--- title: 'Customer Service Representative at Rebag' canonical: 'https://feeny.ai/job/customer-service-representative-rebag-latin-america-frfevwatrnay' type: 'job' last_seen: '2026-09-16' --- # Customer Service Representative at Rebag - **Company:** Rebag - **Location:** Latin America - **Work type:** remote - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-16 - **Apply:** https://job-boards.greenhouse.io/rebag/jobs/8811838002 ## Job description Company Rebag, the ultimate destination for buying and selling the most coveted designer handbags, accessories, shoes and apparel, is an e-commerce company reimagining the role of luxury in the second-hand market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free. Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more. ## The Role's Core Values The primary function of this position is to handle all customer service inquiries for our quickly growing business. We are seeking an energetic and reliable candidate to provide support to new and existing customers while maintaining a high level of excellent service. This is role will work cross-functionally with many facets of the organization and partner closely with different teams to drive the business of Rebag.com and other platforms. ## How We Measure Results - Answer all incoming customer service phone calls and emails in a timely manner - Live chat with customers as requests come in - Build relationships and engage with customers - Identify customers’ needs – this includes but is not limited to clarifying customer information, order information, research & investigate customer issues and provide solutions/alternatives. - Act as a liaison between headquarters and different retail departments. What We Expect You to Bring To The Table - At least 1 year of previous customer service experience in a rapidly changing environment - retail or eCommerce environment is ideal - Process-oriented and high attention to detail, with a strong ability to prioritize tasks. - Perfect English in both verbal and written communications - Previous experience handling customers in English - Manage large amounts of incoming phone calls - Strong communication skills with the ability to problem-solve under pressure. - Startup minded, positive, and a hands-on attitude. - Ability to multi-task in a fast-paced entrepreneurial environment. - Experience in Google Suite, Zendesk and Shopify are a plus What To Expect From Handbag Heaven - A team that believes in the mission and works hard to make the impossible possible - Individuals who generate ideas to evolve the business. - An environment that strives in working efficient and respects your off-time to recharge for the next day. - Exponential amount of growth in the future Your resume must be English, otherwise it won't be considered. ## About Rebag ## Company Overview - **One-liner**: Rebag is an e-commerce platform that buys and sells pre-owned luxury handbags, watches, jewelry, and accessories, offering upfront payment and a vetted marketplace. - **Entity Type**: Private (Series E-funded) - **Headquarters**: New York, New York, United States - **Founded**: 2014 - **Founders**: Charles Gorra ## Core Business - **Primary industries**: Luxury resale, e-commerce, retail apparel and fashion - **Target customers**: B2C (luxury consumers, resellers), B2B (wholesale partnerships via Rebag for Business) - **Mission / purpose**: To provide endless access to luxury by making the resale experience smooth, transparent, and sustainable. ## Products & Services - **Rebag Marketplace**: Online and in-store marketplace for authenticated pre-owned designer handbags, watches, and jewelry. Buyers get expertly vetted items; sellers receive instant upfront payment. - **Consignment (launched 2023)**: A consignment service that gives sellers more flexibility in pricing and timing. - **Rebag⁺ (launched 2024)**: Industry-first membership program offering exclusive benefits for frequent buyers and sellers. - **Rebag for Business**: Wholesale solutions for professional resellers, providing bulk inventory and curated collections. - **Proprietary Pricing Technology**: Internal tool that uses millions of data points to determine fair resale values instantly. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: - Annual Revenue: $28.0M (as of latest available data, source: LinkedIn) - Total Funding: $112.8M (conflicting reports: $101M per Greenhouse, $68M per Built In; LinkedIn reports $112.8M including debt and equity rounds) - **Notable Investors / Partners**: General Catalyst, Novator (led Series C and Series E), Crosslink, FJLabs. Also available at select Bloomingdale’s stores. - **Growth Signals**: - Headcount grew 6.1% YoY (148 employees as of mid-2026) - Launched Rebag⁺ membership program in 2024 - Expanded consignment services in 2023 - Named one of Fast Company’s Most Innovative Companies (2020, 2021) - Physical retail locations in New York, Los Angeles, Miami, and presence in Bloomingdale’s - Operates across 14 countries with a global remote workforce ## Competitive Advantages - **Instant upfront payment**: Unique model where sellers receive payment immediately (unlike consignment-only models). - **Proprietary pricing engine**: Data-driven valuation reduces risk of overpaying and increases trust. - **Authentication expertise**: Vetting process and brand partnerships (Burberry, Versace, etc.) ensure quality and reduce returns. - **Omnichannel model**: Online platform + physical retail + Bloomingdale’s pop-ups + wholesale arm. - **First-mover in membership**: Rebag⁺ creates loyalty and recurring engagement. ## Strategic Focus - **Scaling the subscription/membership model** (Rebag⁺) to increase customer lifetime value. - **Expanding consignment services** to attract higher-value sellers who prefer not to sell outright. - **International growth**: Already operating in 14 countries; likely targeting more Asian and Latin American markets. - **Wholesale / B2B channel**: Growing Rebag for Business to serve professional resellers. - **Tech & data investments**: Leveraging pricing algorithms and automation to improve margins and customer experience. ## Why Work Here - **Culture**: Fast-growing startup (148 employees) with a mission-driven focus on sustainability and luxury. Rated 2.5/5 on Glassdoor (97 reviews), citing mixed work-life balance and compensation. However, recent hires from top fashion brands (The RealReal, Burberry, Marc Jacobs) indicate industry credibility. - **Work Policy**: In-office (OnSite) at all locations – New York HQ, Los Angeles, Miami, Short Hills, etc. No remote or hybrid options according to Built In. - **Perks**: Not explicitly listed, but employee salary ranges are benchmarked (e.g., Photographer $59K, IP Project Manager $113K, Sales Associate $82K). The company emphasizes growth opportunities and exposure to luxury market. - **Engineering Culture**: Small tech team (~6 technical staff as per LinkedIn) focused on marketplaces, pricing algorithms, and e-commerce operations. The Chief Product and Technology Officer recently left (April 2026), so leadership team is in transition. ## Sources 1. [rebag.com/about-us](https://www.rebag.com/about-us/) 2. [LinkedIn company page](https://www.linkedin.com/company/rebagofficial) 3. [Built In company profile](https://builtin.com/company/rebag) 4. 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