---
title: 'Customer Service Representative - Market (On-Call) at Okanagan College'
canonical: 'https://feeny.ai/job/customer-service-representative-market-on-call-okanagan-college-kelowna-q0a1c2w7v085'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Service Representative - Market (On-Call) at Okanagan College

- **Company:** Okanagan College
- **Location:** Kelowna, Canada
- **Work type:** onsite
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/okanagan/e9b627ac-e826-426d-84a8-e14cf7c4a105

## Job description

When you join Okanagan College, you’re joining a team that’s transforming lives and communities. Every course you create, every student you support and every connection you build, it all matters. Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Salary Range: $25.22 -$28.76 hourly Bargaining Unit: Support Appointment Type: Non-Regular On-Call Posting Closing Date: Open Until Filled

Special Instructions to Applicants: Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

## Your Opportunity

- Under the direct supervision of the Manager, Business Services, the Customer Service Representative – Market provides exceptional customer service with respect to cashier and general food service retail duties in The Market at Okanagan College.

Functions and Duties

- Performs cashier duties, including processing payments and maintaining accurate cash records and proper cash controls.
- Actively identifies sales opportunities and engages in suggestive selling to enhance store profitability.
- Delivers excellent customer service by building rapport, providing accurate information, and assisting with product selection.
- Executes general retail and food service tasks, such as food preparation and ensuring a well-stocked and organized retail space.
- Sets up and replenishes items like tea, coffee, condiments, and prepackaged foods, monitoring inventory levels for timely requisitioning.
- Receives deliveries, verifies inventory accuracy against purchase orders, and promptly communicates discrepancies to supervisors.
- Safely stores received deliveries in designated locations, adhering to Food Safe requirements.
- Provides timely and accurate information to supervisors regarding missed deliveries, short-shipped items, or product quality issues.
- Conducts daily inventory counts and offers ordering recommendations when requested.
- Maintains cleanliness and sanitation in the market and cafeteria seating area.
- Performs assigned duties as required.

Education and Experience

Completion of Grade 12 is required. Food Safe Certificate required. A minimum of 3 months previous experience in the food industry as a cashier or related experience is required. Previous experience with Microsoft Excel (beginner level) and/or cash balancing software is an asset.

## Skills and Abilities

- Able to perform work with minimal supervision
- Demonstrates commitment to customer service excellence
- Able to build and maintain effective interpersonal relationships with staff, students, clients and the general public to ensure optimum customer service levels.
- Able to deal tactfully and diplomatically with both internal and external customers.
- Able to multi-task in a fast-paced environment.
- Willingness to actively work towards continuous improvement in all aspects of role.
- Attention to detail and accuracy.
- Responsive to and capable of providing timely communication on all issues of consequence.
- Effective organizational skills
- Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment.
- Open to learning opportunities and adaptable to change.

## Our Values

- Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.
- Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.
- Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.
- Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.
- Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.
- Distinction: We choose activities in which we can achieve excellence and positively impact society.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.

## About Okanagan College

## Company Overview
- **One-liner**: Okanagan College is a public post-secondary institution in British Columbia, Canada, offering flexible, hands-on learning across arts, business, health, science, technology, and skilled trades to prepare students for meaningful careers.
- **Entity Type**: Public (Government-funded)
- **Headquarters**: Kelowna, British Columbia, Canada
- **Founded**: 1963 (as Okanagan Regional College) – not explicitly confirmed in provided sources; widely reported.
- **Founders**: Government of British Columbia

## Core Business
- **Primary industry**: Post-secondary education
- **Target customers**: Students (B2C), plus employers and community partners (B2B/G)
- **Mission**: “Transform lives and communities” by providing outstanding learning experiences and supporting social and economic change.

## Products & Services
- **Academic Programs**: Over 120 programs including diplomas, certificates, bachelor’s degrees, and continuing education in arts, business, health, science, technology, and skilled trades.
- **Campus Locations**: Four regional campuses (Kelowna, Penticton, Vernon, Salmon Arm) and a centre in Revelstoke.
- **Student Services**: Career advising, co-op placements, Indigenous student support, and campus recreation.
- **Employer & Community Training**: Customized workforce development, contract training, and partnership programs.

