---
title: 'Customer Service Representative at MEMIC'
canonical: 'https://feeny.ai/job/customer-service-representative-memic-portland-5sywtmf98g12'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Service Representative at MEMIC

- **Company:** MEMIC
- **Location:** Portland, ME
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/memic/jobs/7986828003

## Job description

Be the Voice That Makes Workers’ Comp Work Better

At MEMIC, we believe great teams are built on compassion, expertise, and trust. Our mission is to make workers’ compensation work better—and it starts with the people answering the phones every day. Guided by our values of being conscientious, curious, transparent, expert, and true partners, we deliver service that truly matters.

We’re hiring a Customer Service Representative to serve as a first point of contact for claims‑related calls. If you thrive in a fast‑paced environment, enjoy helping people, and excel at accuracy and multitasking, this role is for you.

🎧 What You’ll Do

- Answer inbound calls on customer service and First Report of Injury (FROI) phone lines
- Provide friendly, professional support to providers, agents, insureds, and injured workers
- Accurately enter First Reports of Injury while speaking with callers
- Resolve claim‑related questions or route calls appropriately for quick resolution
- Serve as a key member of the customer service team supporting Claims Operations

🗂️ Administrative & Back‑Office Support

- Process inbound emails, faxes, and mail for the Claims Department
- Index and manage documents in our imaging software
- Support administrative workflows including document processing, reports, vendor portals, and claim related requests
- Assist with daily, weekly, and monthly administrative tasks to keep operations running smoothly

✅ What We’re Looking For

- Customer service or call‑center experience strongly preferred
- Strong phone presence with clear, professional communication skills
- Fast and accurate typing and data‑entry skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Exceptional organization, attention to detail, and time‑management abilities
- Ability to confidently juggle multiple systems and tasks

⭐ Why This Role Stands Out

- Mission‑driven work with real impact on injured workers
- Stable, professional work environment
- Develop valuable experience in insurance and claims support
- Join a team that values training, accuracy, and customer care

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at hr@memic.com.

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.

The pay rate for this role is $23.74/hour

[MEMIC's Job Applicant Privacy Notice](https://www.memic.com/job-applicant-privacy-notice)

Check out our benefit offerings [here!](https://careers.memic.com/benefits)

## About MEMIC

## Company Overview
- **One-liner**: MEMIC is a super-regional workers’ compensation insurance specialist dedicated to improving workforce safety and compassionate care for injured workers.
- **Entity Type**: Private (Mutual Insurance Company)
- **Headquarters**: Portland, Maine, USA
- **Founded**: 1993
- **Founders**: Not publicly available (founded as Maine Employers’ Mutual Insurance Company by the state legislature)

## Core Business
- **Primary industry**: Workers’ Compensation Insurance
- **Target customers**: B2B – employers across a wide range of industries, from small businesses to large enterprises, in 46 states plus Washington, D.C.
- **Mission statement**: “To make workers’ comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety.”

## Products & Services
- **Workers’ Compensation Insurance**: Full-service workers’ comp policies sold through independent insurance agents, covering medical care, lost wages, and rehabilitation for injured workers.
- **Loss Control Services**: More than 400 loss control workshops annually for over 9,000 participants, helping employers eliminate hazards and improve workplace safety.
- **Claims Management**: Dedicated claims handling with a better than 90% on-time payment benchmark, focused on returning injured workers to the workplace.
- **Risk Management & Safety Consulting**: Partnering with employers to reduce claim costs and build safer work environments.

## Market Standing
- **Valuation/Market Cap**: Not applicable (private mutual company)
- **Key Metric**: 2024 Written Premium of $436 million
- **Notable Investors/Partners**: Not applicable (mutual company owned by policyholders); rated “A” (Excellent) by A.M. Best
- **Growth Signals**: Licensed in 46 states plus D.C.; serves more than 21,000 employers covering an estimated 300,000 employees; 500+ employees; maintains a better than 90% on-time claims payment benchmark

## Competitive Advantages
- **Specialized Focus**: Dedicated exclusively to workers’ compensation insurance, allowing deep expertise and tailored services.
- **Financial Strength**: Rated “A” (Excellent) by A.M. Best, providing stability and trust for policyholders and employees.
- **Comprehensive Safety Partnership**: Offers loss control workshops, risk management consulting, and a strong claims management process that prioritizes returning injured workers to the workplace.
- **Mutual Company Structure**: Owned by policyholders, aligning the company’s interests with those of its customers rather than outside shareholders.

## Strategic Focus
- **Vision 2030**: To become the most trusted brand for employers who believe protecting and strengthening their workforce is critical to success.
- **Growth & Expansion**: Continuing to expand its super-regional footprint (currently in 46 states + D.C.) while deepening partnerships with independent insurance agents.
- **Safety & Innovation**: Investing in loss control education, data-driven risk insights, and compassionate claims management to differentiate in the market.

## Why Work Here
- **Purpose-Driven Culture**: MEMIC emphasizes a “culture of caring” and a mission to make workers’ comp work better with compassion and partnership.
- **Core Values**: The company’s values include being Conscientious, an Expert, a Partner, Curious, Transparent, Genuine, Accountable, and Collaborative.
- **Work Environment**: Offers a mix of in-office (Portland, ME; Manchester, NH; Albany, NY) and remote roles, with a focus on teamwork and mutual trust.
- **Benefits & Stability**: Rated “A” Excellent by A.M. Best, providing job security; benefits that “give you peace of mind” according to the careers page.
- **Growth Opportunities**: Open roles span Claims, Underwriting, IT/Software Engineering, Human Resources, and Internships, indicating investment in talent development.
- **Employee Sentiment**: Described as having “down-to-earth co-workers” and opportunities that reward, with a strong emphasis on work-life balance and professional growth.

## Sources
1. [memic.com – Company Overview](https://www.memic.com/about-memic)
2. [memic.com – Quick Facts](https://memic.com/about-memic/company-overview/quick-facts)
3. [careers.memic.com – Careers at MEMIC](https://careers.memic.com/)
4. [Greenhouse – Jobs at MEMIC](http://job-boards.greenhouse.io/memic)

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