage.
- A strong customer mindset and sense of ownership, with the confidence to take initiative, solve problems, and follow through.
- An analytical and solution-oriented mindset, helping you identify root causes, spot opportunities for improvement, and contribute to better processes.
- The ability to stay organized and manage multiple priorities in a fast-paced, collaborative environment.
- Experience in a regulated industry is a plus. Experience in Medical Devices, Pharma, or another healthcare-related environment would be particularly relevant.

As we require fluent English skills and the process will involve English speaking colleagues, we are looking forward to receiving your CV in English. At Penumbra, we value your skills and qualifications above all else. We welcome candidates of any gender, ethnicity, religion, sexual orientation, or age. If you're skilled and a good match for our culture of collaboration, we want you on our team. To learn more about Penumbra's commitment to being an equal opportunity employer, please take a look at our AAP-Policy-Statement.

## About Penumbra

## Company Overview
- **One-liner**: Penumbra designs, develops, manufactures and markets novel medical devices that address challenging conditions with significant unmet need, focusing on stroke thrombectomy and other vascular therapies.
- **Entity Type**: Public (NYSE: PEN)
- **Headquarters**: Alameda, California, United States
- **Founded**: 2004
- **Founders**: Arani Bose, Adam Elsesser

## Core Business
- **Primary industry**: Medical equipment manufacturing / Healthcare technology
- **Target customers**: Hospitals and healthcare providers worldwide, selling through a direct sales organization in the US, Europe, Canada, and Australia, and via distributors in other international markets.
- **Mission**: “Transform patient care through innovative therapies” and “help as many people as possible” by focusing on areas with high unmet need. [penumbrainc.com](https://www.penumbrainc.com/au/about-us/)

## Products & Services
- **THUNDERBOLT®**: The latest Penumbra CAVT™ (Computer Assisted Vacuum Thrombectomy) platform, the first cleared technology to use modulated aspiration for stroke thrombectomy. [penumbrainc.com](https://www.penumbrainc.com/)
- **Other medical devices**: A broad portfolio addressing challenging medical conditions in markets with significant unmet need, including neurovascular and peripheral vascular therapies. Products are marketed under the Penumbra brand.

## Market Standing
- **Valuation/Market Cap**: $8.1 billion (as of October 2024, per aggregated data) [linkedin.com](https://www.linkedin.com/company/penumbra-inc)
- **Key Metric**: Annual revenue of $1.4 billion (latest full year data); in Q2 FY2026 (ended June 30, 2026) revenue was $390 million, with net income of $34.8 million. [linkedin.com](https://www.linkedin.com/company/penumbra-inc)
- **Notable Investors/Partners**: Boston Scientific (listed as parent company in some data sources, though Penumbra remains an independent public company; this may be a data error). Key partners include hospitals and healthcare systems globally. Penumbra has acquired several international subsidiaries (Crossmed, Penumbra Neuro Canada, etc.). [linkedin.com](https://www.linkedin.com/company/penumbra-inc)
- **Growth Signals**: More than 4,700 employees globally (up from ~2,089 in some reports, indicating rapid hiring); available in 100+ markets; recent FDA clearance and CE Mark for THUNDERBOLT; recognized as one of the 100 Fastest-Growing Companies by Fortune in 2019. [penumbrainc.com](https://www.penumbrainc.com/au/about-us/)

## Competitive Advantages
- **First‑mover in CAVT**: THUNDERBOLT is the only cleared technology using modulated aspiration for stroke thrombectomy, creating a strong technological moat.
- **Broad global presence**: Direct sales in major markets and distribution in 100+ countries, with manufacturing and R&D in the US and Europe.
- **High‑growth, high‑impact area**: Focus on acute ischemic stroke and other critical conditions with large unmet clinical needs, driving consistent revenue growth and innovation.
- **Talent density**: Attracts many talent from top medtech companies (Medtronic, Abbott, Boston Scientific, Stryker) and retains engineers and scientists with a mission‑driven culture. [linkedin.com](https://www.linkedin.com/company/penumbra-inc)

## Strategic Focus
- **Expand CAVT platform**: Continue rolling out THUNDERBOLT globally, leveraging recent FDA clearance and CE Mark.
- **International expansion**: Strengthen presence in Latin America, Asia, and other emerging markets (e.g., Penumbra Latin America Distribuidora).
- **Organic innovation & acquisitions**: Invest in R&D and pursue strategic acquisitions to broaden the product portfolio (historical acquisitions in Canada, Sweden, Singapore, Italy).
- **Operational excellence**: Enhance manufacturing capabilities (new roles in Roseville, CA, and Alameda) to scale production of complex medical devices.

## Why Work Here
- **Purpose‑driven mission**: Employees directly contribute to saving lives and improving outcomes for patients with neurological and vascular diseases.
- **Culture of innovation**: “High‑powered innovation, cooperation, and fun” as described on the careers page; emphasis on meaningful work and collaboration. [penumbrainc.com](https://www.penumbrainc.com/about-us/careers/)
- **Global but tight‑knit**: HQ in Alameda (San Francisco Bay Area) with offices in Europe and South America; employees appreciate reverse commute and public transit options. [penumbrainc.com](https://www.penumbrainc.com/about-us/careers/)
- **Growth opportunities**: Rapidly growing headcount (over 4,700 employees) and expanding into new markets mean internal mobility and advancement.
- **Engineering & manufacturing focus**: Large technical workforce (R&D, quality, manufacturing engineering) with on‑site roles in Roseville and Alameda; many of the 64 open positions are engineering‑related. [jobs.lever.co](https://jobs.lever.co/penumbrainc)
- **Work policy**: Most roles appear to be on‑site (e.g., Manufacturing Engineer, R&D Engineer); no explicit remote policy disclosed, but the company provides reasonable accommodation for disabilities.

## Sources
1. [penumbrainc.com – Company Homepage](https://www.penumbrainc.com/)
2. [penumbrainc.com – About Us](https://www.penumbrainc.com/au/about-us/)
3. [penumbrainc.com – Careers](https://www.penumbrainc.com/about-us/careers/)
4. [linkedin.com – Penumbra, Inc. Company Page](https://www.linkedin.com/company/penumbra-inc)
5. [jobs.lever.co – Open Positions at Penumbra](https://jobs.lever.co/penumbrainc)

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