## Market Standing
- **Valuation/Market Cap**: Not applicable (public institution)
- **Key Metric**: 15,900+ students annually (7,988 FTE); 1,200+ employees; 1,515 Indigenous students.
- **Notable Investors/Partners**: Funded by the Government of British Columbia; works with regional employers, Indigenous communities, and industry partners.
- **Growth Signals**: Serves the largest number of post-secondary students in the B.C. Interior; continuous program expansion and community-responsive initiatives.

## Competitive Advantages
- **Hands-on learning**: Industry-experienced instructors and small class sizes (average 18 students).
- **Regional focus**: Deep ties to Okanagan, Shuswap, and Similkameen valleys, with flexible delivery (on-campus, online, hybrid).
- **Affordability & accessibility**: Lower tuition compared to universities; strong Indigenous student support.

## Strategic Focus
- Responding to local labour market needs through new program development.
- Expanding partnerships with industry and Indigenous communities.
- Building a resilient future for the Okanagan region through innovation and sustainability.

## Why Work Here
- **Culture**: Collaborative, learner-centred environment with a focus on professional development and career growth.
- **Work arrangements**: Flexible work options available to support work-life balance.
- **Benefits**: Comprehensive package including generous vacation (25+ days), supplemental employment benefit (SEB) for maternity/parental leave, tuition waiver for employees, and pension plans (College Pension Plan / Municipal Pension Plan).
- **Perks**: Employee and Family Assistance Program (EFAP) via Homewood Health; on-site roles across multiple campuses.
- **Engineering/tech culture**: Not a tech company, but IT and administrative roles support a modern educational environment.

## Sources
1. [okanagancollege.ca - Careers at OC](https://www.okanagancollege.ca/people-services/careers-at-oc)
2. [jobs.lever.co - Okanagan College job postings](https://jobs.lever.co/okanagan)
3. [okanagancollege.ca - About OC](https://www.okanagancollege.ca/about-oc)
4. [okanagancollege.ca - People Services](https://www.okanagancollege.ca/people-services)
5. [linkedin.com - Okanagan College](https://linkedin.com/company/okanagan-college)

## Other roles at Okanagan College

- [Library Technician, Public Services (one-year contract)](https://feeny.ai/job/library-technician-public-services-one-year-contract-okanagan-college-vernon-w3f2n7f550kp) — Vernon, Canada
- [Program Coordinator](https://feeny.ai/job/program-coordinator-okanagan-college-kelowna-19y68309mhvx) — Kelowna, Canada
- [College Professor - Mathematics, Statistics, & Data Science](https://feeny.ai/job/college-professor-mathematics-statistics-data-science-okanagan-college-kelowna-re4j4fnrd1tx) — Kelowna, Canada
- [Research Assistant - Roots of Resilience Program Evaluation with Rise Up Indigenous Wellness](https://feeny.ai/job/research-assistant-roots-of-resilience-program-evaluation-with-rise-up-cqc8tw1e9ys3) — Salmon Arm, Canada
- [Cleaner](https://feeny.ai/job/cleaner-okanagan-college-kelowna-qrs2t5fw59ms) — Kelowna, Canada
- [Library Technician I - Library Assistant Circulation](https://feeny.ai/job/library-technician-i-library-assistant-circulation-okanagan-college-vernon-v55qfvsnc80p) — Vernon, Canada
- [Digital Content Creator - Student Assistant](https://feeny.ai/job/digital-content-creator-student-assistant-okanagan-college-kelowna-vysa7kqzggz3) — Kelowna, Canada
- [Associate Director, Workforce Strategy, Inclusion and Belonging](https://feeny.ai/job/associate-director-workforce-strategy-inclusion-and-belonging-okanagan-college-be69b1kbgdby) — Kelowna, Canada
- [IT Business Analyst (On Call)](https://feeny.ai/job/it-business-analyst-on-call-okanagan-college-kelowna-kn083rktby25) — Kelowna, Canada
- [Business Partner - Financial Services](https://feeny.ai/job/business-partner-financial-services-okanagan-college-kelowna-mfj4nwkwp9n2) — Kelowna, Canada