---
title: 'Customer Service Representative (Remote) at ABC Legal Services'
canonical: 'https://feeny.ai/job/customer-service-representative-remote-abc-legal-services-puerto-rico-kxajtb432jqq'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Service Representative (Remote) at ABC Legal Services

- **Company:** ABC Legal Services
- **Location:** Puerto Rico
- **Work type:** remote
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-10-19
- **Apply:** https://www.abclegal.com/job-openings/job?id=8005494003&gh_jid=8005494003

## Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once.

This position is remote but must be located in Puerto Rico.

Key Responsibilities:

- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned

Qualifications:

- High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance

Pay Range: $12.00 - $12.00 an hour

Multiple Schedules Available: Monday- Friday, 7:00am- 4:00pm PST OR Friday-Monday 7:00am-6:00pm PST

## About ABC Legal Services

## Core Business
- **Primary industry**: Legal Services (specifically service of process and legal document delivery)
- **Target customers**: Law firms, corporations, government agencies (including the U.S. Department of Justice), legal professionals, and individuals
- **Mission or purpose**: “Making service of process simple” – streamlining and modernizing the delivery of legal documents through technology and a nationwide network.

## Products & Services
- **Service of Process (core offering)**: End-to-end legal document delivery with GPS and photo evidence, real‑time updates, and court‑ready proof of service. Covers every ZIP code in the U.S. and 88 countries.
- **Docketly (subsidiary)**: Connects law firms with experienced appearance counsel for reliable courtroom coverage.
- **Mobile App for Process Servers**: Provides GPS‑tracked evidence and photo documentation for every service attempt.
- **Case Management Integrations**: Seamless integration with existing legal software to streamline workflow.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of approximately **$124M** (latest available); total headcount of **700+ employees** (up from 451 with 26% YoY growth)
- **Notable Investors/Partners**: 
  - **Gridiron Capital** (private equity owner since August 2025)
  - **U.S. Department of Justice** (exclusive contract since 2003)
  - **Wolters Kluwer / CT Corp** (preferred partner)
- **Growth Signals**: 
  - Expanded to 10 offices nationwide and operates in 9 countries (including India, Mexico, Portugal, Netherlands)
  - SOC 2 certification achieved in December 2024, reinforcing data security
  - Over 50,000 legal professionals served; network of 10,000+ process servers
  - 12M+ service attempts per year

## Competitive Advantages
- **Nationwide reach**: Only provider with coverage in every U.S. ZIP code and 88 countries via a proprietary network of 10,000+ process servers.
- **Exclusive government contract**: Sole process server for the U.S. Department of Justice since 2003 – a trust signal unmatched by competitors.
- **Technology‑first platform**: GPS/photo evidence, real‑time tracking, and integrations with case management systems reduce errors and improve transparency.
- **Scale and experience**: 50+ years in operation, 700+ employees, and a track record of serving over 50,000 legal professionals.

## Strategic Focus
- **Expansion of technology**: Continue investing in proprietary software to further automate and simplify service of process.
- **International growth**: Deepening presence in 88 countries and expanding the subsidiary Docketly for appearance counsel.
- **Data security**: Maintaining SOC 2 compliance and enhancing cybersecurity to protect sensitive legal documents.
- **Talent acquisition**: Scaling the remote workforce across the U.S. and territories, with emphasis on operations, product, sales, and engineering.

## Why Work Here
- **Remote‑first culture**: Work from anywhere in the U.S. and its territories; company provides tools and resources for remote success.
- **Culture of innovation**: Encourages curiosity, initiative, and continuous learning; employees have autonomy and trust to make an impact.
- **Collaborative environment**: Supportive teams, open communication, regular check‑ins, and mentorship opportunities.
- **Great benefits**: Medical, dental, vision insurance with affordable family plans; retirement plan with company matching; paid holidays and accrued PTO.
- **Community involvement**: Paid time off for volunteering, blood donation, voting, jury duty, and civic activities.
- **Growth opportunities**: Clear paths for advancement, recognition, and career development in a company that is expanding rapidly.
- **Employee rating**: 3.0/5.0 on Glassdoor (419 reviews); work‑life balance scores higher (3.4) than compensation (2.9) and culture (2.8).

## Sources
1. [ABC Legal – About Page](https://www.abclegal.com/about)
2. [ABC Legal – Careers Page](https://www.abclegal.com/careers)
3. [ABC Legal – Homepage](https://www.abclegal.com/)
4. [LinkedIn – ABC Legal Services Company Page](https://www.linkedin.com/company/abc-legal-services)

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