---
title: 'Customer Service Representative (Phone Support) at ARIVE'
canonical: 'https://feeny.ai/job/customer-service-representative-phone-support-arive-100-s5bmhksj90j2'
type: 'job'
last_seen: '2026-09-19'
---

# Customer Service Representative (Phone Support) at ARIVE

- **Company:** ARIVE
- **Location:** 100%, United States
- **Work type:** remote
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-19
- **Apply:** https://job-boards.greenhouse.io/arive/jobs/5427206008

## Job description

Customer Service Representative (Phone Support)

- 100% Remote (must reside in the continental United States)
- Full-time / salaried position
- $45k - $55k first year total annual compensation + Benefits + PTO

ARIVE is a high-growth software startup that is redefining digital mortgage originations by building the industry’s first Wholesale Originations Marketplace, which connects independent loan originators, industry-leading lenders, borrowers, referral partners, credit providers, and property and settlement service providers into one seamless loan origination platform.

ARIVE is seeking an intelligent, well-spoken, and ambitious Customer Service Representative to primarily provide frontline phone support to our users.  You will be part of ARIVE’s diverse team of problem solvers and play a critical role in ensuring accelerated customer service and support of our world-class lending platform. Working here means you get to do work that creates a meaningful, sustainable impact surrounded by the very best people.

General Description

Support of ARIVE is provided through channels including instant chat, email, phone, and social media platforms.  You would act as the initial phone support representative for ARIVE clients and users of the ARIVE software, assisting users with general use questions, basic troubleshooting, and proper routing of support escalations and sales inquiries. This is primarily a remote position and candidates must be located in the US.

## Role and Responsibilities

- Act as an initial point of contact for phone inquiries, addressing what can be addressed on the phone and properly routing tasks which should be addressed by other teams.
- Provide top-tier customer support, while appropriately addressing call volume and communicating relevant information when rerouting traffic.
- Keep up to date on major system features, client use cases, marketing materials, and event schedules so as to competently discuss them and answer related questions on phone calls.
- Review voicemails for callback opportunities and reroute callback responsibilities to the appropriate parties.
- Adaptively navigate team and company protocols to best address or divert client calls efficiently.
- Maintain records and awareness of call volume and call topics to aid teams in identifying strategies to proactively address volume and user pain points.

Things We Look For:

The ideal applicant will be able to quickly learn about the complexities of the mortgage industry on the job and actively apply their newfound knowledge toward solving business and technical problems.  This must also be done in a manner which builds and maintains strong positive client relationships even when under pressure.

- Minimum 2+ years of relevant customer support experience, including phone support.
- Experience working in the mortgage industry is strongly preferred.
- Ability to communicate well over the phone in English, including calming difficult clients and communicating complex information verbally.
- Calm demeanor and people skills, with the ability to maintain that demeanor under stress.
- Self-motivation, willingness to learn, to practice or rehearse in the software system, and to independently research.
- Ability to thrive in an unstructured, fast-paced environment and efficiently manage time while balancing priority and quality versus quantity moment to moment.
- High level of integrity and a strong commitment to building a successful company and nurturing customer relationships.
- Prior experience in speaking with business owners and executives, as well as relationship management experience, are a plus.

## What We Offer

- Annual salary range for this full-time position is $45,000 - $55,000 (exact compensation may vary based on skills, experience, and location)
- Medical, Dental and Vision Insurance Benefits
- 401(k) Plan (with employer match)
- Generous PTO
- Endless learning in a fast-paced, growth-mode startup

** Please do not contact employees or ARIVE support directly to inquire about this, or other career opportunities **

Note: ARIVE is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

## About ARIVE

## Company Overview
- **One-liner**: ARIVE is the industry’s first integrated Loan Origination System (LOS), Point of Sale (POS), and Products and Pricing Engine (PPE) with a connected Lender Marketplace, built specifically for independent mortgage brokers and non-delegated correspondents.
- **Entity Type**: Private (wholly owned subsidiary of Wizni, Inc.)
- **Headquarters**: San Ramon, California, United States
- **Founded**: 2018
- **Founders**: Not publicly available

## Core Business
- Primary industry: Mortgage technology / Financial services software
- Target customers: Independent mortgage brokers, non-delegated correspondents, and contract processors (B2B)
- Mission/purpose: To combine common software solutions for brokers into one seamless platform, putting the machine in service of the human so brokers can focus on serving borrowers.

## Products & Services
- **[ARIVE Platform]**: A complete digital origination platform that consolidates Loan Origination System (LOS), Consumer Point of Sale (POS), Pricing Engine, Digital Docs, Contacts, and a Lender Marketplace for submitting loans and receiving status updates. Web-based, bi-weekly feature releases based on community feedback. [arive.com](https://www.arive.com/)
- **[Processing Edition for Contract Processors]**: A specialized edition allowing contract processors to centralize workflows across multiple brokers with a single login, define fees, and become part of the LO team. [arive.com](https://www.arive.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Total funding not publicly available; ARIVE is a subsidiary of Wizni, Inc.
- **Notable Investors/Partners**: Parent company Wizni, Inc. (notable for talent sourcing); community partnerships with mortgage professionals.
- **Growth Signals**: Headcount of 90 employees (+27% YoY, +24 people); website traffic growing +68.7% yearly; over 25,000 loan officers and 200,000+ monthly new apps; 5,000+ broker/non-del/TPP users. [linkedin.com](https://www.linkedin.com/company/arive)

## Competitive Advantages
- Fully integrated LOS + POS + PPE + Lender Marketplace in one platform, eliminating the need for brokers to use 5+ separate programs.
- Bi-weekly rapid innovation cycles driven by community feedback.
- Large and engaged user community (900K+ loans originated, 25K+ loan officers).
- Dedicated Processing Edition for contract processors, supporting independent originators.

## Strategic Focus
- Continuing to build the mortgage ecosystem with CRM, POS, LOS, Registration, and Lender Marketplace features.
- Expanding remote-first hiring (current open role: Head of Security & Infrastructure, Remote/USA).
- Maintaining rapid release cycles and community-driven product development.

## Why Work Here
- Culture: High-growth startup with a focus on community and customer feedback; bi-weekly releases and live events.
- Remote/hybrid policy: Remote roles available (e.g., Head of Security & Infrastructure posted as Remote/USA). [job-boards.greenhouse.io](http://job-boards.greenhouse.io/arive)
- Engineering culture: Strong technical team (49% of workforce in technical roles); India and US offices; modern tech stack.
- Notable perks: Opportunity to shape a platform used by thousands of mortgage professionals; fast-paced innovation environment.

## Sources
1. [arive.com](https://www.arive.com/) – Company homepage and product description
2. [arive.com/about](https://www.arive.com/about) – About page
3. [arive.com/careers](https://www.arive.com/careers) – Careers page
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/arive) – Greenhouse job board (current openings)
5. [linkedin.com](https://www.linkedin.com/company/arive) – LinkedIn company page (employee count, growth, locations)

## Other roles at ARIVE

- [Global Head of People & Talent](https://feeny.ai/job/global-head-of-people-talent-arive-san-ramon-rhekwm9ty6th) — San Ramon, CA
- [Director of Product – AI Underwriting](https://feeny.ai/job/director-of-product-ai-underwriting-arive-san-ramon-cn1x59e1syqj) — San Ramon, CA
- [Senior Software Engineer - Backend](https://feeny.ai/job/senior-software-engineer-backend-arive-san-ramon-twgg33maz9aa) — San Ramon, CA
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-arive-san-francisco-bay-area-a2904f5nqrqj) — San Francisco Bay Area, CA