---
title: 'Customer Service Representative at Maxcess International'
canonical: 'https://feeny.ai/job/customer-service-representative-maxcess-international-eureka-y0hgyvyffprq'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Service Representative at Maxcess International

- **Company:** Maxcess International
- **Location:** Eureka, MO
- **Posted:** 2026-03-06
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/maxcessinternational/jobs/5145430008

## Job description

PRIMARY Responsibilities:

Act as the face of RotoMetrics to customers

Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.

Recommend best product based on customers’ business application and technical requirements.

Daily Responsibilities:

- Configure quotes and orders to customer specification within 2-4 hours of receipt
- Thoroughly communicate directly with customers, to ensure quote/order accuracy
- Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments
- Educate customers about terminology and product offerings, to improve customer satisfaction
- Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
- Proactively ensure that customer-specific requirements are documented and current
- Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Sales Managers) as needed
- Cultivate an environment of collaboration, open communication, and accountability
- Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
- Other duties as assigned to meet departmental and company objectives

Candidate Requirements

- Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative

OR

- GED/high school diploma with a minimum of four years’ experience acting as a customer service representative
- Willingness to undergo 12-24mo training period, and to constantly learn new processes, terminology, and products
- Position located in Eureka, MO or Meadows of Dan, VA
- Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
- Hybrid office/work from home opportunity following initial training period

Required skills

- Excellent organizational skills
- Excellent written and verbal communication skills
- Self-motivation to fully own complicated tasks and with minimal supervision
- Basic mechanical aptitude, ability to read dimensional prints and use basic geometry
- Ability to problem-solve and navigate customer dissatisfaction while maintaining professionalism and motivation
- Proficiency in Microsoft Outlook

Top candidates will HAVE Some or all of the following

- Experience in Tag and Label, print, or manufacturing industries
- Experience configuring products and/or parts
- Working knowledge of Salesforce and/or Oracle

#IND Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

## About Maxcess International

## Company Overview
- **One-liner**: Maxcess International provides custom, end-to-end web handling solutions (guiding, tension control, winding, slitting, and die cutting) for industrial converting lines across packaging, paper, nonwovens, metals, and other specialty markets.
- **Entity Type**: Private (owned by Berwind Corporation)
- **Headquarters**: Oak Brook, Illinois, United States
- **Founded**: 1939 (as Fife; Maxcess brand established in 1998)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Automation Machinery Manufacturing (web handling equipment and services)
- **Target customers**: B2B – industrial manufacturers in packaging, tag & label, paper, nonwovens, metals, tire & rubber, battery, and specialty converting
- **Mission / Purpose**: “We provide solutions that help you work better, faster and smarter” – optimizing peak output performance through integrated, customized web handling solutions.

## Products & Services
- **Web Guiding Solutions** (Fife brand): Sensors, actuators, and controllers for precise web alignment.
- **Tension Controls** (MAGPOWR brand): Brakes, clutches, and tension controllers for consistent web tension.
- **Winding Systems** (Tidland brand): Shafts, chucks, and winding accessories for roll handling.
- **Slitting Systems** (Tidland, RotoMetrics): Shear, score, and razor slitting solutions.
- **Rotary Dies** (RotoMetrics, ICD): Precision rotary die cutting tools for label and flexible packaging.
- **Precision Rolls** (Webex, Valley Roller, Componex): Custom engineered rolls for various converting applications.
- **Industry 4.0 / Automation**: Integrated sensors and control systems to reduce manual intervention and improve sustainability.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Estimated annual revenue of **$750M** (LinkedIn data)
- **Notable Investors / Partners**: Owned by **Berwind Corporation** (private holding company). Previously acquired by **Bertram Capital** in 2014. Recent acquisitions include **International Cutting Die (ICD)** (2024) and **Componex** (2018).
- **Growth Signals**:
  - Headcount growth of **+6.2% YoY** (~260 employees)
  - Global operations across 14 countries (manufacturing & sales in North America, Europe, India, China, Australia)
  - Active R&D investment in Industry 4.0 and sustainable automation
  - 35 open job postings (as of mid-2026)

## Competitive Advantages
- **End-to-end solutions**: Only partner offering a complete, integrated line from unwind to rewind across multiple brands.
- **Deep application expertise**: Decades of combined experience (over 400 years) in web handling mechanics and process optimization.
- **Global service network**: Manufacturing and support in 14 countries ensures local responsiveness.
- **Proven reliability**: Long-standing brands (Fife, Tidland, MAGPOWR, RotoMetrics) trusted by major industrial customers.

## Strategic Focus
- **Industry 4.0**: Developing safer, automated systems that reduce dependency on skilled manual labor and minimize human error.
- **Sustainability**: Helping customers run more sustainably through efficient web handling and reduced waste.
- **Expansion**: Continued geographic growth and strategic acquisitions to broaden product portfolio (e.g., ICD acquisition in 2024).

## Why Work Here
- **Culture**: Values diversity, equity, and inclusion; described as a “growing and diverse global team” with a thirst for continuous learning.
- **Work environment**: Fast-paced, global operations; roles span engineering, supply chain, sales, customer service, and skilled trades.
- **Remote / hybrid**: Not explicitly stated; many roles are likely on-site at manufacturing locations (e.g., Camas, WA; Oklahoma City, OK; Neenah, WI; Eureka, MO; Greenville, WI; Kelkheim, Germany).
- **Growth opportunities**: 19 active job postings with a +35.7% increase in openings year-over-year; internships available.
- **Engineering culture**: Strong emphasis on R&D, product development, and process innovation (Global Director of R&D role, Mechanical Design and Process Engineers).

## Sources
1. [maxcessintl.com](https://www.maxcessintl.com/)
2. [maxcessintl.com/about-us](https://www.maxcessintl.com/about-us/)
3. [maxcessintl.com/careers](https://www.maxcessintl.com/careers/)
4. [job-boards.greenhouse.io/maxcessinternational](http://job-boards.greenhouse.io/maxcessinternational)
5. [linkedin.com/company/maxcessintl](https://www.linkedin.com/company/maxcessintl)

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