---
title: 'Customer Service Representative- Printing Industry at Social Influence LLC'
canonical: 'https://feeny.ai/job/customer-service-representative-printing-industry-social-influence-llc-lanham-47yq2wmjhef4'
type: 'job'
last_seen: '2026-10-26'
---

# Customer Service Representative- Printing Industry at Social Influence LLC

- **Company:** Social Influence LLC
- **Location:** Lanham, MD
- **Compensation:** $20–$25/hr
- **Work type:** onsite
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.lever.co/print-recruiting/df1a81a7-85e0-43c2-8b06-e74a27f14296

## Job description

Salary: $20-$25

Shift: day shift

Job Description

Customer Service Representative

Summary

We are seeking an experienced Customer Service Representative to support customer accounts in a high volume print and direct mail production environment. This role is responsible for managing customer communication, entering and tracking orders, coordinating job details, and working closely with production, prepress, mailing, shipping, and sales to ensure projects are completed accurately and on time.

The ideal candidate will have experience in commercial printing, direct mail, envelopes, fulfillment, or print production customer service and be comfortable managing multiple jobs, deadlines, and customer requests at once.

## Key Responsibilities

- Serve as the main point of contact for assigned customer accounts
- Communicate with customers regarding job status, specifications, questions, changes, approvals, and delivery timelines
- Enter and review job orders, estimates, purchase orders, and production instructions
- Review customer files, job tickets, proofs, mailing details, paper requirements, envelopes, inserts, and finishing needs
- Work closely with production, prepress, mailing, warehouse, shipping, and sales teams to move jobs through the workflow
- Track active jobs and provide timely updates to customers and internal teams
- Coordinate proof approvals, revisions, change requests, and customer signoffs
- Help identify missing information, production concerns, schedule conflicts, or quality issues before they impact delivery
- Support scheduling and prioritization by communicating customer needs and deadlines clearly
- Assist with billing questions, job documentation, and internal record keeping
- Maintain accurate notes, job details, customer instructions, and order history
- Provide a high level of customer service while balancing production timelines and company procedures
- Support a team focused environment with strong communication, follow through, and accountability

Required Qualifications

- Previous customer service, account coordination, or project coordination experience in print, direct mail, manufacturing, packaging, or a related production environment
- Strong communication skills with customers, sales, production, and internal departments
- Ability to manage multiple active jobs and deadlines at one time
- Strong attention to detail and accuracy
- Ability to read and understand job tickets, specifications, proofs, and customer instructions
- Comfortable working in a fast paced production environment
- Strong follow up and organizational skills
- Basic computer skills, including Microsoft Office
- Reliable attendance and a professional, team oriented attitude

## Preferred Qualifications

- Experience in commercial printing, direct mail, envelopes, mailing services, fulfillment, or print production
- Familiarity with job tickets, paper stocks, envelopes, inserts, bindery, finishing, and mailing requirements
- Experience working with prepress, production, shipping, and mailing departments
- Understanding of USPS mailing processes or direct mail production is a plus
- Experience with print management, MIS, ERP, or production tracking systems
- Prior experience supporting high volume or time sensitive customer accounts

## Skills and Competencies

- Strong customer service mindset
- Clear written and verbal communication
- High attention to detail
- Strong organization and follow through
- Ability to prioritize and multitask
- Problem solving mindset
- Sense of urgency
- Ability to work well across departments
- Professional and dependable
- Comfortable handling customer questions, changes, and deadlines

## Compensation and Benefits

- Competitive pay based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) options
- Opportunity to grow within customer service, account management, sales support, or production coordination

Work Environment

This position works in an office and production support environment within a print and direct mail manufacturing facility. The role requires regular communication with customers and internal departments to ensure jobs are produced accurately, efficiently, and on schedule.

## About Social Influence LLC

## Company Overview
- **One-liner**: A specialized national recruiting firm connecting talent with opportunities exclusively within the printing and packaging industries.
- **Entity Type**: Private (bootstrapped)
- **Headquarters**: Naples, Florida, United States
- **Founded**: 2020
- **Founders**: Austin Abbott (President)

## Core Business
- **Primary industry**: Staffing and Recruiting (focused on Print & Packaging)
- **Target customers**: B2B – printing and packaging companies seeking skilled professionals; also B2C – candidates (manufacturing, sales, management professionals)
- **Mission**: Helping clients achieve their growth objectives while taking the frustration out of hiring, and assisting individuals advance in their careers within the print and packaging sectors.

## Products & Services
- **Executive Search & Permanent Placement**: Direct-hire recruitment for sales, manufacturing, and management roles in commercial printing, labels, flexible packaging, folding cartons, corrugated, and more.
- **Specialized Talent Sourcing**: Uses a mix of active and passive techniques, supported by a database of over 7,500 qualified industry professionals.
- **Recruitment Process Support**: Provides 24/7 support and extensive vetting of candidates with direct experience in printing and packaging machinery and processes.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Total Funding – Not applicable (bootstrapped). Headcount of 5 (as of most recent data, -33.3% YoY), but actively hiring for multiple roles (Bindery Operator, Business Development Manager, Print & Packaging Recruiter, etc.).
- **Notable Investors/Partners**: Over 50 national partnerships with some of the top printing and packaging organizations in the US.
- **Growth Signals**: Active recruitment on platforms like LinkedIn and Lever; growing network (461 LinkedIn followers, +17.9% YoY); continue to advertise new job openings across the US.

## Competitive Advantages
- **Extreme Niche Focus**: Deep technical knowledge of printing and packaging processes, machinery, and industry terminology – a clear differentiator from general staffing firms.
- **Proprietary Database**: Over 7,500 pre-qualified, industry-specific professionals.
- **Long-Term Relationships**: Emphasis on matchmaking that builds lasting connections, not just placements.

## Strategic Focus
- Expand the network of national partnerships and continue to serve as the go-to staffing partner for both small and large printing/packaging organizations.
- Leverage AI tools (as noted in their hiring process) to enhance candidate screening while maintaining human-centered final decisions.
- Increase brand visibility through LinkedIn and their website to attract both clients and candidates.

## Why Work Here
- **Culture**: Small, tight-knit team with a reputation for integrity, ethical practice, and personalized service. The leadership (Austin Abbott) is hands-on.
- **Work Environment**: Mix of on-site roles (e.g., Berne, IN; Liberty, MO) and remote positions (e.g., Business Development Manager for MI). Internal recruiters likely work remotely or from Naples, FL.
- **Growth Opportunity**: As a small but growing firm, employees have the chance to shape processes and take on diverse responsibilities.
- **Notable**: The hiring process may use AI tools for resume analysis and verification, but final decisions are made by humans – transparency is emphasized.

## Sources
1. [printrecruiting.com](https://www.printrecruiting.com/) – Company homepage and about page
2. [jobs.lever.co/print-recruiting](https://jobs.lever.co/print-recruiting) – Current job openings and AI hiring notice
3. [linkedin.com/company/social-influence-llc](https://linkedin.com/company/social-influence-llc) – LinkedIn company profile and workforce details

## Other roles at Social Influence LLC

- [Bindery Operator](https://feeny.ai/job/bindery-operator-social-influence-llc-lebanon-junction-96gw4kcyz62d) — Lebanon Junction, KY
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