---
title: 'Customer Service Representative at Paradigm'
canonical: 'https://feeny.ai/job/customer-service-representative-paradigm-middleton-8ttszzp5bj3t'
type: 'job'
last_seen: '2026-10-31'
---

# Customer Service Representative at Paradigm

- **Company:** Paradigm
- **Location:** Middleton, WI
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.ashbyhq.com/myparadigm/1b59b0f6-d814-44f4-b7f8-b458f4a0d05e

## Job description

Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for a Customer Service Representative to be part of revolutionizing these industries. We are building the future with modern software engineering, agent-assisted systems, and mobile-first experiences. We are powered by our parent company, Builders FirstSource (NYSE: BLDR). We’re seeking a Customer Service Representative to assist with answering product questions, troubleshooting issues, directing complex problems to the appropriate resources, documenting interactions and trends, and following up to ensure issues are resolved. What You Will Do:

- You will provide customer service and support for Digital Tools products to external clients (such as builders) and internal clients (such as BFS sales employees and Paradigm sales employees). This will be via email, chat and phone.
- You will maintain customer interaction documentation in order to track trends and provide reporting.
- You will answer questions, which may include things like how to use certain product functions, where can training documentation be found and how to upload files.
- You will help resolve problems as the first line of support and provide appropriate redirection and expectation setting for more complex support issues.
- You will provide follow up with users after a support issue to ensure that it has been resolved. What You Need to Succeed:
- You have an associate degree or equivalent work experience.
- You will meet expected deadlines (response times) and if issues arise, be proactive about notifying the appropriate people of time constraints.
- You will exhibit strong communication skills both written and verbal.
- You must be able to multi-task and prioritize accordingly. This includes being flexible and reacting quickly in a fast paced and dynamic atmosphere.
- You have excellent listening, interpersonal and decision-making skills.
- Customer service is your superpower. At the end of every interaction, your customers feel like you have provided professional and effective support.

Ready to join? Apply online at [www.myparadigm.com/careers](http://www.myparadigm.com/careers)

## About Paradigm

## Company Overview
- **One-liner**: Paradigm provides CPQ, ERP, and in-home selling software specifically for the building industry, helping manufacturers, distributors, dealers, and home builders streamline sales and operations.
- **Entity Type**: Private (Acquired by Builders FirstSource, NYSE: BLDR, on August 17, 2021)
- **Headquarters**: Madison, Wisconsin, USA
- **Founded**: 1999
- **Founders**: Nathan Herbst and Lyn Hartl

## Core Business
- **Primary industry**: Building materials / Construction technology (software for residential construction and renovation)
- **Target customers**: B2B – renovation contractors, dealers, lumberyards, distributors, retailers, manufacturers, and home builders
- **Mission or purpose statement**: “Bring continuous innovation to the challenges we hear from our customers across the industry, helping them differentiate, become more efficient, and achieve their business goals.” [myparadigm.com](https://myparadigm.com/about-paradigm-technologies/)

## Products & Services
- **Paradigm Omni (CPQ)**: Omni-channel quoting software for complex building products – supports online, in-home, in-store, and dealer sales channels.
- **Paradigm Nexus (ERP)**: Industry-specific ERP software for manufacturers and distributors to streamline operations and reduce costs.
- **Paradigm Vendo (In-Home Selling App)**: Manages the full in-home selling process from appointment scheduling to final contract.
- **Home Builder Solutions**: Tools for home builders covering design, selling, material procurement, and construction scheduling (includes myBLDR, Estimate, Shoppable Digital Twin). [myparadigm.com](https://myparadigm.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Builders FirstSource, which has a market cap of ~$17B as of 2025)
- **Key Metric**: Over 200 customers served, supporting more than 100,000 end users across the building supply chain.
- **Notable Investors/Partners**: Builders FirstSource (parent company) – the largest U.S. supplier of building products.
- **Growth Signals**: Recognized as a Top Workplace in the Greater Madison area for three consecutive years (2023, 2024, 2025); continued investment in R&D and product innovation; integrated into Builders FirstSource’s nationwide ecosystem.

## Competitive Advantages
- Exclusively serves the building industry, enabling deep domain expertise and tailored solutions.
- Integrated product suite covering CPQ, ERP, and in-home selling – reduces tech stack fragmentation.
- Large installed base of over 100,000 end users and long-term customer relationships (20+ years in business).
- Backed by Builders FirstSource’s scale, distribution network, and financial stability.

## Strategic Focus
- Advancing digital transformation for residential construction through continuous innovation in configuration, quoting, and manufacturing software.
- Expanding capabilities for both new construction and renovation markets.
- Enhancing the builder’s digital journey from buyer engagement to home delivery (e.g., Shoppable Digital Twin, myBLDR marketplace).

## Why Work Here
- **Culture**: Described as dedicated, innovative, and nimble – “sized big enough to scale, yet small enough to remain nimble.” [myparadigm.com](https://myparadigm.com/about-paradigm-technologies/)
- **Work Environment**: Flexible work environment with laptops provided for remote work; employees and managers can develop schedules that promote flexibility. [myparadigm.com](https://myparadigm.com/careers/perks-benefits/)
- **Benefits**: 401(k) with 50% match up to 8% of income; comprehensive medical, dental, vision insurance; paid parental leave (6 weeks); paid time off plus 10 paid holidays; two Mental Health Days per year; Volunteer Time Off (4 hours paid); short- and long-term disability; life/AD&D insurance; Employee Assistance Program. [myparadigm.com](https://myparadigm.com/careers/perks-benefits/)
- **Engineering Culture**: Emphasis on solving challenging business problems with cross-functional teams; dedicated leadership in software engineering and architecture (e.g., SVP of Software Engineering). [myparadigm.com](https://myparadigm.com/about-paradigm-technologies/)

## Sources
1. [myparadigm.com – Home page](https://myparadigm.com/)
2. [myparadigm.com – About Paradigm](https://myparadigm.com/about-paradigm-technologies/)
3. [myparadigm.com – Careers](https://myparadigm.com/careers/)
4. [myparadigm.com – Perks & Benefits](https://myparadigm.com/careers/perks-benefits/)
5. [myparadigm.com – Working at Paradigm](https://myparadigm.com/careers/working-at-paradigm/)

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