---
title: 'Customer Service Representative at Pricefox'
canonical: 'https://feeny.ai/job/customer-service-representative-pricefox-athens-qzak0q9f4fqb'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Service Representative at Pricefox

- **Company:** Pricefox
- **Location:** Athens, Greece
- **Posted:** 2026-05-14
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/pricefox/jobs/7734485003

## Job description

About us:

Pricefox.gr is a Greek startup specializing in service comparison, backed by major shareholders Antenna Group and Samlino Group.

Our platform provides free online price comparisons for car insurance, home insurance, and energy providers. The mission is simple: help consumers find the best deals quickly and effortlessly, saving them both time and money.

Ready to take your career to the next level by joining an energetic team committed to delivering outstanding solutions to customers? 🦊

Let’s start with the role:

We are currently seeking motivated and ambitious Customer Service Representatives to join our team in Athens. Your mission is to assist customers to ensure a positive customer experience.

As a Customer Service Representative you will:

- Manage incoming customer inquiries via phone, email, and chat.
- Address and resolve customer issues and answer questions related to insurance products purchased through our online platform.
- Provide prompt and effective service with professionalism, aiming for customer satisfaction.
- Update and maintain customer information in the company's customer management (CRM) system.
- Coordinate with Pricefox partners to address and fulfill customer requests.
- Collaborate and support the sales department
- Handle customer complaints, offering appropriate solutions within specified timeframes.

Requirements:

- High school diploma or Bachelor’s degree
- Fluency in Greek
- You’re tech-savvy and comfortable using computers
- Strong communication skills
- Customer-centric approach

Benefits:

- Fixed pay based on experience💸
- Indefinite contract🎉
- Training opportunities to continue growing with us🎯
- Private medical plan🩺
- Hybrid working Model 💼
- Full-time, five-day workweek with rotating morning or afternoon shifts📅
- A welcoming and vibrant team that celebrates success together🏆

Confidentiality Notice:

Your privacy matters to us. We handle every application with care and complete confidentiality.

## About Pricefox

## Company Overview

- **One-liner**: Pricefox is a Greek comparison platform that helps consumers save money and time by comparing and purchasing car insurance, home insurance, and energy plans online.
- **Entity Type**: Private (VC-backed; part of Samlino Group, backed by Nova Founders and Antenna Group)
- **Headquarters**: Kallithea, Greece (Leoforos Eleftheriou Venizelou 344)
- **Founded**: 2020
- **Founders**: Not publicly listed (part of Samlino Group)

## Core Business

- **Primary industry**: Insurtech / Financial services comparison; expanding into energy.
- **Target customers**: B2C (individuals and households) and SMB segments for insurance and energy services.
- **Mission/Purpose**: “We save money and time so that everyone can live a better life.”

## Products & Services

- **Car Insurance Comparison** – Online platform to compare coverage and prices from Greece’s top insurance providers; three‑step purchase process.
- **Home Insurance Comparison** – Similar comparison tool for property insurance.
- **Energy Program Comparison** – Allows consumers to compare and switch electricity and natural gas plans.
- **Educational Content** – Free, independent guides and market updates to inform consumers before purchases.

## Market Standing

- **Valuation**: Not disclosed (private company).
- **Funding**: Backed by Nova Founders and Antenna Group via Samlino Group – total funding amount not publicly available.
- **Key Metric**: Company size estimated at 51–200 employees (2025).
- **Notable Investors/Partners**: Nova Founders, Antenna Group, Samlino Group.
- **Growth Signals**:
  - Named No. 50 in Insurtech Insights’ *Future50 Europe* (2021).
  - Gold award at Sales Excellence Awards 2024 for “Growing the online insurance market” (third consecutive year).
  - Gold award for “Best way to change energy program” (2024).
  - Bronze award in 2023 for multi‑channel sales approach.
  - Actively hiring for multiple roles (engineering, sales, customer support) as of 2025.

## Competitive Advantages

- **Local leadership**: Recognised as a top‑ranked insurtech in Greece with a strong, trusted brand.
- **Part of Samlino Group**: Access to European scale, VC backing, and shared technology/resources.
- **Integrated comparison experience**: Combines insurance and energy switching in a single, user‑friendly platform.
- **Award‑winning sales model**: Proven phygital (physical + digital) approach that has won industry awards three years running.

## Strategic Focus

- Deepening insurance market leadership in Greece while aggressively expanding the energy comparison vertical.
- Continuing to improve the digital user journey and multi‑channel (online + phone) sales support.
- Scaling the lean, agile team to capture a larger share of the Greek comparison market.

## Why Work Here

- **Culture**: Described as mission‑driven, with strong ownership and teamwork – “a fun but hard‑working environment where you can instantly see your contribution.”
- **Flexibility**: Offers flexible working arrangements depending on the role.
- **Growth opportunity**: As a lean, rapidly growing startup, employees have direct impact and visibility.
- **Benefits**: Specific perks are not detailed externally, but the company emphasises a positive, collaborative culture and opportunities for growth.
- **Vibe**: Startup energy with a clear purpose – helping consumers save money and time.

## Sources

1. [Greenhouse Jobs Page](https://job-boards.greenhouse.io/pricefox)
2. [CB Insights](https://www.cbinsights.com/company/pricefox)
3. [Linq Company Profile](https://app.linq.co/en/company/4003)
4. [The Org](https://theorg.com/org/pricefox-gr)
5. [Pricefox Awards Page](https://www.pricefox.gr/%CE%B7-%CE%B5%CF%84%CE%B1%CE%B9%CF%81%CE%B5%CE%AF%CE%B1-%CE%BC%CE%B1%CF%82/%CF%84%CE%B1-%CE%B2%CF%81%CE%B1%CE%B2%CE%B5%CE%AF%CE%B1-%CE%BC%CE%B1%CF%82/)
6. [Pricefox Website](https://www.pricefox.gr/)

## Other roles at Pricefox

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